Sensely Integrates ChatGPT into Front Door Navigator
21 Apr 2023
ChatGPT lets Sensely Front Door Navigator users retrieve policy-specific information.
Precisely Partners with OneShield
16 Dec 2022
Precisely is making EngageOne RapidCX available to OneShield customers.
Verint Updates Interaction Recording for Microsoft Teams
15 Nov 2022
Verint Customer Engagement Platform powers interaction recording to centrally capture, store, retrieve, and analyze Microsoft Teams communications.
Medallia Launches Medicare Stars Solution
29 Jun 2022
Medallia Medicare Stars Solution provides a dashboard with a constant pulse on healthcare plan member experiences.
Salesforce Launches Financial Services Solutions
23 Jun 2022
Salesforce for Financial Services includes industry-targeted automation, artificial intelligence, and analytics.
Talkdesk Introduces Talkdesk Financial Services Experience Cloud for Insurance
27 Apr 2022
Talkdesk's Financial Services Experience Cloud for Insurance is purpose-built to unify customer journeys across policy servicing, claims, and new business. (Featured on SmartCustomerService.com.)
Zelros Launches Milky Way Release
05 Apr 2022
Zelros' Milky Way Release empowers insurers with actionable insights to create customer recommendations.
Medallia Launches Guidewire App
23 Mar 2022
Medallia's Guidewire accelerators helps insurers collect and act on feedback from policyholders.
Observe.AI Launches Selective Redaction for Sensitive Data
08 Mar 2022
Observe.AI's Selective Redaction blocks sensitive information from recorded customer conversations while maintaining the surrounding context.
Medallia Launches Healthcare Payer Member Retention and Engagement Suite
18 Aug 2021
Medallia's Healthcare Payer Member Retention and Engagement Suite helps insurers grow and retain members with connected experiences.
Interactions Launches IVA for Insurance
05 Aug 2021
Interactions' new intelligent virtual assistant is a vertical-specific product for insurance industry contact centers. (Featured on SmartCustomerService.com.)
Majesco Launches Digital Customer360 for P&C
16 Jul 2021
Majesco Digital Customer360 provides a single portal for insurance customer inquiries and transactions.
Commbox Launches Self-Service Bots via WhatsApp Business API
14 Jun 2021
Commbox's WhatsApp bots provide autonomous self-service for the insurance industry.
Doxim Acquires Level One
17 Mar 2021
Level One acquisition extend's Doxim's position in the utilities, government, and insurance sectors.
Hearsay Expands Video Support to Facebook and LinkedIn
08 Feb 2021
With Hearsay Social, advisors and agents can now create and distribute customized video content on more social channels.
Onfido Launches Identity Verification Solution on Salesforce AppExchange
15 Dec 2020
Onfido's AppExchange solution lets Salesforce users integrate remote identity verification and authentication into their existing workflows.
CCC Releases Quick Chat
20 Oct 2020
CCC Quick Chat connects insurers and policyholders through two-way, real-time texting.
FTI Consulting and ForMotiv Partner on Digital Behavioral Data Capture for Insurers
25 Jun 2020
The partnership between ForMotiv and FTI will deliver web behavioral data to insurers and financial services firms to combat fraud and improve service delivery.
Experian Releases New Version of CrossCore Identity and Fraud Risk Platform
06 May 2020
Experian CrossCore enables self-service orchestration and faster performance.
Top Down Partners with Infosys
12 Aug 2019
Top Down and Infosys team up for cloud-native customer communications management solutions.