CINC Now Sees the Full Story
30 Jun 2022
The real estate tech provider has gained visibility into its mobile app with FullStory.
Shoe Carnival Walks Away with Better Feedback
01 Jun 2022
The shoe retailer is able to respond to issues faster with Verint solutions.
Amazon Connect Boosts Customer Service for Traeger Grills
02 May 2022
The outdoor cooking equipment manufacturer is on fire since implementing AWS contact center technology.
Alchemer Strengthens Amdocs’ VoC Program
01 Apr 2022
Alchemer's enterprise feedback platform helps Amdocs drive actionable insights from customers.
AAA Northeast Provides Faster Service with Calabrio
02 Mar 2022
Calabrio interaction analytics yields efficiency gains for local auto club.
Ada Helps Tile Find 291 Percent ROI
19 Jan 2022
The device tracking app provider is saving money and time with a chatbot.
Tattle Puts Feedback on the Rib & Chop House Menu
19 Jan 2022
Restaurant chain increases sales and customer satisfaction with Tattle customer insights.
Qualfon Keeps a Closer Eye on its Agents
07 Jul 2021
Observe.AI is helping the outsourcer coach agents more effectively
University Answers Queries Quicker with ServiceNow
09 Aug 2021
The University of South Carolina handles more requests in less time with ServiceNow's CSM
Evinced Helps Capital One Meet Accessibility Guidelines
22 Apr 2021
The financial giant increases compliance across customer-facing digital properties
Rotary Spins Out a Marketing Win with Workbooks
01 Mar 2021
The outdoor equipment dealer cuts time for marketing activities
Five9 Projects Get Simpler with FinancialForce
20 Jan 2021
FinancialForce provides complete business visibility for the contact center provider
Fabriik Manages Growth with SAP
30 Nov 2020
SAP's Customer Experience suite helps the financial services company handle rapid growth
Nuance Helps Cabify Manage Growing Customer Requests
30 Nov 2020
The ride-sharing company picks up scale with a virtual assistant
ERC Collects Better Information with Interactions’ VCA
30 Sep 2020
Virtual Collections Agent removes basic information-gathering calls from ERC agents
Speech Analytics Boosts Customer Service for Bluegrass Cellular
27 Jul 2020
Calabrio helps the wireless carrier increase lower-cost Level 1 support
WestJet Customer Satisfaction Takes Off
27 Jul 2020
The small airline benefits from a bot built by Netomi for Facebook Messenger
When It Comes to Communications, Twilio Has Insurance Firm Covered
29 May 2020
Cover Financial is benefiting from Twilio's Flex cloud-based platform
Navy Federal Deploys Verint for COVID-19 Response
29 May 2020
The credit union turned to Verint's analytics to address changing business conditions
Gladly Is the Right Customer Service Fit for Andie
24 Apr 2020
The swimwear retailer is buoyed by Gladly's efficient self-service tools