-->
Travel/Hospitality CRM > CRM News

The travel and hospitality business is driven by successful customer interactions. Companies that rely on their client's satisfaction need best feedback tools available. Customer Relationship Management (CRM) solutions for the hotel and travel industry provide those tools. Explore our latest CRM news, analysis, and advice for the travel and tourism industry.

Talkdesk Launches Travel and Hospitality Experience Clouds

Talkdesk Travel and Hospitality Experience Clouds are industry-specific customer experience solutions powered by agentic AI.

Paytronix Upgrades in-App Navigation

Paytronix's branded mobile app for restaurants and convenience stores now includes interstitials and deep linking messages. 

Toast Launches ToastIQ

ToastIQ helps restaurant employees with timely prompts, personalized recommendations, and automated workflows.

Situm and HappyOrNot Partner

Situm and HappyOrNot partnership combines indoor positioning and satisfaction measurement tools for large indoor spaces.

Paytronix Launches Catering Capabilities

Paytronix's new functionality includes 20 features to streamline catering order management while elevating the customer experience.

HungerRush Launches Order Notifications

HungerrRush's Order Notifications provides businesses a way to text customers order status updates.

Paytronix Upgrades Online Ordering with Additive Lead Time

Paytronix's new features expand throttling capabilities, enabling restaurants and convenience stores to set customizable lead time constraints around delivery timing, order preparation, limits, and capacity.

Paytronix Debuts Generative AI Assistant

With Paytronix Assistant, companies can access data and personalized recommendations to plan campaigns, build reports and analytics, or find help desk information.

Access Group Acquires Paytronix

Paytronix will join Access Group's business management portfolio and expand its presence in North America.

BigCommerce Partners with Ubique Digital to Launch BigTravel

The BigTravel accelerator will leverage BigCommerce's open, composable platform to empower travel agents and enhance the traveler experience.

SWIPEBY Debuts Improved Voice AI Phone System for Small-to-Medium Sized Restaurants and Physical Businesses

SWIPEBY's new voice AI phone assistant can answer incoming calls.

Bloomreach Integrates with Hospitality Software and Marketing Channels

Bloomreach's new integrations for hospitality companies bring guest data into Bloomreach Engagement for more personalized marketing.

Thanx and Bite Partner to Enhance Guest Experiences in QSRs

Thanx and Bite partnership will empower restaurants to drive loyalty through kiosk technology.

Square Serves Up Fresh Restaurant Integrations and Recommendations

Square's integration partners include SevenRooms, Restaurant365, and PopMenu.

Hi Auto Launches Voice AI Marketer Toolkit

Hi Auto Voice AI Marketer Toolkit unlocks a new channel to optimize restaurants' drive-thru customer experiences.

SWIPEBY Launches AI-Driven Social Media Content Creator

SWIPEBY's Social Media Content Creator helps companies create automated, engaging posts.

Sparkfly Partners with Olo for Guest Engagement Solution

The new real-time engagement ecosystem is designed to increase guest acquisition, engagement, retention, and overall lifetime value for restaurants.

Olo Introduces Smart Cross-Sells

Olo Smart Cross-Sells is designed to help restaurants increase guest engagement and sales.

PAR Punchh Partners with Attentive

PAR Punchh and Attentive pair to enhance SMS marketing capabilities for restaurant loyalty programs.

Jurny Launches AI Multi-Agents

Jurny has introduced collaborative AI Multi-Agents to automate hotel and short-term rental management.