Running a Contact Center from the Inside Out
Does Televerde have any plans to expand the program further, possibly beyond the prison population to include other underserved communities, like the disabled or veterans?
We are always looking at other opportunities within the corrections community. We have discussed the model in other countries across the globe where we have operations and have started to look at ways to apply what we do with other underserved communities.
What lessons can other contact center operators take away from Televerde’s experience with this particular program?
If you have the right people, processes, and technologies in place, anything is possible. Someone shouldn’t automatically be precluded or discarded based on background alone.
Leonard Klie is the editor of CRM magazine. He can be reached at email@example.com.