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Customer Service/Call Centers/Contact Centers > Case Studies

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support teams to be their most effective and ensure that all customer inquiries end with the best possible customer experience. Explore our latest news, analysis, and advice for customer service professionals at all levels.

First Financial Sees Financial Gains with Kasisto

AI-powered digital assistant drives 27 percent increase in new CDs

Frontpoint Locks in a Better Customer Experience

Mavenoid helps Frontpoint Security overcome staffing challenges.

Golden Nugget Wins with PolyAI

The hotel, casino, and restaurant operator is handling customer calls with PolyAI virtual assistants.

Freshworks Packs Huge Gains for Monos

Luggage retailer increases efficiencies, CSAT with Freshworks.

Go Flooring’s Sales Hit the Ceiling

Roomvo's Visualizer tool helped Go Flooring exceed $12 million in sales in its first year.

Qualtrics Helps Dow Unlock $300 Million in Value

Insights from Qualtrics helped Dow boost customer satisfaction and digital transactions.

Calendly Routes Success to Smith.ai

BPO increases bookings with higher-quality sales leads.

SaskTel Reduces Truck Rolls with Blitzz Concierge

Canadian telco is cutting operating costs with Blitzz's self-service portal.

The Cloud Is Where Radial Wants to Be

The move to Verint's cloud-based Workforce Management pays off.

Genesys Cloud 3 Solves GSG Staffing Challenge

The graphics firm increases call center productivity with Genesys' workforce management.

Brimag Improves Efficiencies, NPS Scores with CommBox

Brimag Service turned to the communications platform to overcome staffing issues.

A-dec Expands Its Internal Intelligence

eGain's AI Knowledge improves information access for agents and distributors.

CINC Now Sees the Full Story

The real estate tech provider has gained visibility into its mobile app with FullStory.

Shoe Carnival Walks Away with Better Feedback

The shoe retailer is able to respond to issues faster with Verint solutions.

Amazon Connect Boosts Customer Service for Traeger Grills

The outdoor cooking equipment manufacturer is on fire since implementing AWS contact center technology.

Alchemer Strengthens Amdocs’ VoC Program

Alchemer's enterprise feedback platform helps Amdocs drive actionable insights from customers.

AAA Northeast Provides Faster Service with Calabrio

Calabrio interaction analytics yields efficiency gains for local auto club.

Ada Helps Tile Find 291 Percent ROI

The device tracking app provider is saving money and time with a chatbot.

Tattle Puts Feedback on the Rib & Chop House Menu

Restaurant chain increases sales and customer satisfaction with Tattle customer insights.

Qualfon Keeps a Closer Eye on its Agents

Observe.AI is helping the outsourcer coach agents more effectively