Salesforce Launches Feedback Management
Salesforce Feedback Management helps companies collect and act on customer and employee surveys.
Adobe Adds to Experience Platform
New capabilities in the Adobe Experience Platform expand data asset availability and help companies derive insights faster.
Terminus Integrates with Salesforce Pardot
With Terminus' Pardot integration, combined data lets users create powerful segments, improve attribution analytics, and provide real-time alerts based on engagement across both platforms.
Blacklight Launches Simplified Business Analytics
Blacklight Solutions' new software for SMBs simplifies business analytics with artificial intelligence.
Tapad Partners with Reveal Mobile
Tapad and Reveal Mobile are launching audience and attribution capabilities with cross-device matching and pixel-based foot traffic attribution reporting.
CallRail Enhances Conversation Intelligence
CallRail includes AI-powered call analysis in its latest version of Conversation Intelligence.
Stratifyd Launches Next-Generation Data Analytics Platform
Stratifyd's new platform brings together proprietary and third-party data and reveals the hidden content within.
Naveego Launches Complete Data Accuracy Platform
Naveego Complete Data Accuracy Platform includes master data management, integration, and replication.
Luminoso Launches Concept-Level Sentiment
Luminoso's new text analytics solution is able to identify multiple sentiments and concepts in a single piece of text.
Pypestream Introduces Conversational Ads
Conversational Ads use artificial intelligence to create two-way interactions to move customers through sales and marketing funnels.
NICE Launches Real-Time Interaction Guidance
NICE's Real-Time Interaction Guidance is powered by NICE Enlighten AI behavioral models to provide agent guidance during interactions. (Featured on SmartCustomerService.com.)
Invoca Announces Summer 2020 Product Release
New features in Invoca's Summer 2020 Release allow companies to extract and apply more insights from conversational data.
Acxiom Announces Customer Data Platform Solutions & Services
Acxiom is partnering with select customer data platform providers to implement, integrate, enhance, and optimize their offerings.
Qubit Is a First to Deliver Google Cloud's Recommendations AI
Qubit is one of the first personalization companies to offer Recommendations AI to e-commerce retailers.
Medallia and Ipsos Partner on Medallia Total Healthcare Experience
The patient experience platform provides real-time patient insights.
SMG Introduces Business Intelligence Software
SMG's business intelligence software helps companies surface insight from both purchasers and non-purchasers.
Medallia Launches Digital Disruption Quickstart
Medallia Digital Disruption Quickstart reveals online consumer journey pain points and highlights areas for improvement.
InetSoft's 2020 Release Broadens Access to Data Intelligence
Connectors to 73 applications increase data mashup possibilities.
CallMiner Launches Illuminate
Illuminate leverages machine learning to extract insights, intelligence, and meaning from customer interactions. (Featured on SmartCustomerService.com.)
Astute Acquires iperceptions
Astute adds voice of the customer capabilities to its customer experience solutions with its acquisition of iperceptions. (Featured on SmartCustomerService.com.)