Travel/Hospitality CRM > CRM News

The travel and hospitality business is driven by successful customer interactions. Companies that rely on their client's satisfaction need best feedback tools available. Customer Relationship Management (CRM) solutions for the hotel and travel industry provide those tools. Explore our latest CRM news, analysis, and advice for the travel and tourism industry.

Eviivo Debuts Concierge GenAI Guest Messaging Tool

Eviivo Concierge is a virtual assistant that handles guest communications for Airbnb, vacation rental, and boutique hotel owners.

Paytronix Integrates with Square

Square's POS system is now tied into Paytronix's online ordering and loyalty solutions.

Simpleview Partners with Bandwango

Simpleview's integration with Bandwango brings first-party data on guest activities into Simpleview CRM

Paytronix Launches Mobile Experience Builder

Paytronix's Mobile Experience Builder lets companies update mobile apps and hyper-personalize customer interactions.

Simpleview Partners with SKYNAV

Simpleview's CMS integration with SKYNAV Web3 software lets users create virtual experience for travelers.

Kallpod Launches Listo

Kallpod Listo is a hospitality workforce and communications solution that combines software and smartwatches.

Brightloom Adds Partners and Capabilities to Customer Growth Platform

Brightloom's CGP now offers improved reports, dashboards, analytics, and personalization through new functionality and integrations.

Clickatell Launches Chat Solution for the Travel Industry

Clickatell's new chat solution lets travel companies communicate with customers via SMS, WhatsApp, and Apple Messages. (Featured on SmartCustomerService.coim.)

Yext Supports Google Pickup and Delivery Options

Restaurants can now take advantage of Google Place Actions to further customize their Yext business listings.

Tempest Integrates iDSS CRM with Cvent

Tempest's iDSS integration with Cvent Supplier Network delivers streamlines data collection and RFP sourcing and response processes.

Simpleview Partners with Satisfi Labs

Simpleview and Satisfi Labs together will offer artificial intelligence and live chat for destination marketing organizations.

Anything Hotel Partners with OpenHotel

Anything Hotel and OpenHotel form strategic alliance to deliver a single source for all hospitality management needs.

Yumpingo Integrates with Toast

Yumpingo joins the Toast partner ecosystem to provide restaurants with customer satisfaction data.

Black Box Intelligence Launches GuestXM

Black Box's GuestXM is a customer experience management platform purpose-built for restaurants.

Paytronix and Flybuy Team Up

Flybuy integrates with Paytronix to create a location-based loyalty and pickup solution.

Anything Hotel Partners with Maestro

Hospitality marketing and management agency Anything Hotel aligns with all-in-one hospitality software company Maestro PMS.

NielsenIQ's CGA Expands On-Premise Measurement

CGA expanded its On-premise Measurement solution with expanded target markets and off-premise data integration.

Paytronix Launches Updated Order Experience Builder

Paytronix Order Experience Builder gives restaurant and convenience retailers design tools for digital sites.

Paytronix Partners with Yumpingo

Paytronics and Yumpingo partnership provides restaurants with actionable customer satisfaction data at scale.

SugarCRM and ResPax Partner

SugarCRM and ResPax collaboration will yield a fully integrated CRM and tour booking platform for the travel and tourism industry