Pipeliner Hits the Mark for Ernest F. Mariani

Pipeliner provides the one CRM system Mariani's salespeople actually use.

Freshworks Packs Huge Gains for Monos

Luggage retailer increases efficiencies, CSAT with Freshworks.

WestJet Customer Satisfaction Takes Off

The small airline benefits from a bot built by Netomi for Facebook Messenger

Greyhound Rides High with SurveyMonkey

Survey tools lead the bus carrier to better responses to customer feedback

Access the ICMI Agent Experience Toolkit

To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.

The State of Customer Service Automation 2019

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.

Vacay Vendor Resorts to NewVoiceMedia for Better Service

ResorTime Speaks Directly to ‘Owners' with ContactWorld for Service

Potters Resort Increases Bookings by 670 Percent with Vee24

Live chat functionality is key to personalizing U.K. resort's service.

Social Media Monitoring Delivers for Domino's

The pizza chain has social media customer care under control with Astute SRM.

iCruise.com Sees Smooth Sailing with 8x8

8x8's Virtual Office and Virtual Contact Center improve operations at the cruise booking site.

Wasserstrom Revs Up Paid Search

With AdLucent, a restaurant supplier sees gains with Google's Product Listing Ads.

Expedia's Corporate Travel Arm Takes an InsideView on Sales

Egencia uses sales intelligence solution to identify opportunities and leads.

Wyndham Hotel Group's Targeted Emails Break Records

Marketing team hones in on members through email messages.

Surface-to-Air Missives

A travel service for military personnel uses SMS and live chat to ensure its customers can communicate

Smooth Sailing

Travel Dynamics International finds that adding a real CRM system can lead to unexpected destinations.

A Travel Company’s Tweet Deals

Quality time — and high-quality engagement — on Twitter helps CruiseDeals.com extend its brand and develop leads.

A Training Regimen Gets Rigorous

Brainshark helps FitLinxx pump up customers' use of fitness technology.

Something for a Rainy Day

Better landing pages increase adoption of relevant weather-alert services.

Travelocity's New Traveling Companion

Conventional Wisdom

Phoenix flies high with effective travel, hospitality, and convention business marketing.