TOMTOM GPS Car Navigation System You could win a TOMTOM GPS just by registering and attending a destinationCRM web event. Congratulations to the winner for June, Pat Willard!

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).

			Operational Analytics: Why Monitoring and Managing Customer-Facing Metrics Is More Important Than Ever This Web seminar, led by David Hatch, Aberdeen Group's Vice President and Group Director of Technology Research, reveals the performance management capabilities that top performing companies are acquiring. In addition, Mr. Hatch will relate specific recommendations to attendees based on Best-in-Class performance uncovered in the research that is helping companies provide a better customer experience. Participants will also experience real-world scenarios of how these capabilities are being used today at several Fortune 500 companies and the results they are achieving. Sponsored by: Genesys Original Broadcast Date: Jun. 24, 2009
			CRM +: Using CRM to Automate and Innovate In this CRM Magazine webcast sponsored by Pivotal CRM, renowned CRM analyst Barton Goldenberg, President of ISM, will discuss this ground-breaking "CRM+" trend and its important implications. Barton will be joined by Scott Munro, VP CRM Product Management for CDC Software, who will discuss how the right CRM system can provide a platform for extended and ongoing automation and innovation. Sponsored by: CDC Software Original Broadcast Date: Jun. 17, 2009
			Empower your Sales force and turn ON your Enterprise with Mobile SFA Tune in to our panel of sales & technology experts and learn how today’s mobility solutions can turn your enterprise ON and deliver dramatic benefits at a reduced total-cost-of-ownership (TCO). Sponsored by: Motorola Original Broadcast Date: Jun. 10, 2009
			Better Customer Insight Equals Better Interactions Join Cincom Systems, QuestBack, and Tealeaf in a roundtable discussion, covering three different strategies to improve customer experiences. In this Webinar you will learn ways to know the voice of your customers, provide agents with immediate access to all relevant customer information, improve customer reporting and analytics, minimize escalations with more informed customer service, reduce customer disputes with indisputable online interaction records, cut costs and complexity of customer interactions, increase customer satisfaction, loyalty, and advocacy, and improve conversion rates and increase online sales, and gain deeper insight into your customer's online experience providing you the ability to proactively address web site issues and obstacles. Sponsored by: CRM magazine Original Broadcast Date: Jun. 03, 2009
			Retain Your Customers in a Down Economy: Driving Value into the Customer Interaction Join Prasanna Dhore, VP of Global Customer Intelligence at Hewlett Packard (HP), and Steve Ditto, VP of CRM Growth & Transformation at EDS, an HP company, in this lively session on Hewlett Packard's approach to this challenging question. Sponsored by: EDS Original Broadcast Date: May. 20, 2009
			How Proactive Notifications Will Redefine Your Customer Care Register now to join Elizabeth Herrell, Vice President, Principal Analyst with Forrester Research, and Jeff Foley, Senior Manager, Marketing with Nuance Communications, for a live Webcast on this top-of-mind topic in customer care. Regardless of where your company is on the proactive notification adoption curve, you can't afford to miss this complimentary Webcast that will help you determine the right long-term strategy for your business. Sponsored by: Nuance Communications Original Broadcast Date: Apr. 29, 2009
			Multichannel Customer Service. From Vision to ROI In this online seminar, Dr. Natalie Petouhoff and Don Muchow will discuss today's state of multichannel customer service, including findings of 2008 research studies by Forrester and eGain, what has worked and not worked, step-by-step approach for a successful multichannel service strategy and implementation, including tips and best practices to maximize ROI within and across channels, and success stories. Sponsored by: eGain Original Broadcast Date: Apr. 22, 2009
			Build it, they will come? Not always. 8 Steps That Make Self-Service Work. Join us as we discuss best practices from Oracle Self-Service customers and Mr. Rich Caballero, Vice President Service Products at Oracle Corporation. In less than one hour, you will learn 8 things that organizations can do to deliver a great online service experience and strategies to maximize every customer interaction and make self-service solutions more collaborative and competitive. Sponsored by: Oracle Original Broadcast Date: Apr. 08, 2009
			Roundtable: Great Support on a Tight Budget Join Astute Solutions, Cincom Systems, Lithium Technologies, and Tealeaf in a roundtable discussion, covering four different strategies to improve customer support. Sponsored by: CRM magazine Original Broadcast Date: Mar. 25, 2009
			Serving them right: maximizing the value of customers in a downturn and beyond Join Paul Greenberg and Steven Thurlow as they discuss how focusing on the customer experience while aligning investment decisions with quick payback, you can improve the performance of your business and keep the right kind of customer. Sponsored by: Sword Ciboodle Original Broadcast Date: Mar. 18, 2009
			Best Practices for Sales Compensation & Sales Performance Management Join us for this informative one-hour webcast to learn best practices to help you easily automate and manage the process of designing and managing complex sales compensation plans to impact and motivate sales behavior to increase profits. You'll learn how leading organizations have used on-demand as the most effective delivery method for sales compensation management. Sponsored by: Xactly Original Broadcast Date: Mar. 11, 2009
			What's new in Mobile CRM? Tune in to our panel of sales & technology experts and learn how mobility in CRM is changing and how your organization can benefit. This live interactive discussion includes Sheryl Kingstone, leading CRM industry analyst and Director of Enterprise Research at the Yankee Group, Mark Woollen, Oracle Vice President of CRM Products and John Reinke, Oracle Vice President of CRM On Demand Sales. Sponsored by: Oracle Original Broadcast Date: Mar. 04, 2009
			Popular CRM Strategies that Fight Economic Downturns Join us for a complimentary webinar that will explain what you need to know about proven CRM strategies that will work for you - even in the toughest of times. These are the "make it or break it" times for many in the CRM industry but we're offering you a lifeline. During this webinar, we'll give you a plan for success by focusing on two areas that critically need your attention. You'll get a fast handle on how to drive top-line revenue through cross-sell opportunities and customer retention programs. Sponsored by: Infor Original Broadcast Date: Feb. 25, 2009
			The Value of CRM: Building a Business Case to Achieve True ROI In this CRM Magazine webcast, sponsored by Pivotal CRM, renowned CRM analyst Barton Goldenberg, President of ISM, will delve into concepts and best practices you need to understand to build a compelling business case for CRM and plan a CRM strategy that will achieve rapid and ongoing return on your investment. Barton will be joined by Scott Munro, VP CRM Product Management for CDC Software, who will discuss how different CRM architectures, features, and attributes can impact the ROI companies realize from their systems. Sponsored by: CDC Software Original Broadcast Date: Feb. 18, 2009
			Sales 2.0: Improve Revenue Using Innovative and Proven Sales Practices In today's economy, if your traditional sales practices aren't working, or need to be improved, join Sally Duby, President of Phone Works, and Roque Versace, VP Sales EchoSign, as they reveal how Sales 2.0 can help your business align your sales resources with customer opportunities, and engage your customers with key technology and sales processes - all with minimal implementation cycles and small investments. Sponsored by: EchoSign Original Broadcast Date: Feb. 04, 2009
			Is It Time to Upgrade Your IVR? Key Considerations During a Down Economy Register now to join Elizabeth Herrell, Vice President, Principal Analyst with Forrester Research, and Tony Lorentzen, Vice President, Business Consulting Services with Nuance Communications, for a live Webcast that will explore key considerations and steps every enterprise should take into account when upgrading an end-of-life IVR. Whether you're in the midst of an IVR migration or just beginning to plan your upgrade strategy, this complimentary Webcast will help you maximize benefits to your callers and bottom line. Sponsored by: Nuance Communications Original Broadcast Date: Jan. 27, 2009
			Increase First Contact Resolution: The Key to Superior Support Join us for a live Webinar to hear Rob McDougall, President of Upstream Works and an expert on FCR, make a business case for improving FCR and share strategies for technical support centers that significantly reduce call volume, increase customer satisfaction and raise employee morale. You will also learn how successful companies leverage GoToAssist for remote support to dramatically increase FCR, reduce costs and improve customer satisfaction. Sponsored by: Citrix Online Original Broadcast Date: Jan. 21, 2009
			10 Reasons to Build an Online Community in 2009 In this webinar, you will learn how to drive customer loyalty and innovation, obtain deep insight into market drivers and customer attitudes, recruit and build customer communities and create deep profiles of key data, and precisely measure key business drivers. Sponsored by: Vovici Original Broadcast Date: Jan. 14, 2009
			How to Stay Competitive with Online Sales Training BizTechReports.com recently surveyed executives at high-growth companies on the subject of online training. Join us on December 17 to hear the results, which show a growing consensus that more frequent training is critical for an organization's success in dynamic environments. Sponsored by: Citrix Original Broadcast Date: Dec. 17, 2008
			Web 2.0? Sales 2.0? Social Networking? What is it and how can it help me sell? This event will feature Mr. Paul Greenberg, a leading CRM industry authority and best-selling author of CRM at the Speed of Light: Essential Customer Strategies for the 21st Century. Also joining are Mr. Steve Diamond, Senior Director, Oracle Corporation and Mr. David Bonnette, Group Vice President, CRM Sales at Oracle. Don't miss this opportunity to hear their views on how Web 2.0 technology can enable sales success. All attendees will receive a FREE copy of It's All About the Salesperson: Taking Advantage of Web 2.0, an Oracle white paper. Sponsored by: Oracle Original Broadcast Date: Dec. 10, 2008
			Contact Center 2009: Top Business Challenges and Trends to Watch In this Web seminar, noted industry analyst Donna Fluss, president of DMG Consulting, will discuss new technologies, applications and best practices that can minimize the impact of the economy on your contact center in 2009 - and enable you to score a hat-trick when it comes to improving productivity, delivering an outstanding customer experience and generating incremental revenue. Join DMG Consulting and Nuance in this complimentary event. Sponsored by: Nuance Communications Original Broadcast Date: Dec. 03, 2008
			CRM Strategy and Selection 2: Maximizing CRM Adoption and Productivity Gains In this CRM Magazine webcast, sponsored by Pivotal CRM and Microsoft, renowned CRM analyst Barton Goldenberg, President of ISM, will delve into concepts and best practices you need to understand to select a CRM system that will be embraced by users and help them achieve higher productivity - and real ROI for your firm. Barton will be joined by Scott Munro, VP CRM Product Management for CDC Software, who will discuss the challenge of designing a CRM solution to maximize user adoption and productivity, as well as highlight how leading companies are approaching these issues. Sponsored by: CDC Software Original Broadcast Date: Nov. 19, 2008
			Five Tips to Exceptional Service in Tough Economic Times Join us on November 5, 2008 as David Lowy, Talisma's best practices guru and Senior Director of Product Management, provides five tips for delivering exceptional customer service in today’s tough economic climate. His straight forward, easy to implement tips will give you exactly what you need to succeed. Sponsored by: Talisma Original Broadcast Date: Nov. 05, 2008
			Get Smart About On-Demand Voice Services Join us for a fresh look at your most important customer contact channel: the phone. Forrester Research will provide guidance on using voice technology to meet your customers' ever changing expectations. Tellme will share its thinking on how to develop a true picture of the economic returns from deploying and maintaining an IVR solution. Sponsored by: Tellme Original Broadcast Date: Oct. 29, 2008
			10 Minutes to Closing a Deal Walter Rogers, CEO, Baker Communications, will review the dramatic results that an automated contract signature management application has delivered to Baker Communications. In addition, Roque Versace, VP Sales, EchoSign, will review how a contract signature service can help your organizations sell faster, sell more and sell smarter. Sponsored by: EchoSign Original Broadcast Date: Oct. 22, 2008
			Take the Blindfolds off Customer Care In this Web seminar, we'll reveal how customer care executives are "taking their blindfolds off" and managing more effectively through real-time operational visibility. We'll show how historical reports providing statistical averages offer limited value, while real-time visibility into intra-day issues such as agent occupancy result in dramatic cost savings and improved service. Sponsored by: Genesys Original Broadcast Date: Oct. 15, 2008
			Leapfrog Your Competition in Customer Service How can you leapfrog your competition in customer service, establish differentiation and grow your market leadership? What are the rule-changing innovations in technology, process and people, many used by industry-leading companies, that you can leverage to get there? Join CRM magazine for this event sponsored by eGain, featuring Forrester Research, to find out. Sponsored by: eGain Original Broadcast Date: Oct. 08, 2008
			Achieving Business Value Through Multi-Channel Customer Service In this webcast, we will discuss the nature of true multi-channel service to explore the business drivers behind multi-channel service, the components of true multi-channel service, how true multi-channel service positively impacts ROI, and examples of how multi-channel solutions have improved customer loyalty and business efficiency. Sponsored by: KANA Software, Inc. Original Broadcast Date: Oct. 01, 2008
			Innovate Beyond Direct Mail: Top Companies Generate Better Customer Responses With Personalized Automated Communications In this webinar, hear how two companies transformed their communication strategies and get the latest research by Forrester Analyst, Bruce Temkin. Temkin's 8 steps for maintaining customer experience momentum reveals the importance of innovating now—more than ever. Sponsored by: Varolii Original Broadcast Date: Sep. 23, 2008
			CRM Strategy and Selection: Today's Key Issues In this CRM Magazine webcast, renowned CRM analyst Barton Goldenberg, President of ISM, will bring you up to speed on the top trends and considerations in CRM selection and strategy. He will be joined for a panel discussion on these issues with David Cahn, VP of Product Strategy for CDC Software, and Microsoft Senior Technology Evangelist Kashif Alam. Don't miss this excellent opportunity to get the straight story on what you need to know to make the right CRM choices today - direct from the experts. Sponsored by: CDC Software Original Broadcast Date: Sep. 17, 2008
			Find the Big Pay-off in Customer Service using CRM Join us as we talk with well-known CRM industry analyst, Sheryl Kingstone of Yankee Group, about common mistakes companies are making in their struggle to improve their customer service through technology. Sheryl will be joined by Michael Tarbet, Vice President, Americas, for Consona CRM, to further explore building a holistic customer experience through empowerment of your customer service teams using knowledge management and total customer management principles. Sponsored by: Consona CRM Original Broadcast Date: Sep. 10, 2008
			Sales Productivity 2.0: Increase Field Selling Time Join SAVO and destinationCRM for a look at how top organizations, including IBM, American Express, and ADP, are improving productivity, increasing field selling time, and driving higher quality performance from every rep. Learn how you can leverage the same best practices, process improvements, and Web 2.0 technologies that these companies use. Sponsored by: The SAVO Group Original Broadcast Date: Aug. 27, 2008
			Lead Alchemy - Turn Marketing Leads into Sales Gold Join executives from Phone Works and LucidEra to learn how to turn your marketing leads into sales gold with on-demand business analytics for Salesforce.com. Sponsored by: LucidEra Original Broadcast Date: Aug. 13, 2008
			Delivering High Speed Customer Service — Optimizing customer service interactions with automation and speech applications Learn the value from using speech to optimize your customer interactions to drive higher business performance, increase automation rates and improve your customer satisfaction. This webinar explore will explore using speech application, customer surveys and caller analysis to understand the voice of the customer and delivering a rewarding customer experience. Sponsored by: West Corporation Original Broadcast Date: Aug. 06, 2008
			Interaction Analysis: Utilizing Customer Interactions as a Strategic Asset Join Autonomy etalk on July 30th to discover how you can take advantage of the latest state-of-the-art technologies and solutions for the contact center. This event will provide an overview of the functionalities, benefits and business value of speech analytics. Sponsored by: Autonomy etalk Original Broadcast Date: Jul. 30, 2008
			Leveraging Customer Interactions to Enhance Data-Driven Business Decisions with NICE Interaction Analytics This webinar, delivered by NICE a leading provider of call center optimization solutions, will highlight how you can leverage NICE's Interaction Analytics to meet your business objectives. Topics to be discussed include the solution's multi-dimensional analytics as well as customer case studies. Sponsored by: NICE Systems, Inc. Original Broadcast Date: Jul. 23, 2008
			The Power of Personalization - Using Personalized Speech Self-Service to Thrive and Compete Contact centers, despite being the front-end of many organizations, will face the pinch as enterprises will need to reduce costs fast, yet maintain high standards - all while trying to generate revenue. How an organization manages and maintains its customer relationships is more important than ever before. The key to survival is the ability to position all contact channels to drive efficiencies, improve customer relationships and grow revenues. This webinar examines the role of personalized speech self-service in helping you thrive and compete in this environment. Sponsored by: Convergys Corporation Original Broadcast Date: Jul. 09, 2008

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).