Travel/Hospitality CRM > CRM News

The travel and hospitality business is driven by successful customer interactions. Companies that rely on their client's satisfaction need best feedback tools available. Customer Relationship Management (CRM) solutions for the hotel and travel industry provide those tools. Explore our latest CRM news, analysis, and advice for the travel and tourism industry.

Zingle Announces Integrations

Springer-Miller Systems, Maestro, Megasys, and Visual One integrate with Zingle to help hotels further personalize the guest experience.

ShopAdvisor Introduces Customer Acquisition Accelerator Program

ShopAdvisor's Customer Acquisition Accelerator Program provides end-to-end mobile marketing campaigns for QSRs and casual restaurants.

At Fast Food and Full-Service Restaurants, Customer Satisfaction Remains Stable

Despite the many changes currently influencing the foodservice industry, the overall customer satisfaction score inched down only slightly, to 78.9, dropping by less than 1 percent. (Featured on SmartCustomerService.com.)

OZ Partners with Medallia

The two companies are partnering to create digital experience-driven solutions for customers across industries.

CRM Evolution Video: Can We Trust AI to Detect Customer Emotion?

Studio Overmorgen author Jarno Duursma discusses issues with AI for accurately and responsibly interpreting emotion in customer interactions in this clip from his opening keynote at CRM evolution 2019.

Punchh Launches Deep Sentiment Analysis

Punchh Deep Sentiment Analysis enables real-time response to customer reviews.

SkyTouch Partners with Cendyn

SkyTouch has integrated its Hotel Operations Platform with Cendyn's CRM system.

Rosnet Introduces the Intelligent Analytics Data Visualization Platform

Intelligent Analytics instantly integrates data across platforms and restaurant locations, displaying visuals that highlight relationships and patterns.

Thanx Partners with Olo

Thanx has teamed up with Olo to provide integrated digital ordering and actionable cross-channel marketing for restaurants.

Toast Adds Features to Enhance the Guest Experience

Toast Guest Feedback empowers restaurant owners to collect and immediately act on reviews before negative ratings impact revenue

Como and Revel Systems Expand Partnership

The partnership expands the Como Sense marketing and customer experience platform into Revel POS systems.

GK Software and TruRating Partner on Customer Feedback Offering

The joint offerring will provide intelligent customer feedback for retailers.

SkyTouch Technology and Whistle Messaging Strengthen Partnership for Cloud-Based Digital Assistants

SkyTouch's next generation integration platform /CONNECT and Whistle's Customer Engagement platform are integrated.

AppSuite's Cloud CRM Integrated with Oracle Hospitality RES3700 and Oracle Hospitality Simphony

Integration combines Oracle's hospitality applications with AppSuite's Cloud CRM for mobile apps, delivery and order management, multichannel marketing, loyalty, rewards, gift cards, and surveys.

MomentFeed Announces Menu Manager

MomentFeed Menu Manager will enable restaurants to provide updated menu information to improve placement in search results.

NAVIS Launches Complete Hospitality CRM Suite

Navis's Hospitality CRM connects marketing, call center, reservations, and more in one system.

Alaska Airlines Debuts Text Messaging for Customer Service

The airline estimates that 40 percent of the calls received can easily be handled via text, so the new service will now likely alleviate pressure on its customer service line. (Featured on SmartCustomerService.com.)

Paytronix Updates Messaging Platform

Upgrades to Paytronix Messaging allow for more personalized messaging based on customer actions.

Thanx Launches Thanx Campaigns

Thanx Campaigns adds to customer engagement and loyalty tools to provide restaurants and retailers with segmented marketing campaigns.

MomentFeed Joins TripAdvisor API Program

Through this new program, TripAdvisor enables resellers and agencies to offer restaurant marketing solutions to clients.