Travel/Hospitality CRM > CRM News

The travel and hospitality business is driven by successful customer interactions. Companies that rely on their client's satisfaction need best feedback tools available. Customer Relationship Management (CRM) solutions for the hotel and travel industry provide those tools. Explore our latest CRM news, analysis, and advice for the travel and tourism industry.

Square Serves Up Fresh Restaurant Integrations and Recommendations

Square's integration partners include SevenRooms, Restaurant365, and PopMenu.

Hi Auto Launches Voice AI Marketer Toolkit

Hi Auto Voice AI Marketer Toolkit unlocks a new channel to optimize restaurants' drive-thru customer experiences.

SWIPEBY Launches AI-Driven Social Media Content Creator

SWIPEBY's Social Media Content Creator helps companies create automated, engaging posts.

Sparkfly Partners with Olo for Guest Engagement Solution

The new real-time engagement ecosystem is designed to increase guest acquisition, engagement, retention, and overall lifetime value for restaurants.

Olo Introduces Smart Cross-Sells

Olo Smart Cross-Sells is designed to help restaurants increase guest engagement and sales.

PAR Punchh Partners with Attentive

PAR Punchh and Attentive pair to enhance SMS marketing capabilities for restaurant loyalty programs.

Jurny Launches AI Multi-Agents

Jurny has introduced collaborative AI Multi-Agents to automate hotel and short-term rental management.

PAR Technology Acquires TASK and Stuzo

Acquisitions fuel PAR's position in unified commerce for foodservice and convenience stores.

SpotOn Launches Marketing Assist

SpotOn Marketing Assist is an automated restaurant marketing solution for email and social media campaigns.

Simpleview Integrates with Visit Widget 

The Simpleview and Visit Widget integration will empower destination organizations to attract and engage in-market travelers with mobile apps.

Eviivo Debuts Concierge GenAI Guest Messaging Tool

Eviivo Concierge is a virtual assistant that handles guest communications for Airbnb, vacation rental, and boutique hotel owners.

Paytronix Integrates with Square

Square's POS system is now tied into Paytronix's online ordering and loyalty solutions.

Simpleview Partners with Bandwango

Simpleview's integration with Bandwango brings first-party data on guest activities into Simpleview CRM

Paytronix Launches Mobile Experience Builder

Paytronix's Mobile Experience Builder lets companies update mobile apps and hyper-personalize customer interactions.

Simpleview Partners with SKYNAV

Simpleview's CMS integration with SKYNAV Web3 software lets users create virtual experience for travelers.

Kallpod Launches Listo

Kallpod Listo is a hospitality workforce and communications solution that combines software and smartwatches.

Brightloom Adds Partners and Capabilities to Customer Growth Platform

Brightloom's CGP now offers improved reports, dashboards, analytics, and personalization through new functionality and integrations.

Clickatell Launches Chat Solution for the Travel Industry

Clickatell's new chat solution lets travel companies communicate with customers via SMS, WhatsApp, and Apple Messages. (Featured on SmartCustomerService.coim.)

Yext Supports Google Pickup and Delivery Options

Restaurants can now take advantage of Google Place Actions to further customize their Yext business listings.

Tempest Integrates iDSS CRM with Cvent

Tempest's iDSS integration with Cvent Supplier Network delivers streamlines data collection and RFP sourcing and response processes.