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Articles: Travel/Hospitality
ResorTime Speaks Directly to ‘Owners' with ContactWorld for Service
FCS Connect now supports cloud deployments for access to systems from anywhere.
Joint hospitality customers to benefit from a comprehensive business intelligence solution leveraging MicroStrategy 10.
Investment firm buys the customer engagement platform provider for restaurants.
Marqii is a local mobile business platform for restaurants and bars to communicate daily specials to consumers nearby.
inBar provides on-premises marketing with first-party location data through beacon technologies at restaurants, bars, and other entertainment venues.
Bridg Enhanced CRM for Restaurants combines point-of-sale, email, loyalty, and online ordering data into a unified view.
Geofilters help multilocation retailers to engage and grow their Millennial and mobile customer bases.
TripFlock is streamlining the complex process of drafting, publishing, sharing, and monitoring social content.
Loop Text & Mobile Customer Engagement will enable restaurant patrons to provide instant feedback.
Global hotel chains are experimenting with customer support via text messaging. (Featured on SmartCustomerService.com.)
With BlurtBox, restaurateurs can address customer service issues and avoid negative online reviews.
Paytronix Campaign Center helps measure and improve loyalty campaign performance.
How can you drive customer engagement? Take a page from Marriott's playbook and recognize that human capital may be your best resource. (Featured on SmartCustomerService.com.)
ZDirect Response Center lets hotels field and respond to guest feedback through a single platform.
Reevoo and Feedback Ferret partnership allow travel companies to capture and act on customer feedback.
'[Being] different is better than [being] better.'
Context relevancy transforms interactions into experience.
The 'online GPS' can eliminate site confusion and facilitate interactions.
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