Medallia Launches Medicare Stars Solution

Medallia Medicare Stars Solution provides a dashboard with a constant pulse on healthcare plan member experiences.

Salesforce Launches Financial Services Solutions

Salesforce for Financial Services includes industry-targeted automation, artificial intelligence, and analytics.

Talkdesk Introduces Talkdesk Financial Services Experience Cloud for Insurance

Talkdesk's Financial Services Experience Cloud for Insurance is purpose-built to unify customer journeys across policy servicing, claims, and new business. (Featured on SmartCustomerService.com.)

Zelros Launches Milky Way Release

Zelros' Milky Way Release empowers insurers with actionable insights to create customer recommendations.

Medallia Launches Guidewire App

Medallia's Guidewire accelerators helps insurers collect and act on feedback from policyholders.

Observe.AI Launches Selective Redaction for Sensitive Data

Observe.AI's Selective Redaction blocks sensitive information from recorded customer conversations while maintaining the surrounding context.

Medallia Launches Healthcare Payer Member Retention and Engagement Suite

Medallia's Healthcare Payer Member Retention and Engagement Suite helps insurers grow and retain members with connected experiences.

Interactions Launches IVA for Insurance

Interactions' new intelligent virtual assistant is a vertical-specific product for insurance industry contact centers. (Featured on SmartCustomerService.com.)

Majesco Launches Digital Customer360 for P&C

Majesco Digital Customer360 provides a single portal for insurance customer inquiries and transactions.

Commbox Launches Self-Service Bots via WhatsApp Business API

Commbox's WhatsApp bots provide autonomous self-service for the insurance industry.

Doxim Acquires Level One

Level One acquisition extend's Doxim's position in the utilities, government, and insurance sectors.

Hearsay Expands Video Support to Facebook and LinkedIn

With Hearsay Social, advisors and agents can now create and distribute customized video content on more social channels.

Onfido Launches Identity Verification Solution on Salesforce AppExchange

Onfido's AppExchange solution lets Salesforce users integrate remote identity verification and authentication into their existing workflows.

CCC Releases Quick Chat

CCC Quick Chat connects insurers and policyholders through two-way, real-time texting.

FTI Consulting and ForMotiv Partner on Digital Behavioral Data Capture for Insurers

The partnership between ForMotiv and FTI will deliver web behavioral data to insurers and financial services firms to combat fraud and improve service delivery.

Experian Releases New Version of CrossCore Identity and Fraud Risk Platform

Experian CrossCore enables self-service orchestration and faster performance.

Top Down Partners with Infosys

Top Down and Infosys team up for cloud-native customer communications management solutions.

CGS Partners with Verint and Custodia for Customer Care

The partnerships enhance the compliance infrastructure for financial firms' contact center and customer support operations.

NextGen Leads Launches NextGen Connect

Free text messaging service helps users contact potential clients.

Voci Introduces Advanced Voice-Based Biometrics 

Voci's new technology helps companies develop apps to prevent fraud, safeguard privacy, and improve customer experiences.