Travel/Hospitality CRM > Case Studies

The travel and hospitality business is driven by successful customer interactions. Companies that rely on their client's satisfaction need best feedback tools available. Customer Relationship Management (CRM) solutions for the hotel and travel industry provide those tools. Explore our latest CRM news, analysis, and advice for the travel and tourism industry.

Vacay Vendor Resorts to NewVoiceMedia for Better Service

ResorTime Speaks Directly to ‘Owners' with ContactWorld for Service

Potters Resort Increases Bookings by 670 Percent with Vee24

Live chat functionality is key to personalizing U.K. resort's service.

Social Media Monitoring Delivers for Domino's

The pizza chain has social media customer care under control with Astute SRM.

iCruise.com Sees Smooth Sailing with 8x8

8x8's Virtual Office and Virtual Contact Center improve operations at the cruise booking site.

Wasserstrom Revs Up Paid Search

With AdLucent, a restaurant supplier sees gains with Google's Product Listing Ads.

Expedia's Corporate Travel Arm Takes an InsideView on Sales

Egencia uses sales intelligence solution to identify opportunities and leads.

Wyndham Hotel Group's Targeted Emails Break Records

Marketing team hones in on members through email messages.

Surface-to-Air Missives

A travel service for military personnel uses SMS and live chat to ensure its customers can communicate

Smooth Sailing

Travel Dynamics International finds that adding a real CRM system can lead to unexpected destinations.

A Travel Company’s Tweet Deals

Quality time — and high-quality engagement — on Twitter helps CruiseDeals.com extend its brand and develop leads.

A Training Regimen Gets Rigorous

Brainshark helps FitLinxx pump up customers' use of fitness technology.

Something for a Rainy Day

Better landing pages increase adoption of relevant weather-alert services.

Travelocity's New Traveling Companion

Conventional Wisdom

Phoenix flies high with effective travel, hospitality, and convention business marketing.

CRM Pitches a Help-Desk Tent

Blazing a better results trail for a camping company.

A Solution That's a South Sea Breeze

Unifying customer touch points helps a hotel company specializing in the South Pacific tourism industry reduce costs and boost agent utilization.

Accommodating Customers With Automated Agents

A hotel group selects Voxify to provide callers with a consistent customer experience.

HOT PROJECTS: Automotive, Travel, & Transit