Apple iPod Nano You could win an Apple iPod Nano just by registering and attending a destinationCRM.com web event. Congratulations to the winner for October, Peter Gonzalez!

			Coming December 03, 2008 Contact Center 2009: Top Business Challenges and Trends to Watch In this Web seminar, noted industry analyst Donna Fluss, president of DMG Consulting, will discuss new technologies, applications and best practices that can minimize the impact of the economy on your contact center in 2009 - and enable you to score a hat-trick when it comes to improving productivity, delivering an outstanding customer experience and generating incremental revenue. Join DMG Consulting and Nuance in this complimentary event. Sponsored by: Nuance Communications This is a FREE E-Broadcast event! Register Today! or Click Here for more information.
			Coming December 10, 2008 Web 2.0? Sales 2.0? Social Networking? What is it and how can it help me sell? This event will feature Mr. Paul Greenberg, a leading CRM industry authority and best-selling author of CRM at the Speed of Light: Essential Customer Strategies for the 21st Century. Also joining are Mr. Steve Diamond, Senior Director, Oracle Corporation and Mr. David Bonnette, Group Vice President, CRM Sales at Oracle. Don't miss this opportunity to hear their views on how Web 2.0 technology can enable sales success. All attendees will receive a FREE copy of It's All About the Salesperson: Taking Advantage of Web 2.0, an Oracle white paper. Sponsored by: Oracle This is a FREE E-Broadcast event! Register Today! or Click Here for more information.
			Coming December 17, 2008 How to Stay Competitive with Online Sales Training BizTechReports.com recently surveyed executives at high-growth companies on the subject of online training. Join us on December 17 to hear the results, which show a growing consensus that more frequent training is critical for an organization's success in dynamic environments. Sponsored by: Citrix This is a FREE E-Broadcast event! Register Today! or Click Here for more information.

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).

			CRM Strategy and Selection 2: Maximizing CRM Adoption and Productivity Gains In this CRM Magazine webcast, sponsored by Pivotal CRM and Microsoft, renowned CRM analyst Barton Goldenberg, President of ISM, will delve into concepts and best practices you need to understand to select a CRM system that will be embraced by users and help them achieve higher productivity - and real ROI for your firm. Barton will be joined by Scott Munro, VP CRM Product Management for CDC Software, who will discuss the challenge of designing a CRM solution to maximize user adoption and productivity, as well as highlight how leading companies are approaching these issues. Sponsored by: CDC Software Original Broadcast Date: Nov. 19, 2008
			Five Tips to Exceptional Service in Tough Economic Times Join us on November 5, 2008 as David Lowy, Talisma's best practices guru and Senior Director of Product Management, provides five tips for delivering exceptional customer service in today’s tough economic climate. His straight forward, easy to implement tips will give you exactly what you need to succeed. Sponsored by: Talisma Original Broadcast Date: Nov. 05, 2008
			Get Smart About On-Demand Voice Services Join us for a fresh look at your most important customer contact channel: the phone. Forrester Research will provide guidance on using voice technology to meet your customers' ever changing expectations. Tellme will share its thinking on how to develop a true picture of the economic returns from deploying and maintaining an IVR solution. Sponsored by: Tellme Original Broadcast Date: Oct. 29, 2008
			10 Minutes to Closing a Deal Walter Rogers, CEO, Baker Communications, will review the dramatic results that an automated contract signature management application has delivered to Baker Communications. In addition, Roque Versace, VP Sales, EchoSign, will review how a contract signature service can help your organizations sell faster, sell more and sell smarter. Sponsored by: EchoSign Original Broadcast Date: Oct. 22, 2008
			Take the Blindfolds off Customer Care In this Web seminar, we'll reveal how customer care executives are "taking their blindfolds off" and managing more effectively through real-time operational visibility. We'll show how historical reports providing statistical averages offer limited value, while real-time visibility into intra-day issues such as agent occupancy result in dramatic cost savings and improved service. Sponsored by: Genesys Original Broadcast Date: Oct. 15, 2008
			Leapfrog Your Competition in Customer Service How can you leapfrog your competition in customer service, establish differentiation and grow your market leadership? What are the rule-changing innovations in technology, process and people, many used by industry-leading companies, that you can leverage to get there? Join CRM magazine for this event sponsored by eGain, featuring Forrester Research, to find out. Sponsored by: eGain Original Broadcast Date: Oct. 08, 2008
			Achieving Business Value Through Multi-Channel Customer Service In this webcast, we will discuss the nature of true multi-channel service to explore the business drivers behind multi-channel service, the components of true multi-channel service, how true multi-channel service positively impacts ROI, and examples of how multi-channel solutions have improved customer loyalty and business efficiency. Sponsored by: KANA Software, Inc. Original Broadcast Date: Oct. 01, 2008
			Innovate Beyond Direct Mail: Top Companies Generate Better Customer Responses With Personalized Automated Communications In this webinar, hear how two companies transformed their communication strategies and get the latest research by Forrester Analyst, Bruce Temkin. Temkin's 8 steps for maintaining customer experience momentum reveals the importance of innovating now—more than ever. Sponsored by: Varolii Original Broadcast Date: Sep. 23, 2008
			CRM Strategy and Selection: Today's Key Issues In this CRM Magazine webcast, renowned CRM analyst Barton Goldenberg, President of ISM, will bring you up to speed on the top trends and considerations in CRM selection and strategy. He will be joined for a panel discussion on these issues with David Cahn, VP of Product Strategy for CDC Software, and Microsoft Senior Technology Evangelist Kashif Alam. Don't miss this excellent opportunity to get the straight story on what you need to know to make the right CRM choices today - direct from the experts. Sponsored by: CDC Software Original Broadcast Date: Sep. 17, 2008
			Find the Big Pay-off in Customer Service using CRM Join us as we talk with well-known CRM industry analyst, Sheryl Kingstone of Yankee Group, about common mistakes companies are making in their struggle to improve their customer service through technology. Sheryl will be joined by Michael Tarbet, Vice President, Americas, for Consona CRM, to further explore building a holistic customer experience through empowerment of your customer service teams using knowledge management and total customer management principles. Sponsored by: Consona CRM Original Broadcast Date: Sep. 10, 2008
			Sales Productivity 2.0: Increase Field Selling Time Join SAVO and destinationCRM for a look at how top organizations, including IBM, American Express, and ADP, are improving productivity, increasing field selling time, and driving higher quality performance from every rep. Learn how you can leverage the same best practices, process improvements, and Web 2.0 technologies that these companies use. Sponsored by: The SAVO Group Original Broadcast Date: Aug. 27, 2008
			Lead Alchemy - Turn Marketing Leads into Sales Gold Join executives from Phone Works and LucidEra to learn how to turn your marketing leads into sales gold with on-demand business analytics for Salesforce.com. Sponsored by: LucidEra Original Broadcast Date: Aug. 13, 2008
			Delivering High Speed Customer Service — Optimizing customer service interactions with automation and speech applications Learn the value from using speech to optimize your customer interactions to drive higher business performance, increase automation rates and improve your customer satisfaction. This webinar explore will explore using speech application, customer surveys and caller analysis to understand the voice of the customer and delivering a rewarding customer experience. Sponsored by: West Corporation Original Broadcast Date: Aug. 06, 2008
			Interaction Analysis: Utilizing Customer Interactions as a Strategic Asset Join Autonomy etalk on July 30th to discover how you can take advantage of the latest state-of-the-art technologies and solutions for the contact center. This event will provide an overview of the functionalities, benefits and business value of speech analytics. Sponsored by: Autonomy etalk Original Broadcast Date: Jul. 30, 2008
			Leveraging Customer Interactions to Enhance Data-Driven Business Decisions with NICE Interaction Analytics This webinar, delivered by NICE a leading provider of call center optimization solutions, will highlight how you can leverage NICE's Interaction Analytics to meet your business objectives. Topics to be discussed include the solution's multi-dimensional analytics as well as customer case studies. Sponsored by: NICE Systems, Inc. Original Broadcast Date: Jul. 23, 2008
			The Power of Personalization - Using Personalized Speech Self-Service to Thrive and Compete Contact centers, despite being the front-end of many organizations, will face the pinch as enterprises will need to reduce costs fast, yet maintain high standards - all while trying to generate revenue. How an organization manages and maintains its customer relationships is more important than ever before. The key to survival is the ability to position all contact channels to drive efficiencies, improve customer relationships and grow revenues. This webinar examines the role of personalized speech self-service in helping you thrive and compete in this environment. Sponsored by: Convergys Corporation Original Broadcast Date: Jul. 09, 2008
			Open the Door to 'intelligent' Customer Service Join Genesys and Belgacom in a complimentary Web seminar to hear how Belgacom, a leading provider of telecommunications services, improved their overall customer experience with an integrated self-service solution. Sponsored by: Genesys Original Broadcast Date: Jun. 18, 2008
			Optimize Your Service Desk Environment with Integrated Remote Support Join us for an interactive Webinar to hear how John Ragsdale, VP of Research at the SSPA share industry research on how tightly integrating remote support technology into support processes streamlines agent productivity, increases customer satisfaction, and drives faster return on investment for remote support tools. Sponsored by: Citrix Original Broadcast Date: Jun. 04, 2008
			Next Generation Campaign Management: Beyond outbound marketing This webinar provides new insight into the benefits of integrating inbound customer campaigns with outbound campaigns and the importance of engaging with customers when they choose to engage with the organization. Sponsored by: Portrait Software Original Broadcast Date: May. 28, 2008
			Getting It Right the First Time, Six Best Practices That Lead to Higher Rates of First Call Resolution In this thought-leading, one-hour webcast we'll look at the main challenges and factors that work against getting it right the first time. We'll also show you six best practices that can help you overcome these obstacles without sacrificing agent productivity. We'll show examples of how KANA customers are using Knowledge Management to deliver just the right answer, at just the right time. Sponsored by: KANA Software, Inc. Original Broadcast Date: May. 21, 2008
			The Science of Selling - Maximizing Sales Success with On-Demand Analytics Featuring Mark Zawacki, Managing Partner & Founder, Milestone Group and Ken Rudin, CEO and Co-Founder, LucidEra. Join us for this interactive webinar and get more out of your CRM and ERP application investments with business visibility on demand. Sponsored by: LucidEra Original Broadcast Date: May. 14, 2008
			Harness the Collective Genius of Your Top Performers: Integrating Microsoft CRM Online with SAVO Sales Enablement 2.0 to Clone Your Sales "Gurus" On May 7th, join SAVO and Microsoft for an industry-changing announcement! At last, a CRM platform that actually delivers as much value to the front-line seller as it does to executive management.  During this webcast, executives from SAVO and Microsoft will unveil a groundbreaking strategy for maximizing the impact of every customer interaction. Sponsored by: The SAVO Group Original Broadcast Date: May. 07, 2008
			Top 5 Ways to make it easy for your customers to do business with you Denis Pombriant, Managing Principal, Beagle Research Group introduces how to make it easier to do business with your company by using contract signature management. In addition, Jason Lemkin, CEO, EchoSign and Christy Cooper, Sr. Dir Sales and Marketing, Preferred Offices will discuss how the automatic signing, tracking, and filing of contracts can drastically improve your sales process, deliver visibility into the contract signature process, and make contract administration a systematic process. Sponsored by: EchoSign Original Broadcast Date: Apr. 30, 2008
			State of Customer Service in North America 2008 Industry assessment and roadmap to excellence in single-channel, multichannel, and multiagent customer service To learn more about the findings and best practices for customer service excellence, join CRM magazine, Forrester and eGain on April 23, 2008. Register now to reserve a seat! Sponsored by: eGain Communications Corporation Original Broadcast Date: Apr. 23, 2008
			The Business Case for On-Demand Analytics for Salesforce.com Join us for this live webcast! Jeff Kaplan, Managing Director of THINKstrategies will discuss the growing importance of generating and leveraging actionable information, and why on-demand business analytics is crucial to maximizing the value you're getting from Salesforce.com. In this interactive webinar we'll discuss where transactional applications stops and where the value of business analytics takes over, so you always get actionable information and answers on demand - not just static reports. Sponsored by: LucidEra Original Broadcast Date: Apr. 16, 2008
			What's Next for CRM? Attend, What's Next for CRM and learn the 5 key questions all prospective CRM buyers should ask when evaluating how technology can increase their organization's sales effectiveness. Get the answers you need to ensure the technology you choose will in fact drive individual performance, which in turn delivers the measurable results your organization is looking for. Sponsored by: Oracle Corporation Original Broadcast Date: Apr. 09, 2008
			Listen to Your Customers! Applying Feedback Management for Superior Service Join this web event to learn how Enterprise Feedback Management (EFM) fits with your service and support strategy, the latest trends around customer analytics and feedback, and how you can prepare by tapping into the new transformation services from eVergance. Sponsored by: eVergance Original Broadcast Date: Apr. 02, 2008
			How to Use Online Sales Demos to Generate Interested Prospects Attend this Webinar to learn why sales professionals are turning to online technology to make the sale, how and when online demos are being used in the sales process, and the benefits of delivering instant, one-click sales demos online. Sponsored by: Citrix Online Original Broadcast Date: Mar. 26, 2008
			Uncovering the Secrets to Great Customer Service - How Do the Best Companies Achieve Award-Winning Status? In this thought-leading, one-hour webcast we’ll explore the means and best practices by which leading service providers have begun to design and master the service experience for maximum customer satisfaction and loyalty. We’ll show some of the metrics that these great organizations have achieved in customer service. Sponsored by: KANA Original Broadcast Date: Mar. 19, 2008
			Beyond the Boundaries of Traditional CRM - Microsoft Dynamics CRM is your Platform for Relationship Management Success In this webcast you will learn concrete ways how Microsoft Dynamics CRM can help you and your organization attain a 360-degree view of customers, achieve reliable user adoption, accelerate project delivery and returns, and adapt quickly to business change. Sponsored by: Microsoft Dynamics CRM Original Broadcast Date: Mar. 05, 2008
			Take Control of the Customer Experience: Leveraging the power of Multi-Channel Customer Interaction Data Join this web event to learn how to use your customer interaction data to improve the customer experience. Convergys, a global leader in relationship management, will show you that adding a data-driven approach to analysis of the customer experience is critical to an effective relationship management strategy. Sponsored by: Convergys Original Broadcast Date: Feb. 27, 2008
			How to Accelerate Sales Performance with On-Demand Business Analytics - A Case Study with Aruba Networks Join us for this live web conference! Hear real-world examples of how high-growth companies of all sizes are getting more out of their CRM investment, accelerating sales performance, and getting the insights they need to improve sales effectiveness and maximize revenue growth. Sponsored by: LucidEra Original Broadcast Date: Feb. 20, 2008
			Discover Hidden Customer Insights and Drive Growth In this one-hour event, speakers will describe how you can use predictive analytics-embedded within CRM technologies-to maximize the customer experience and generate significant growth. You'll discover why predictive analytics has become a competitive imperative, how predictive analytics enhances the capabilities of your CRM infrastructure, how other organizations use predictive analytics to improve customer service, marketing capabilities, and increase revenue, and how Microsoft and SPSS are collaborating to bring the power of predictive analytics to easy-to-use CRM tools. Sponsored by: SPSS Inc. Original Broadcast Date: Feb. 13, 2008
			Transforming Customer Service into a Strategic Business Asset In this webcast, you will learn about innovative solutions from Microsoft to help your organization transform your customer service operations into a strategic asset. Discover how the new Microsoft Dynamics CRM 4.0 can help you easily track and resolve customer issues using a robust customer service platform, including knowledge management and service scheduling, resolve customer issues consistently and productively with workflow enabled in Windows Workflow Foundation, and much more. Sponsored by: Microsoft Dynamics CRM Original Broadcast Date: Feb. 06, 2008
			2008 Customer Service Trends and Five Tips for a Winning Strategy Join this web event to learn what "mega trends" are in store for 2008, and how you can prepare by tapping into the know-how and strategic services from eVergance. Hear from noted industry watcher and eVergance CMO Allen Bonde, as he lays out his predictions for CRM in 2008, and steps you through five key tips for harnessing the full potential of your technology investments and delighting your customers. Allen will also be joined by eVergance Chief KM Strategist John Chmaj, who will provide valuable insights into the evolving role of knowledge management in service and support. Sponsored by: eVergance Original Broadcast Date: Jan. 30, 2008
			Developing a high-performance sales team with Microsoft Dynamics CRM 4.0 Your Choice Begins Today. In this webcast, you'll learn firsthand how the new Microsoft Dynamics CRM 4.0 can help make an immediate productivity improvement in your sales team. Sponsored by: Microsoft Dynamics CRM Original Broadcast Date: Jan. 09, 2008
			When is Contact Management Software Not Enough? Hear from two customers, DSC Consulting and Administaff, on why they made the move to on demand CRM and the real world benefits they’re achieving. Moderating this event will be, David Myron, Editorial Director CRM magazine. Also joining is, Steve Diamond, Senior Director of CRM On Demand Product Marketing at Oracle Corporation. Sponsored by: Oracle Corp Original Broadcast Date: Dec. 12, 2007
			The Back-End of Front-End Commerce: Satisfying The New Spoiled Consumer Join this webcast to find out what today's "spoiled consumer" wants in their shopping experience—and what you can do about it. You will learn how to help customers determine which product meets their requirements, maximize marketing opportunities by leveraging customer history, ensure consistent customer experience across all channels, synchronize product shipment with service and delivery orders, reduce incorrect or illegible orders by as much as 33%, implement an agility layer that reaches across existing IT assets, cut staff time needed to synchronize and visually aggregate operations, and see order problems and correct them before complaints pour in. Sponsored by: Sterling Commerce Original Broadcast Date: Nov. 28, 2007

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).