Golden Nugget Wins with PolyAI
01 Mar 2024
The hotel, casino, and restaurant operator is handling customer calls with PolyAI virtual assistants.
Freshworks Packs Huge Gains for Monos
01 Mar 2024
Luggage retailer increases efficiencies, CSAT with Freshworks.
Go Flooring’s Sales Hit the Ceiling
26 Jan 2024
Roomvo's Visualizer tool helped Go Flooring exceed $12 million in sales in its first year.
Qualtrics Helps Dow Unlock $300 Million in Value
26 Jan 2024
Insights from Qualtrics helped Dow boost customer satisfaction and digital transactions.
Calendly Routes Success to Smith.ai
30 Nov 2023
BPO increases bookings with higher-quality sales leads.
SaskTel Reduces Truck Rolls with Blitzz Concierge
30 Nov 2023
Canadian telco is cutting operating costs with Blitzz's self-service portal.
The Cloud Is Where Radial Wants to Be
02 Oct 2023
The move to Verint's cloud-based Workforce Management pays off.
Genesys Cloud 3 Solves GSG Staffing Challenge
30 May 2023
The graphics firm increases call center productivity with Genesys' workforce management.
Brimag Improves Efficiencies, NPS Scores with CommBox
27 Feb 2023
Brimag Service turned to the communications platform to overcome staffing issues.
A-dec Expands Its Internal Intelligence
18 Jan 2023
eGain's AI Knowledge improves information access for agents and distributors.
CINC Now Sees the Full Story
30 Jun 2022
The real estate tech provider has gained visibility into its mobile app with FullStory.
Shoe Carnival Walks Away with Better Feedback
01 Jun 2022
The shoe retailer is able to respond to issues faster with Verint solutions.
Amazon Connect Boosts Customer Service for Traeger Grills
02 May 2022
The outdoor cooking equipment manufacturer is on fire since implementing AWS contact center technology.
Alchemer Strengthens Amdocs’ VoC Program
01 Apr 2022
Alchemer's enterprise feedback platform helps Amdocs drive actionable insights from customers.
AAA Northeast Provides Faster Service with Calabrio
02 Mar 2022
Calabrio interaction analytics yields efficiency gains for local auto club.
Ada Helps Tile Find 291 Percent ROI
19 Jan 2022
The device tracking app provider is saving money and time with a chatbot.
Tattle Puts Feedback on the Rib & Chop House Menu
19 Jan 2022
Restaurant chain increases sales and customer satisfaction with Tattle customer insights.
Qualfon Keeps a Closer Eye on its Agents
07 Jul 2021
Observe.AI is helping the outsourcer coach agents more effectively
University Answers Queries Quicker with ServiceNow
09 Aug 2021
The University of South Carolina handles more requests in less time with ServiceNow's CSM
Evinced Helps Capital One Meet Accessibility Guidelines
22 Apr 2021
The financial giant increases compliance across customer-facing digital properties