Cloud contact center vendor NewVoiceMedia has integrated its ContactWorld solutions with Salesforce1 Mobile, enabling field sales and service agents to connect with customers and prospects worldwide from any location.
With this new tool, sales reps can dial contacts directly from the new Salesforce1 Mobile App, maximizing the wealth of historical data they hold on customers and prospects to create a richer dialling experience. Furthermore, all inbound and outbound calls are automatically logged in Salesforce, including access to call recordings, providing reps, administrators and supervisors with instant visibility on calls.
"Your sales team need to be where their customers and prospects are, and often this means being away from their desk. Our award-winning cloud customer contact platform now enables agents to work beyond the boundaries of the office while benefiting from complete visibility of all sales activity, as customer data is turned into meaningful insight, driving sales effectiveness," said Matt Tuson, executive vice president of sales at New Voice Media, in a statement.
NewVoiceMedia first launched the ContactWorld platform a year ago.