| Articles: Travel/Hospitality |
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Forrester Customer Experience Forum '09: A Day Two keynote stressed that the pinnacle of online capabilities yet awaits.
Daily News,
Posted 24 Jun 2009
Forrester Customer Experience Forum '09: Opening keynote stresses the importance of possessing heart, brains, and courage in the pursuit of experience-based differentiation.
Daily News,
Posted 23 Jun 2009
How social marketing can spotlight your organization's inner person.
Viewpoints,
Posted 19 Jun 2009
Latest report from Forrester's "Designing for Gen Y Series" examines one of four approaches for engaging with Gen Y on the Web.
Daily News,
Posted 19 Jun 2009
Ten ways to make sure employees are spreading the right message through social media.
Viewpoints,
Posted 17 Jun 2009
Helpstream adds deeper integration and a bolstered best practices community with its latest release.
Daily News,
Posted 13 Jun 2009
Research by Strativity Group shows that higher investments in customer experience result in lower attrition and higher referral and customer satisfaction rates. Cutting back is not an option. "The race is on," says Lior Arussy, president of Strativity Group.
Daily News,
Posted 13 Jun 2009
Internet Week '09: Students are connecting and learning on the Web -- and institutions that fail to stay relevant are sure to flunk out.
Daily News,
Posted 10 Jun 2009
Your customers are increasingly connected — to you, to your competition, to each other — but you're not supposed to be the center of every network.
Magazine Features,
Posted 01 Jun 2009
Quality time — and high-quality engagement — on Twitter helps CruiseDeals.com extend its brand and develop leads.
REAL ROI,
Posted 01 Jun 2009
The social Web is about to evolve — again. Are you ready to evolve, too?
The Tipping Point,
Posted 01 Jun 2009
An alphabetical glossary of what you need to know about social media.
Magazine Features,
Posted 01 Jun 2009
I don't care to belong to any social network that will accept me as a member.
Pint of View,
Posted 01 Jun 2009
New research finds that companies failing to actively monitor the channel for user-generated content risk falling behind.
Daily News,
Posted 01 Jun 2009
Where 2.0 '09: As geolocation expands beyond mere mapping technology, location data can provide sociological insight -- but it also represents a significant risk to privacy.
Daily News,
Posted 22 May 2009
The launch of Performance Manager aims to automate computer maintenance and reduce the number of calls to the service desk.
Daily News,
Posted 22 May 2009
International AAAI Conference on Weblogs and Social Media '09: Using the digital to explain the analog.
Daily News,
Posted 20 May 2009
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
Daily News,
Posted 20 May 2009
Movie Web site and ticket retailer implements analytics to aid with internal reporting.
Secret of My Success,
Posted 01 May 2009
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Companies: Travel/Hospitality
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