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Travel/Hospitality CRM > CRM News

The travel and hospitality business is driven by successful customer interactions. Companies that rely on their client's satisfaction need best feedback tools available. Customer Relationship Management (CRM) solutions for the hotel and travel industry provide those tools. Explore our latest CRM news, analysis, and advice for the travel and tourism industry.

PAR Launches Guest360

PAR's Guest360 recognizes guests from their first transaction, unifies activity across channels, and turns that understanding directly into audiences, campaigns, and measurable revenue.

Square Deepens Partnership with OpenTable

New partnership connects guest preferences with real spending data for restaurants.

Digital Remedy and Arrivalist Partner

Partnership combines GPS-verified travel audiences with visitor spending impact measurement to help marketers connect media investment to visitation, incrementality, and return on ad spend.

Square Introduces ChatGPT and Claude Integrations

Square's ChatGPT and Claude integrations help sellers reach customers through AI-powered discovery.

The Trade Desk Partners with Travel Companies

Integrations with leading travel, hospitality, and commerce media platforms help advertisers unify campaign activation, measurement, and optimization across the open internet.

Canary Technologies Launches Agentic Sales Coordinator for Hotel Group and Event Sales

Canary's Agentic Sales Coordinator captures, qualifies and converts group and events sales leads from first contact to confirmed booking.

Toast Debuts Toast IQ Grow

Toast IQ Grow offers more than 20 updates, including an AI-powered Marketing Agent and a reimagined Toast Local app.

Vox AI Turns Drive-Thru Conversations into Operational Intelligence

Vox AI Insights analyzes data from customer drive-thru interactions to provide actionable intelligence for QSRs.

Toast Launches Unified Drive-Thru Solution

Toast Drive-Thru brings together hardware, software, AI voice ordering, and services for quick-service restaurants.

PAR Technology Announces PAR Intelligence

PAR Intelligence is a unified intelligence layer that delivers measurable outcomes across every location.

Tablevoice Partners with OpenTable

New integration between Tablevoice and OpenTable brings the phone line and reservation book together.

PAR Technology to Acquire Bridg

PAR's acquisition of Bridg will bring loyalty and non-loyalty data together.

Teneo.ai Launches Agentic AI for Airlines

Teneo.ai' s Agentic AI for Airlines automates luggage updates and loyalty support.

Paytronix Introduces SMS Enrollment and SMS Enrollment Verification

New Paytronix technology helps c-stores and restaurants sign up and verify new loyalty members.

Olo Acquires Spendgo

Olo has completed its acquisition of Spendgo to expand its platform with a loyalty solution.

PAR Technology Unveils Smart Passes

PAR's Smart Passes provide a mobile-first loyalty solution for restaurants.

Commercial Display Market to Reach $92.3 Billion by 2034

The global commercial display market is experiencing rapid growth due to rise in demand for digital signage across retail, hospitality, and education, AMR predicts.

Amperity Launches Amperity for Hotels and Amperity for Airlines

Amperity's travel industry-specific AI solutions turn traveler data into real-time ionsights and action.

Paytronix Releases Journey Builder

Paytronix Journey Builder enables self-service, ultra-personalized messaging campaigns.

Marchex Launches  AI-Powered Solution for Senior Living Organizations

Marchex's Senior Living Solution provides insights into conversations for senior living organizations.