Cerebri AI Launches Cerebri Values CX v2 

CV/CX v2 applies AI to draw insights from customer journeys and make recommendations.

Chatmeter Updates Pulse and Analytics Studio

Chatmeter's advancements in text and sentiment analytics provide greater accuracy, more actionable insights, and enhanced custom reporting.

HGS Unveils HGS Digital

HGS Digital will provide a suite of digital offerings based on data, automation, cloud solutions, and HGS' DigiCX platform.

PROS Launches Platform for Airlines

PROS Retail for Airlines optimizes offers across all airline digital retail channels.

Paytronix Acquires Open Dining

Following its acquisition by Paytronix, Open Dining will now be known as Paytronix Order & Delivery.

Yiftee and Thanx Partner

The integration between Yiftee and Thanx lets retailers and restaurant chains coordinate digital gift card programs.

Zingle Announces Integrations

Springer-Miller Systems, Maestro, Megasys, and Visual One integrate with Zingle to help hotels further personalize the guest experience.

ShopAdvisor Introduces Customer Acquisition Accelerator Program

ShopAdvisor's Customer Acquisition Accelerator Program provides end-to-end mobile marketing campaigns for QSRs and casual restaurants.

At Fast Food and Full-Service Restaurants, Customer Satisfaction Remains Stable

Despite the many changes currently influencing the foodservice industry, the overall customer satisfaction score inched down only slightly, to 78.9, dropping by less than 1 percent. (Featured on SmartCustomerService.com.)

OZ Partners with Medallia

The two companies are partnering to create digital experience-driven solutions for customers across industries.

CRM Evolution Video: Can We Trust AI to Detect Customer Emotion?

Studio Overmorgen author Jarno Duursma discusses issues with AI for accurately and responsibly interpreting emotion in customer interactions in this clip from his opening keynote at CRM evolution 2019.

Punchh Launches Deep Sentiment Analysis

Punchh Deep Sentiment Analysis enables real-time response to customer reviews.

SkyTouch Partners with Cendyn

SkyTouch has integrated its Hotel Operations Platform with Cendyn's CRM system.

Rosnet Introduces the Intelligent Analytics Data Visualization Platform

Intelligent Analytics instantly integrates data across platforms and restaurant locations, displaying visuals that highlight relationships and patterns.

Thanx Partners with Olo

Thanx has teamed up with Olo to provide integrated digital ordering and actionable cross-channel marketing for restaurants.

Toast Adds Features to Enhance the Guest Experience

Toast Guest Feedback empowers restaurant owners to collect and immediately act on reviews before negative ratings impact revenue

Como and Revel Systems Expand Partnership

The partnership expands the Como Sense marketing and customer experience platform into Revel POS systems.

GK Software and TruRating Partner on Customer Feedback Offering

The joint offerring will provide intelligent customer feedback for retailers.

SkyTouch Technology and Whistle Messaging Strengthen Partnership for Cloud-Based Digital Assistants

SkyTouch's next generation integration platform /CONNECT and Whistle's Customer Engagement platform are integrated.

AppSuite's Cloud CRM Integrated with Oracle Hospitality RES3700 and Oracle Hospitality Simphony

Integration combines Oracle's hospitality applications with AppSuite's Cloud CRM for mobile apps, delivery and order management, multichannel marketing, loyalty, rewards, gift cards, and surveys.