AI is no longer the experiment. The question now is what actually works for the business. As organizations move beyond the initial wave of generative AI, many are shifting from AI that assist to agentic capabilities that act. In this session, we will share how leading brands are operationalizing AI across their CX ecosystems today — embedding intelligence into existing workflows, introducing autonomous capabilities where it adds value, and evolving toward a hybrid workforce where AI and humans work together. Drawing on real customer examples, we will focus on practical approaches that move AI from promise to execution.
Key takeaways:
- How to embed AI into existing CX workflows across quality, performance, and workforce management
- How to manage AI agents and human teams together as a unified hybrid workforce
- Real-life examples of agentic and AI-powered solutions that leading brands are successfully using today
Register Now to attend the webinar Beyond the Hype: Operationalizing AI for Real CX Business Outcomes.
Join us live, on Wednesday, May 13, 11 AM PT / 2 PM ET.
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MODERATOR |
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Jennifer Wilson
Director, Product Marketing, CX
NiCE |
Dana Shalev
Senior Director, Product Marketing
NiCE |
Bob Fernekees
Publisher
CRM magazine |
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