Ultra Flip Video Camera You could win a Ultra Flip Video Camera just by registering and attending a destinationCRM web event. Congratulations to the winner for February, Jennifer Winkelvoss!

			Coming March 18, 2010 Leveraging Social Media as a Support Channel Social media is fast-tracking to becoming important channels for customer support. In fact, recent data suggests that 36 percent of companies already embrace Twitter as a method for starting conversations with customers. Sponsored by: Citrix Online This is a FREE E-Broadcast event! Register Today! or Click Here for more information.
			Coming March 24, 2010 Drive Customer Service Efficiency Join Parature, Jacada, and Contact Solutions as they reveal case study examples of how organizations are cutting costs and improving customer experiences across multiple channels. Join us and take advantage of the opportunity to ask your questions directly to this forward thinking group of industry experts. Sponsored by: CRM magazine Roundtable This is a FREE E-Broadcast event! Register Today! or Click Here for more information.

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).

			Is CRM Really Helping Anyone? Analyst vs. The Real World. On February 17th at 2:00 p.m. ET, 11:00 a.m. PT, we invite you to join Rebecca Wettemann, Nucleus Research leading analyst, and a panel of industry experts from Avanade as they discuss emerging and converging technology trends and the possibility of creating a CRM system that sales people actually like. Sponsored by: Avanade Original Broadcast Date: Feb. 17, 2010
			2010 Customer Relationships - Emerging Smarter, Building Stronger The world changed in 2009. How will you evolve in 2010 to meet the expectations of the new customer? Join Lior Arussy - President, Strativity Group - author, visionary, consultant and creative catalyst for the upcoming Customer Executive Forum (Scottsdale, April 19-20), in this open-invitation, pre-event webinar. Sponsored by: Strativity Group and Genesys Original Broadcast Date: Feb. 03, 2010
			Self-Service Web Applications For Customer Care In this Webinar, Information Builders shows how to provide customers with a complete understanding of their accounts, orders, status, and options. Unlike monolithic CRM applications, customer-facing information applications can cross functional boundaries and make it easy for customers to help themselves - and even give data-savvy customers the ability to do deeper analysis than they ever thought possible. The result is greater customer satisfaction through demonstrably better customer service. Sponsored by: Information Builders Original Broadcast Date: Jan. 27, 2010
			Work Smarter with Customer Analytics and Business Intelligence Join Birst, Convergys and Portrait Software in this interactive and educational roundtable discussion. The practical tips from this round table include the following: reducing marketing costs with better segmentation, getting a better understanding of what customers view as crucial to their interactions with your company, and achieving better satisfaction and loyalty from your customers. Sponsored by: CRM magazine Roundtable Original Broadcast Date: Jan. 20, 2010
			Transforming Digital Channels - The Next Frontier for CRM Leadership Join this webinar to learn what new era leaders are doing to create new digital strategies that address three core levers for differentiation in the new digital arena: cost and complexity reduction, strategic service delivery and innovative market making. Rich with case examples, participants will receive ideas and understanding allowing them to move boldly forward. Sponsored by: IBM Original Broadcast Date: Dec. 16, 2009
			Drive Increased Sales Productivity This live, interactive discussion will feature Kevin Raybon, General Manager, Sales Operations at NEC Unified Solutions, Paul Vinogradov, Vice President at The Alexander Group, and Erica Ruliffson, Group VP at Oracle Corporation. Don't miss this opportunity to hear their tips and techniques on how to do more with less and achieve better results. Sponsored by: Oracle Original Broadcast Date: Dec. 09, 2009
			Keys for CRM Success in 2010: From Vision to Value Join CDC Software Senior Vice President Jason Rushforth and featured guest Forrester Research VP and Principal Analyst William Band as they explore key research and considerations of import to companies planning a CRM project in 2010. Sponsored by: CDC Software Original Broadcast Date: Dec. 02, 2009
			Making Social Media Work – Taking a long view on customer communities and social software in the enterprise. In this web event you will learn how to choose the right social channel for the job (e.g., forums vs. blogging vs. Twitter), monitor discussions, profile experts, reward contributors and share insights, create a sustainable social business strategy with the right governance and metrics, and pick a social business platform that can easily integrate with existing processes and applications. Sponsored by: OutStart Original Broadcast Date: Nov. 18, 2009
			Are You Delivering the Right Messages to Your Customers? Join this webinar and you will discover what many senior marketers are not doing - despite the tough economy, three obstacles confronting all senior marketers, one thing you can easily do today to get started, and award winning lessons learned from a marketing leader at Bell Canada. Sponsored by: Infor Original Broadcast Date: Nov. 11, 2009
			Mobilizing Pharma Sales - Doing It Right Join us for an informative Webcast with our panel of mobility experts and learn best practices for mobile sales deployments. Hear how successful organizations are using intuitive and indispensable mobile CRM apps to ensure high user adoption. Learn what works and what doesn’t work in mobile deployments. Discover how powerful capabilities such as electronic document delivery, signature capture, multi-media capabilities and sample tracking can improve sales performance. Understand why "mobility in the cloud" means fewer hardware, servers and less costly infrastructure and resources to maintain - and delivers a more secure, reliable and high-performance mobile environment. Sponsored by: AT&T and Antenna Software Original Broadcast Date: Nov. 04, 2009
			Empower Field Sales Teams with Mobile CRM: BEST PRACTICES FROM DIRECTV In our "always-on," instant-gratification society, location can no longer be used as an excuse for lack of responsiveness. Savvy companies, such as DIRECTV, are addressing this pressure by providing mobile workers with access to data from back-end systems and mobile CRM solutions from industry leaders. Join us as we discuss best practices from DIRECTV and give an overview of best-of-breed solutions from Oracle, AT&T and Antenna Software. Sponsored by: Oracle, AT&T, Antenna and DIRECTV Original Broadcast Date: Oct. 27, 2009
			Take Salesforce.com to New Levels Join Attivio, Birst, and Informatica for this interactive discussion to learn about some on-demand solutions that can improve sales pipeline and performance management, enhance customer loyalty, uncover new opportunities, and provide unified access to customer information and opinions from all relevant sources. Plus, learn how the right on-demand integration strategy can dramatically improve application adoption and success. Sponsored by: CRM magazine Roundtable Original Broadcast Date: Oct. 21, 2009
			Mobile Customer Service: Megatrends and Next Practices With the increasing adoption of web-enabled mobile devices, the idea of "anywhere, always-on" service is quickly becoming a requirement in today's world. Consumers can research and buy products right from their phones, so it is no surprise that they would also want customer service the same way. What are the megatrends and next practices in mobile customer service? Join CRM magazine and eGain in this webinar to find out. And register now to reserve your seat! Sponsored by: eGain Original Broadcast Date: Oct. 14, 2009
			Knowledge Is Power: Leveraging Surveys to Improve Customer Retention In a harshly competitive environment with rising consumer expectations, customer satisfaction surveys are an essential tool for listening to customers and developing strategies for improvement. Successful surveys maximize the retention of current clients and help the enterprise effectively position themselves among prospective ones. How do corporations implement surveys to ensure that satisfied customers become steadfast, loyal ones, thus increasing revenue? Sponsored by: Citrix Online Original Broadcast Date: Oct. 08, 2009
			Unlock the Power of Customer Information: Turning customer data into intelligence to improve business performance Join Hoover's and Infinity Info Systems in a roundtable discussion, covering how companies can identify and act on key information in their CRM system to accelerate sales and improve business performance - without spending countless hours on research and analytics. Sponsored by: Hoovers and Infinity Info Systems Original Broadcast Date: Sep. 30, 2009
			Driving an Exceptional Customer Experience Through the Phone Channel Register now to join featured speaker Bruce Temkin, Vice President, Principal Analyst with Forrester Research, Inc., and Jeff Foley, Senior Manager, Marketing with Nuance for a live Webcast on this timely topic. Regardless of your company's current position on the customer experience curve, you can't afford to miss this complimentary Webcast that will help you determine the what, how and why of how to drive improvement in this area. Sponsored by: Nuance Communications Original Broadcast Date: Sep. 23, 2009
			Have We Crossed the Chasm to Social CRM? Attend this executive panel discussion moderated by Geoffrey Moore, best selling author of Crossing the Chasm and renowned thought leader on the effective exploitation of disruptive technologies, as he explores the impact of Social CRM with executives from HP, Eloqua, and OpSource. Sponsored by: Helpstream Original Broadcast Date: Sep. 15, 2009
			The Next Generation of Contact Center Business Applications Join this webinar to learn how you can improve your First Call Resolution rate (FCR), optimize your Average Handle Time (AHT), increase customer satisfaction and reduce churn, and use Interaction Analytics insights to optimize agent performance management and align it with your business goals. Sponsored by: NICE Original Broadcast Date: Jul. 22, 2009
			Operational Analytics: Why Monitoring and Managing Customer-Facing Metrics Is More Important Than Ever This Web seminar, led by David Hatch, Aberdeen Group's Vice President and Group Director of Technology Research, reveals the performance management capabilities that top performing companies are acquiring. In addition, Mr. Hatch will relate specific recommendations to attendees based on Best-in-Class performance uncovered in the research that is helping companies provide a better customer experience. Participants will also experience real-world scenarios of how these capabilities are being used today at several Fortune 500 companies and the results they are achieving. Sponsored by: Genesys Original Broadcast Date: Jun. 24, 2009
			CRM +: Using CRM to Automate and Innovate In this CRM Magazine webcast sponsored by Pivotal CRM, renowned CRM analyst Barton Goldenberg, President of ISM, will discuss this ground-breaking "CRM+" trend and its important implications. Barton will be joined by Scott Munro, VP CRM Product Management for CDC Software, who will discuss how the right CRM system can provide a platform for extended and ongoing automation and innovation. Sponsored by: CDC Software Original Broadcast Date: Jun. 17, 2009
			Empower your Sales force and turn ON your Enterprise with Mobile SFA Tune in to our panel of sales & technology experts and learn how today’s mobility solutions can turn your enterprise ON and deliver dramatic benefits at a reduced total-cost-of-ownership (TCO). Sponsored by: Motorola Original Broadcast Date: Jun. 10, 2009
			Better Customer Insight Equals Better Interactions Join Cincom Systems, QuestBack, and Tealeaf in a roundtable discussion, covering three different strategies to improve customer experiences. In this Webinar you will learn ways to know the voice of your customers, provide agents with immediate access to all relevant customer information, improve customer reporting and analytics, minimize escalations with more informed customer service, reduce customer disputes with indisputable online interaction records, cut costs and complexity of customer interactions, increase customer satisfaction, loyalty, and advocacy, and improve conversion rates and increase online sales, and gain deeper insight into your customer's online experience providing you the ability to proactively address web site issues and obstacles. Sponsored by: CRM magazine Original Broadcast Date: Jun. 03, 2009
			Retain Your Customers in a Down Economy: Driving Value into the Customer Interaction Join Prasanna Dhore, VP of Global Customer Intelligence at Hewlett Packard (HP), and Steve Ditto, VP of CRM Growth & Transformation at EDS, an HP company, in this lively session on Hewlett Packard's approach to this challenging question. Sponsored by: EDS Original Broadcast Date: May. 20, 2009
			How Proactive Notifications Will Redefine Your Customer Care Register now to join Elizabeth Herrell, Vice President, Principal Analyst with Forrester Research, and Jeff Foley, Senior Manager, Marketing with Nuance Communications, for a live Webcast on this top-of-mind topic in customer care. Regardless of where your company is on the proactive notification adoption curve, you can't afford to miss this complimentary Webcast that will help you determine the right long-term strategy for your business. Sponsored by: Nuance Communications Original Broadcast Date: Apr. 29, 2009
			Multichannel Customer Service. From Vision to ROI In this online seminar, Dr. Natalie Petouhoff and Don Muchow will discuss today's state of multichannel customer service, including findings of 2008 research studies by Forrester and eGain, what has worked and not worked, step-by-step approach for a successful multichannel service strategy and implementation, including tips and best practices to maximize ROI within and across channels, and success stories. Sponsored by: eGain Original Broadcast Date: Apr. 22, 2009
			Build it, they will come? Not always. 8 Steps That Make Self-Service Work. Join us as we discuss best practices from Oracle Self-Service customers and Mr. Rich Caballero, Vice President Service Products at Oracle Corporation. In less than one hour, you will learn 8 things that organizations can do to deliver a great online service experience and strategies to maximize every customer interaction and make self-service solutions more collaborative and competitive. Sponsored by: Oracle Original Broadcast Date: Apr. 08, 2009
			Roundtable: Great Support on a Tight Budget Join Astute Solutions, Cincom Systems, Lithium Technologies, and Tealeaf in a roundtable discussion, covering four different strategies to improve customer support. Sponsored by: CRM magazine Original Broadcast Date: Mar. 25, 2009
			Serving them right: maximizing the value of customers in a downturn and beyond Join Paul Greenberg and Steven Thurlow as they discuss how focusing on the customer experience while aligning investment decisions with quick payback, you can improve the performance of your business and keep the right kind of customer. Sponsored by: Sword Ciboodle Original Broadcast Date: Mar. 18, 2009

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).