• November 12, 2014

NewVoiceMedia Partners with idio for Personalized Customer Experiences

Cloud contact center vendor NewVoiceMedia has announced a partnership with content intelligence platform provider idio to help organizations maximize their data-driven insights for sales, marketing, and service professionals.

Through the partnership, sales reps will benefit from a seamlessly integrated single platform that combines the power of NewVoiceMedia, idio's personalized content marketing solution, and Salesforce.com, equipping them with insight, dynamic contact routing, and content recommendations tailored to every prospect.

The partnership will enhance NewVoiceMedia's true cloud contact center and omnichannel communications solutions, now adopted by more than 300 customers spanning 116 countries and six continents. NewVoiceMedia's ContactWorld technology maximizes the wealth of historical data the company holds on customers and prospects in Salesforce.com. Every interaction is automatically recorded in Salesforce, providing instant visibility on the complete customer journey.

"We're delighted to announce our partnership with idio, which will turn real-time marketing insight into sales and service intelligence. In a crowded marketplace, being able to engage your leads intelligently through relevant, personalized conversations is the critical differentiator," said Jonathan Gale, CEO of NewVoiceMedia, in a statement. "With NewVoiceMedia and idio, customers benefit from the power of content intelligence with a scalable on-demand contact center within a true cloud environment, enabling them to move leads from click, to call, to conversion."

"We are excited to be collaborating with NewVoiceMedia and helping shape the future of business communications. Marketers face huge challenges in capturing and maximizing real-time data across offline and online channels," Edward Barrow, CEO of idio, said in a statement. "This partnership turns idio's unique and predictive insight of customers and prospects into sales intelligence that can be used to improve contact center engagement and conversion."

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