destinationCRM 2008: A roundup of our reporting during this year's conference.
Daily News,
Posted 21 Aug 2008
Good service helps make you recession-proof.
Viewpoints,
Posted 21 Aug 2008
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
Daily News,
Posted 20 Aug 2008
The analytics and statistical analysis powerhouse acquires an on-demand price optimization vendor -- and builds a new practice around it.
Daily News,
Posted 07 Aug 2008
A three-phase approach to reaching social media maturity.
Reality Check,
Posted 01 Aug 2008
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
Daily News,
Posted 02 Jul 2008
Better landing pages increase adoption of relevant weather-alert services.
REAL ROI,
Posted 01 Jul 2008
The voice user interface problem has long been the sticking point in automated support systems. Why can't designers design a system worth talking about?
Magazine Features,
Posted 01 Jul 2008
A change in your brand's tagline may end up damaging the brand itself.
Insight,
Posted 01 Jul 2008
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
Daily News,
Posted 26 Jun 2008
International Cruise & Excursions sails into workforce management with Aspect Software.
Magazine Features,
Posted 01 Apr 2008
REAL ROI,
Posted 01 Mar 2008
Other industries could stand to learn a few things as e-commerce continues to deliver outstanding customer satisfaction.
Daily News,
Posted 21 Feb 2008
A new study shows how much influence mobile-phone advertisements have on consumers.
Daily News,
Posted 11 Oct 2007
Carriers announce the latest attempt to provide broadband Internet access to airline passengers.
Insight,
Posted 01 Oct 2007
The industry's performance experiences a skid, thanks to weaker ratings in baggage handling, on-time arrivals, and involuntary denied boardings; overall, overall, Hawaiian Airlines did the best.
Daily News,
Posted 02 Apr 2007
Seven critical questions to ask.
Viewpoints,
Posted 01 Mar 2007
In September the U.S. Census Bureau predicted that at some time during October, the U.S. population would hit 300 million. (Readers can monitor the Bureau's population clock at www.popclock.com.) Minutes after the prediction was announced...
Magazine Features,
Posted 01 Nov 2006
The top five reasons.
Viewpoints,
Posted 01 Nov 2006
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