Amazon Connect Boosts Customer Service for Traeger Grills
The outdoor cooking equipment manufacturer is on fire since implementing AWS contact center technology.
Alchemer Strengthens Amdocs’ VoC Program
Alchemer's enterprise feedback platform helps Amdocs drive actionable insights from customers.
AAA Northeast Provides Faster Service with Calabrio
Calabrio interaction analytics yields efficiency gains for local auto club.
Ada Helps Tile Find 291 Percent ROI
The device tracking app provider is saving money and time with a chatbot.
Tattle Puts Feedback on the Rib & Chop House Menu
Restaurant chain increases sales and customer satisfaction with Tattle customer insights.
Qualfon Keeps a Closer Eye on its Agents
Observe.AI is helping the outsourcer coach agents more effectively
University Answers Queries Quicker with ServiceNow
The University of South Carolina handles more requests in less time with ServiceNow's CSM
Evinced Helps Capital One Meet Accessibility Guidelines
The financial giant increases compliance across customer-facing digital properties
Rotary Spins Out a Marketing Win with Workbooks
The outdoor equipment dealer cuts time for marketing activities
Five9 Projects Get Simpler with FinancialForce
FinancialForce provides complete business visibility for the contact center provider
Fabriik Manages Growth with SAP
SAP's Customer Experience suite helps the financial services company handle rapid growth
Nuance Helps Cabify Manage Growing Customer Requests
The ride-sharing company picks up scale with a virtual assistant
ERC Collects Better Information with Interactions’ VCA
Virtual Collections Agent removes basic information-gathering calls from ERC agents
Speech Analytics Boosts Customer Service for Bluegrass Cellular
Calabrio helps the wireless carrier increase lower-cost Level 1 support
WestJet Customer Satisfaction Takes Off
The small airline benefits from a bot built by Netomi for Facebook Messenger
When It Comes to Communications, Twilio Has Insurance Firm Covered
Cover Financial is benefiting from Twilio's Flex cloud-based platform
Navy Federal Deploys Verint for COVID-19 Response
The credit union turned to Verint's analytics to address changing business conditions
Gladly Is the Right Customer Service Fit for Andie
The swimwear retailer is buoyed by Gladly's efficient self-service tools
Greyhound Rides High with SurveyMonkey
Survey tools lead the bus carrier to better responses to customer feedback
Verint Portal Connects San Francisco Citizens to Services
SF311 is able to speed residents to the information they need