General Motors drives loyalty across its brands with a customer experience initiative. A Q&A with David Mingle, global director of customer experience strategy and enterprise experiences at General Motors
Magazine Features,
Posted 31 Jul 2017
The Panasonic OneConnect platform lets companies send targeted messages to drivers through in-car infotainment systems.
CRM Across the Wire,
Posted 05 Jan 2016
New partnerships with InsideSales.com, FieldOne, DocuSign, Thunderhead, and Ford round out the day's announcements.
CRM Featured Articles,
Posted 18 Mar 2015
The marketing company's numbers were not too good to be true.
Case Studies,
Posted 01 Jan 2015
Two vertically focused providers supply companies with improved CRM tools.
CRM Featured Articles,
Posted 31 Dec 2014
American Customer Satisfaction Index sees one of its biggest drops in 20 years.
Insight,
Posted 01 Nov 2014
Unfortunately, bad customer service stories are more common than we'd like to think.
Front Office,
Posted 01 Oct 2014
How to close the gap between two pillars of business success
Insight,
Posted 01 Sep 2014
The management platform builds strong results across the workforce of a diverse architectural and engineering group.
Case Studies,
Posted 01 Jun 2014
Aptean will continue to offer industry-specific solutions for its different vertical markets.
CRM Featured Articles,
Posted 21 May 2014
Sharing essential information is key to meeting customer demands.
Viewpoints,
Posted 25 Apr 2014
Salesforce's new industries strategy will focus on delivering solutions for key verticals.
CRM Featured Articles,
Posted 04 Apr 2014
SimpleFeed's predictive publishing capabilities deliver a 53 percent lift in engagement
Case Studies,
Posted 01 Feb 2014
Lessons learned from Superstorm Sandy.
Magazine Features,
Posted 01 Jan 2014
The two companies also entered into a strategic agreement to integrate their solutions for mutual customers.
CRM Across the Wire,
Posted 11 Dec 2013
Experience is where the rubber hits the road.
Pint of View,
Posted 01 Dec 2013
Emotional engagements are the key to cementing long-term customer relationships.
Insight,
Posted 01 Nov 2013
The new partnership will bring Social Insights to the cloud-based Microsoft Dynamics CRM Online service.
CRM Featured Articles,
Posted 21 Oct 2013
Taking action on big data findings requires collaboration, top-down support.
CRM Featured Articles,
Posted 15 Oct 2013
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