Alltius Launches Agentic AI Suite

Alltius' Agentic AI Suite helps financial services firms build and maintain AI agents.

J.D. Power Brings Customer Behavior Analytics to Databricks Marketplace 

JD Power's collaboration with Databricks expands access to cross-industry consumer datasets to drive seamless integration with predictive models and AI-powered solutions using Delta Sharing.

Talkdesk Achieves AWS Financial Services ISV Competency

Talkdesk has been recognized for helping financial and insurance companies deliver connected, personalized experiences.

AcquireUp Launches Express Digital

AcquireUp's Express Digital helps companies with webinar attendance.

Gain Life Launches Real-Time Voice Call Translation Solution

Gain Life's real-time voice translation software enables conversations in more than 30 languages. (Featured on SpeechTechMag.com.)

Zingly Adds AI Solutions for Financial Industry

Zingly's new Rooms, GenAI Buddy, Relationship AI, and Agent Copilot use AI to fuel revenue growth and maximize customer acquisition, onboarding and wallet share.

Zingly.ai Partners with Ascend Technologies

Zingly's partnership with Ascend is bringing CX innovations for regulated industries.

Salesforce Introduces Financial Services Cloud (FSC) for Insurance Brokerages

Salesforce Financial Services Cloud (FSC) for Insurance Brokerages combines CRM, AI, and real-time data

Glia Extends Glia Cortex to Glia Call Center

Glia Cortex now brings insights, automated workflows, and personalized self-service across digital and call center customer interactions. (Featured on SmartCustomerService.com.)

Sensely Integrates ChatGPT into Front Door Navigator

ChatGPT lets Sensely Front Door Navigator users retrieve policy-specific information.

Precisely Partners with OneShield

Precisely is making EngageOne RapidCX available to OneShield customers.

Verint Updates Interaction Recording for Microsoft Teams

Verint Customer Engagement Platform powers interaction recording to centrally capture, store, retrieve, and analyze Microsoft Teams communications.

Medallia Launches Medicare Stars Solution

Medallia Medicare Stars Solution provides a dashboard with a constant pulse on healthcare plan member experiences.

Salesforce Launches Financial Services Solutions

Salesforce for Financial Services includes industry-targeted automation, artificial intelligence, and analytics.

Talkdesk Introduces Talkdesk Financial Services Experience Cloud for Insurance

Talkdesk's Financial Services Experience Cloud for Insurance is purpose-built to unify customer journeys across policy servicing, claims, and new business. (Featured on SmartCustomerService.com.)

Zelros Launches Milky Way Release

Zelros' Milky Way Release empowers insurers with actionable insights to create customer recommendations.

Medallia Launches Guidewire App

Medallia's Guidewire accelerators helps insurers collect and act on feedback from policyholders.

Observe.AI Launches Selective Redaction for Sensitive Data

Observe.AI's Selective Redaction blocks sensitive information from recorded customer conversations while maintaining the surrounding context.

Medallia Launches Healthcare Payer Member Retention and Engagement Suite

Medallia's Healthcare Payer Member Retention and Engagement Suite helps insurers grow and retain members with connected experiences.

Interactions Launches IVA for Insurance

Interactions' new intelligent virtual assistant is a vertical-specific product for insurance industry contact centers. (Featured on SmartCustomerService.com.)