SMG Adds Data Integrations

SMG's new data integrations help companies manage third-party delivery ratings and reviews.

Satisfi Labs Launches COVID-19 Assistant

Satisfi Labs' virtual COVID-19 Assistant provides on-demand answers to questions about venues' and popular locations' pandemic response.

Como and Revel Systems Partner on Como Essentials Loyalty Solution

Como Essentials allows small and mid-sized businesses to leverage premier customer engagement tools for retention.

Tripleseat Acquired, to Merge with Gather

Vista Equity Partners plans to merge Tripleseat and Gather to unify sales and events platforms. 

Dentsu Aegis Acquires Media Storm to Strengthen Merkle's Multichannel Performance Media Services

Media Storm is the third acquisition of 2020 as Merkle focuses on strategic vertical growth in the media, entertainment, and retail segments.

OZ Introduces Solution Accelerators

OZ has launched a suite of digital Solution Accelerators for the travel and hospitality industries.  

Cerebri AI Launches Cerebri Values CX v2 

CV/CX v2 applies AI to draw insights from customer journeys and make recommendations.

Chatmeter Updates Pulse and Analytics Studio

Chatmeter's advancements in text and sentiment analytics provide greater accuracy, more actionable insights, and enhanced custom reporting.

HGS Unveils HGS Digital

HGS Digital will provide a suite of digital offerings based on data, automation, cloud solutions, and HGS' DigiCX platform.

PROS Launches Platform for Airlines

PROS Retail for Airlines optimizes offers across all airline digital retail channels.

Paytronix Acquires Open Dining

Following its acquisition by Paytronix, Open Dining will now be known as Paytronix Order & Delivery.

Yiftee and Thanx Partner

The integration between Yiftee and Thanx lets retailers and restaurant chains coordinate digital gift card programs.

Zingle Announces Integrations

Springer-Miller Systems, Maestro, Megasys, and Visual One integrate with Zingle to help hotels further personalize the guest experience.

ShopAdvisor Introduces Customer Acquisition Accelerator Program

ShopAdvisor's Customer Acquisition Accelerator Program provides end-to-end mobile marketing campaigns for QSRs and casual restaurants.

At Fast Food and Full-Service Restaurants, Customer Satisfaction Remains Stable

Despite the many changes currently influencing the foodservice industry, the overall customer satisfaction score inched down only slightly, to 78.9, dropping by less than 1 percent. (Featured on SmartCustomerService.com.)

OZ Partners with Medallia

The two companies are partnering to create digital experience-driven solutions for customers across industries.

CRM Evolution Video: Can We Trust AI to Detect Customer Emotion?

Studio Overmorgen author Jarno Duursma discusses issues with AI for accurately and responsibly interpreting emotion in customer interactions in this clip from his opening keynote at CRM evolution 2019.

Punchh Launches Deep Sentiment Analysis

Punchh Deep Sentiment Analysis enables real-time response to customer reviews.

SkyTouch Partners with Cendyn

SkyTouch has integrated its Hotel Operations Platform with Cendyn's CRM system.

Rosnet Introduces the Intelligent Analytics Data Visualization Platform

Intelligent Analytics instantly integrates data across platforms and restaurant locations, displaying visuals that highlight relationships and patterns.