• August 5, 2014

Salesforce.com Introduces Desk.com Support Center with Video

Salesforce.com today introduced the next-generation Salesforce Desk.com Support Center, empowering companies to transform customer service with video. With the new Video Support Center, users can now deliver video to customers for self-service support from Desk.com.

The new capabilities will allow companies to provide self-service video to customers to empower them to find answers and resolve issues on their own.

With the Desk.com Video Support Center, companies can add video content from any of the leading video platforms to their online customer service strategy to empower customers to find instant, visual access to help.

The new Desk.com Video Support Center includes the following:

  • Rich Video Content in a Click;
  • Custom Help Center Design Templates; and
  • Advanced Knowledge Reports.

In addition, Desk.com customers with a subscription to Vimeo PRO can now embed its HD video player anywhere without disruptive advertising to get in the way of self-service support. Customers will be able to completely customize the player to meet their business needs and use its advanced statistics to understand which videos are most successful according to parameters such as video engagement and country.

"If a picture is worth a thousand words, a video is priceless," said Leyla Seka, general manager and senior vice president of Salesforce Desk.com, in a statement. "Today customers expect video when it comes to customer service. Now any fast-growing company can use video to provide awesome customer service with Desk.com."

"Video is one of the most effective means of providing self-service support," said Kraig Swensrud, founder of GetFeedback.com, which in June launched GetFeedback for Salesforce Desk.com, an integrated customer feedback platform in a statement. "The addition of video as a new Desk.com customer service channel—alongside mobile, social and Web—will provide an even better experience for our customers who are looking for fast, clear answers to their support questions."

"Video is a powerful tool for brands to connect with customers, and we're seeing that at all levels at Vimeo, from highly produced branded films to product demo videos," said Michael Weissman, general manager of Creator Platform at Vimeo, in a statement. "As a Desk.com customer and video hosting platform, we've been integrating videos into support articles and understand first hand its value. We're excited to be part of the new Video Support Center and empower other businesses with Vimeo's affordable professional-grade tools to create beautiful, well-crafted video for product overviews, how-to guides, troubleshooting and more."

Salesforce Desk.com is generally available today with pricing starting at $30 per month, per agent. Desk.com Video Support Center is included with the Desk.com subscription.

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