CCC Releases Quick Chat
CCC Quick Chat connects insurers and policyholders through two-way, real-time texting.
FTI Consulting and ForMotiv Partner on Digital Behavioral Data Capture for Insurers
The partnership between ForMotiv and FTI will deliver web behavioral data to insurers and financial services firms to combat fraud and improve service delivery.
Experian Releases New Version of CrossCore Identity and Fraud Risk Platform
Experian CrossCore enables self-service orchestration and faster performance.
Top Down Partners with Infosys
Top Down and Infosys team up for cloud-native customer communications management solutions.
CGS Partners with Verint and Custodia for Customer Care
The partnerships enhance the compliance infrastructure for financial firms' contact center and customer support operations.
NextGen Leads Launches NextGen Connect
Free text messaging service helps users contact potential clients.
Voci Introduces Advanced Voice-Based Biometrics
Voci's new technology helps companies develop apps to prevent fraud, safeguard privacy, and improve customer experiences.
Atidot Partners with Sureify
The pairing aims to help insurers collect customer data and turn it into actionable insights.
J.D. Power and ClickFox Partner
J.D. Power's alliance with ClickFox will help companies identify cross-channel consumer interactions.
ValueMomentum Partners with Smart Communications
The partnership will allow financial services, insurance, and healthcare firms to deploy unified multichannel communications capabilities.
VIDEO: Why Are Some Businesses Managing Digital Transformation Better Than Others?
ISM, Inc. President Barton Goldenberg discusses how and why some businesses have met the challenges of digital transformation better than others in this clip from CRM evolution 2018.
NTT Data Services Partners with Oracle Insurance
The pairing brings an end-to-end solution for government payers and health plans.
Clarabridge Launches Health Insurance-Specific Solution
New customer experience management solutions help insurers meet members' increasing expectations. (Featured on SmartCustomerService.com.)
Majesco Partners with Life.io
The integration of Life.io's platform with Majesco's DigitalConnect platform will help insurance companies engage customers.
Majesco Partners with eGain
Alliance will embed eGain's knowledge-guided digital service capability in Majesco's DigitalConnect solution
Splice Software Partners with Majesco
A unique integration between Splice and Majesco's Digital Connect lets insurers proactively reach out to customers when events are triggered around the house.
Vertafore and Microsoft Partner for Insurance Solutions
Vertafore has released Agency SalesTrack, a CRM system built on Microsoft Dynamics CRM.
Improved Interactions Drive Gen Y Increase in Auto Insurance Satisfaction
J.D. Power Study finds customers growing in their preference for Web self-service interactions.
Accenture Teams with Pegasystems on Solution to Help Insurers Improve Multichannel Cross-Selling
Accenture Customer Insights Solution combines Pegasystems' multichannel and product underwriting capabilities with Accenture Duck Creek core policy solution in a single technology platform.
HP Pairs with Microsoft to Deliver Digital Transformations for Industries
HP Services for Microsoft Dynamics help automotive, government, and financial services firms deliver digital-first customer experiences.