• March 13, 2013

Avaya Boosts Security for Enterprise Mobile Collaboration

Avaya today released new security enhancements for enterprise collaboration, designed to protect today's increasingly distributed businesses that have remote, home-based, and mobile employees around the globe.

The new release of Avaya Session Border Controller for Enterprise (SBCE) provides secure Session Initiation Protocol (SIP)-based applications across networks.

The Avaya SBCE helps companies manage Bring Your Own Device (BYOD) strategies where employees use a single device for both work and personal use.

Key capabilities of the Avaya SBCE include the following:

  • Enhanced security for mobile collaboration is provided through new Avaya SBCE support for the Avaya Flare Experience on Apple iPad devices, as well as for Avaya one-X Mobile applications on iPhones. By securing wireless unified communications (UC) over public data networks, workers have protected access to mobile UC capabilities, including instant messaging, presence and video.
  • VPN-less capabilities improves convenience for employees accessing rich UC functionality and simplicity from a remote location. Now, users can have a secure, business-dedicated deskphone or softphone that automatically authenticates to one IP address on a single SBCE, without connecting to a virtual private network.
  • Secure SIP trunking and SIP-based remote worker applications enable companies to gain the benefits of SIP with greater protection.

Contact center outsourcing services provider Teleperformance was one of the first companies to test Avaya SBCE. ;With more than 138,000 employees across 260 contact centers in 46 countries, Teleperformance needed a sophisticated solution that could handle large volumes of calls with maximum security.

"Customer service is at the heart of what we do, and as a leader in outsourced contact center services, our clients count on us to ensure superior functions and secure service. The Avaya SBCE delivers this, and does so with an eye towards cost-savings. We can reduce our hardware expenses, simplify implementations, and use fewer resources, saving us time and money. Avaya SBCE is critical in helping protect our network, while delivering the cost-saving benefits of SIP trunking," said Richard Blake, manager of IT telecom at Teleperformance, in a statement.

"Advancements in enterprise collaboration are taking off, and with an Avaya Aura platform in place, businesses can accelerate their own collaboration evolution with speed and simplicity. But with threats to networks on the rise, the need to take action on security is essential. The Avaya SBCE brings the rock-solid security needed to ensure business collaboration and mobility initiatives are strengthened and protected against those with malicious intent," added Gary E. Barnett, senior vice president and general manager of collaboration platforms at Avaya.

CRM Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues

Related Articles

The At-Home Agent Advantage

Maximize contact center results with seven best practices.

Texting, UC, and More: The Future of Business Communication

Trends and predictions for 2014.