| Articles: Travel/Hospitality |
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In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
Daily News,
Posted 15 Jan 2010
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Daily News,
Posted 04 Jan 2010
Be prepared to act on customer feedback.
Viewpoints,
Posted 15 Dec 2009
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
Daily News,
Posted 04 Dec 2009
Analysts say the partnership between Nexidia and Merced Systems will make agent incentives more objective.
Daily News,
Posted 03 Dec 2009
RightNow Summit '09: A closing keynote address examines the strategies Disney utilizes to deliver on its brand promise.
Daily News,
Posted 03 Nov 2009
Only social media can put the customer back into CRM.
Connect,
Posted 01 Nov 2009
RightNow Summit '09: In his opening keynote address, founder and CEO Greg Gianforte outlined the company's plan to rid world of bad experiences.
Daily News,
Posted 30 Oct 2009
SpatialKey's on-demand solution boasts a geographic information system (GIS) that's both low cost and caters to the business user.
Daily News,
Posted 28 Oct 2009
Mediabistro.com's UGCX '09: A Forrester Research analyst outlines the impact of social media on business.
Daily News,
Posted 22 Oct 2009
DMA '09: Members of past generations didn't age — they simply died. Baby Boomers, on the other hand, are defying that fate -- and if they're demanding more from life, why aren't marketers giving them what they want?
Daily News,
Posted 20 Oct 2009
Given the powerful effects of some viral-marketing efforts, even those previously immune are seeing possibilities of epidemic proportions.
Magazine Features,
Posted 01 Oct 2009
If your goal is to launch a viral campaign simply to increase your brand awareness, you're flirting with danger.
Front Office,
Posted 01 Oct 2009
Gartner CRM Summit '09, Day 3: Connecting with customers relies on the power of influence.
Daily News,
Posted 17 Sep 2009
Gartner CRM Summit '09, Day 2: Analyst Gene Alvarez emphasizes the strategic importance of expanding e-commerce with the power of Web 2.0 technologies.
Daily News,
Posted 17 Sep 2009
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
Daily News,
Posted 02 Sep 2009
Your local street-food vendor can teach your company a thing or two.
Customer Centricity,
Posted 01 Sep 2009
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
Insight,
Posted 01 Sep 2009
CRM Evolution '09 — Day 3: CRM thought leader Denis Pombriant traces the origins of customer experience, and suggests it should not be our sole focus.
Daily News,
Posted 29 Aug 2009
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Companies: Travel/Hospitality
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