Punchh Launches Deep Sentiment Analysis

Punchh Deep Sentiment Analysis enables real-time response to customer reviews.

SkyTouch Partners with Cendyn

SkyTouch has integrated its Hotel Operations Platform with Cendyn's CRM system.

Rosnet Introduces the Intelligent Analytics Data Visualization Platform

Intelligent Analytics instantly integrates data across platforms and restaurant locations, displaying visuals that highlight relationships and patterns.

Thanx Partners with Olo

Thanx has teamed up with Olo to provide integrated digital ordering and actionable cross-channel marketing for restaurants.

Toast Adds Features to Enhance the Guest Experience

Toast Guest Feedback empowers restaurant owners to collect and immediately act on reviews before negative ratings impact revenue

Como and Revel Systems Expand Partnership

The partnership expands the Como Sense marketing and customer experience platform into Revel POS systems.

GK Software and TruRating Partner on Customer Feedback Offering

The joint offerring will provide intelligent customer feedback for retailers.

SkyTouch Technology and Whistle Messaging Strengthen Partnership for Cloud-Based Digital Assistants

SkyTouch's next generation integration platform /CONNECT and Whistle's Customer Engagement platform are integrated.

AppSuite's Cloud CRM Integrated with Oracle Hospitality RES3700 and Oracle Hospitality Simphony

Integration combines Oracle's hospitality applications with AppSuite's Cloud CRM for mobile apps, delivery and order management, multichannel marketing, loyalty, rewards, gift cards, and surveys.

MomentFeed Announces Menu Manager

MomentFeed Menu Manager will enable restaurants to provide updated menu information to improve placement in search results.

NAVIS Launches Complete Hospitality CRM Suite

Navis's Hospitality CRM connects marketing, call center, reservations, and more in one system.

Alaska Airlines Debuts Text Messaging for Customer Service

The airline estimates that 40 percent of the calls received can easily be handled via text, so the new service will now likely alleviate pressure on its customer service line. (Featured on SmartCustomerService.com.)

Paytronix Updates Messaging Platform

Upgrades to Paytronix Messaging allow for more personalized messaging based on customer actions.

Thanx Launches Thanx Campaigns

Thanx Campaigns adds to customer engagement and loyalty tools to provide restaurants and retailers with segmented marketing campaigns.

MomentFeed Joins TripAdvisor API Program

Through this new program, TripAdvisor enables resellers and agencies to offer restaurant marketing solutions to clients.

LivePerson Acquires Conversable

The acquisition will allow LivePerson to extend the LiveEngage conversational commerce platform with Conversable's AI conversational capabilities for social and marketing.

SessionM Revamps Its Customer Loyalty Solutions

Three new features allow restaurants and retailers to now deliver more personalized experiences to drive deeper loyalty.

How to Design Chatbots that Deliver Good Customer Experiences (Video)

Pasquale DeMaio, General Manager, Amazon Connect, AWS demos Amazon Connect's Contact Flow Engine in this clip from his keynote at CRM evolution 2018.

How to Make Automated Customer Interactions More Engaging (Video)

AWS Head of Product, Language Tech Vikram Anbazhagan discusses four key elements of bot interactions that can increase customer engagement in this clip from his keynote at CRM evilution 2018.

Technomic Partners with GroundTruth to Enhance Customer Traffic Intelligence for Restaurants

The partnership will strengthen sales performance-tracking technology with location and daypart insights.