Gainsight Unveils the Customer Cloud at Pulse 2019
Gainsight introduced a new suite of products at its user conference and enhancements to its existing Customer Success and Product Experience applications.
Dialpad Launches Dialpad Sell
The new tool aims to enable sales teams to easily make calls from anywhere and understand the conversations they have in new ways.
Neustar Partners with JCDecaux for Out-of-Home Ad Intelligence
Neustar and JCDecaux North America are bringing mobile location intelligence to help advertisers plan, target, visualize, and segment consumer audiences outside the home.
Mediafly Announces New User Interface and Customization Tools
The new interface features animations, customizable layouts, and interactive content.
Punchh Launches Deep Sentiment Analysis
Punchh Deep Sentiment Analysis enables real-time response to customer reviews.
Buxton to Introduce Mobile Insights Platform
Buxton's Mobile Insights platform provides users with customer, competitor, shopping center, and location insights in seconds.
Adobe Integrates with Software AG
Adobe melds Experience Platform and Marketo Engage with Software AG's technology to help companies stitch customer data from across systems.
aqfer Launches Marketing Data Lake
aqfer's Marketing Data Lake enables systems integrators to customize platforms
Qlik Enhances Customer Success Offerings
New support portal, increased educational and consulting resources, and expanded onboarding help customers maximize their investments in data and analytics.
Folloze Launches Personalization Engine
The Personalization Engine aims to empower B2B companies to engage customers and prospects in deeper, more meaningful ways.
RRD Partners with Marketing Evolution
R.R. Donnelly's partnership with Marketing Evolution will provide clients with marketing measurement and optimization solutions to maximize campaign performance across online and offline channels.
True Influence Launches InsightBase 4.0
InsightBase 4.0 allows users to define, identify, and discover buying group intent across account lists, target audiences, or active demand segments.
SAP and Accenture Partner to Develop Solutions on SAP C4/HANA
The two companies have commited to co-development of industry-specific experience management solutions on SAP C/4HANA Suite.
QPC Partners with Call Journey
The partnership will bring Call Journey's conversation analytics to users of QPC's contact center platform. (Featured on SmartCustomerService.com.)
Bpm'online Launches Version 7.14
Bpm'online has launched a major update to its intelligent low-code platform for process automation and CRM.
Jornaya Launches Integrations Hub
Jornaya Integrations Hub provides push-button access to activation of customer behaviors.
Marchex Launches Marchex Stream for Conversational Analytics
Marchex's cloud-based conversational data platform supports real-time analytics, signals, and internal and external application development.
Verint Adds AI-Powered Anomaly Detection
Verint's Anomaly Detection offers machine learning capabilities to identify customer pain points and outliers in CX Dcustomer experience data.
Conversation Can't Outweigh Content, CRM Evolution Panelists Contend
When it comes to AI, the conversation is only as good as the data feeding into it, speakers maintain.
Optimove Launches BI Studio
Optimove BI Studio offers marketers seamless access to interactive business intelligence reports.