WestJet Customer Satisfaction Takes Off
The small airline benefits from a bot built by Netomi for Facebook Messenger
Greyhound Rides High with SurveyMonkey
Survey tools lead the bus carrier to better responses to customer feedback
Access the ICMI Agent Experience Toolkit
To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Vacay Vendor Resorts to NewVoiceMedia for Better Service
ResorTime Speaks Directly to ‘Owners' with ContactWorld for Service
Potters Resort Increases Bookings by 670 Percent with Vee24
Live chat functionality is key to personalizing U.K. resort's service.
Social Media Monitoring Delivers for Domino's
The pizza chain has social media customer care under control with Astute SRM.
iCruise.com Sees Smooth Sailing with 8x8
8x8's Virtual Office and Virtual Contact Center improve operations at the cruise booking site.
Wasserstrom Revs Up Paid Search
With AdLucent, a restaurant supplier sees gains with Google's Product Listing Ads.
Expedia's Corporate Travel Arm Takes an InsideView on Sales
Egencia uses sales intelligence solution to identify opportunities and leads.
Wyndham Hotel Group's Targeted Emails Break Records
Marketing team hones in on members through email messages.
A travel service for military personnel uses SMS and live chat to ensure its customers can communicate
Travel Dynamics International finds that adding a real CRM system can lead to unexpected destinations.
A Travel Company’s Tweet Deals
Quality time — and high-quality engagement — on Twitter helps CruiseDeals.com extend its brand and develop leads.
A Training Regimen Gets Rigorous
Brainshark helps FitLinxx pump up customers' use of fitness technology.
Something for a Rainy Day
Better landing pages increase adoption of relevant weather-alert services.
Travelocity's New Traveling Companion
Phoenix flies high with effective travel, hospitality, and convention business marketing.
CRM Pitches a Help-Desk Tent
Blazing a better results trail for a camping company.
A Solution That's a South Sea Breeze
Unifying customer touch points helps a hotel company specializing in the South Pacific tourism industry reduce costs and boost agent utilization.