• June 25, 2015

NewVoiceMedia Strengthens ContactWorld for Sales Solution

NewVoiceMedia, a provider of cloud technology, has introduced major new product features to its ContactWorld for Sales solution.

With the latest edition of ContactWorld for Sales, time-consuming processes are automated. Salesforce reports can be turned into dial lists that now automatically refresh to push the hottest leads to the top. ContactWorld's dialler now automatically changes the CLID (Calling Line Identification) displayed based on what is known about the customer.NewVoiceMedia has also introduced a voicemail feature to ContactWorld that enables callers to automatically leave messages and move on to the next prospect.

This announcement closely follows the launch of Motivate, NewVoiceMedia's gamification module.

NewVoiceMedia also announced its partnership with predictive analytics firm Fliptop in May, which enables sales organizations to score leads and opportunities within a company's pipeline based on more than 5,000 individual internal and external data points.

"We pride ourselves on the hard work and innovation it has taken to create our market-leading technology, which is delivered as a true cloud service over the Internet. Cloud computing and agile development methods are at the very core of our business ethos, and these major enhancements to ContactWorld for Sales reflect our relentless dedication to making our cloud capabilities best-in-class and enabling our customers to drive a more effective sales team," said Bethany Ayers, senior vice president of strategy at NewVoiceMedia, in a statement.

CRM Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues

Related Articles

NewVoiceMedia Releases ContactWorld Quickstart for SMBs

The vendor of cloud-based tools offers its contact center solution to beginning companies on the rise.

Buyer's Guide Companies Mentioned