Hydra-Stop Optimizes Salesforce Conversions with Saggezza
The Salesforce implementer created custom fields to prioritize opportunities.
Rotary Spins Out a Marketing Win with Workbooks
The outdoor equipment dealer cuts time for marketing activities
Five9 Projects Get Simpler with FinancialForce
FinancialForce provides complete business visibility for the contact center provider
When It Comes to Communications, Twilio Has Insurance Firm Covered
Cover Financial is benefiting from Twilio's Flex cloud-based platform
SharkNinja Operationalizes Customer Feedback
With Clarabridge Engage and Analytics, the housewares manufacturer is able to act on voice-of-the-customer data to create new products and evolve its customer experience.
Acobot Captures Thousands of Leads for Skyfi Labs
The vendor's AI chatbot brought in more than 19,000 sales leads within the first 150 days
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Swrve Boosts User Engagement for Cinedigm
The entertainment studio improved mobile customer click rates, completion rates, and app sessions
Janrain Expands Offerings with Looker
The digital identity network provider is now far more flexible
Open Systems Technologies Saves Big with Bullhorn
The staffing firm adopted two Bullhorn solutions to improve its processes
ICS+ Streamlines Its Business with Salesforce.com
The automated systems provider has broken down silos thanks to its Salesforce suite
Diane von Furstenberg Raises Revenue with Personalization
After an online overhaul, Qubit Pro and Qubit Aura were used to create seamless multichannel visitor journeys
Slice Serves Up Automated Workflows with Kustomer
A technology provider for local pizzerias streamlines support operations with ticketing and communication software
Juniper Networks Adds Value to Customer References
Metia Enterprise Reference Manager helps streamline efforts and empower the sales team.
Bank Emerges from the Ashes with Salesforce CRM
Huntington Bank returned to profitability quickly by re-engineering its customer service processes.
Tracking Medical Treatments in Real Time
IBM Business Analytics is not only empowering physicians to rate their performance but also teaching them how to improve it
Bonobos Gets a Leg Up in Customer Engagement
A men's pants company receives more than it bargained for with Assistly
Sprint Goes From Customer Satisfaction Laggard to Leader
Merced Systems helps reverse performance in just two years
Call Center Software Opens A Window of Opportunity
Blinds.com improves bottom line and organizational efficiency with new phone systems
Census Bureau Takes to the Cloud
Acumen's customized CRM application manages partner organizations and provides extensive reports