General Motors drives loyalty across its brands with a customer experience initiative. A Q&A with David Mingle, global director of customer experience strategy and enterprise experiences at General Motors
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The Panasonic OneConnect platform lets companies send targeted messages to drivers through in-car infotainment systems.
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New partnerships with InsideSales.com, FieldOne, DocuSign, Thunderhead, and Ford round out the day's announcements.
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The marketing company's numbers were not too good to be true.
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Two vertically focused providers supply companies with improved CRM tools.
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American Customer Satisfaction Index sees one of its biggest drops in 20 years.
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Unfortunately, bad customer service stories are more common than we'd like to think.
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How to close the gap between two pillars of business success
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The management platform builds strong results across the workforce of a diverse architectural and engineering group.
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Aptean will continue to offer industry-specific solutions for its different vertical markets.
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Sharing essential information is key to meeting customer demands.
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Salesforce's new industries strategy will focus on delivering solutions for key verticals.
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SimpleFeed's predictive publishing capabilities deliver a 53 percent lift in engagement
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Lessons learned from Superstorm Sandy.
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The two companies also entered into a strategic agreement to integrate their solutions for mutual customers.
CRM Across the Wire,
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Experience is where the rubber hits the road.
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Emotional engagements are the key to cementing long-term customer relationships.
Insight,
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The new partnership will bring Social Insights to the cloud-based Microsoft Dynamics CRM Online service.
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Taking action on big data findings requires collaboration, top-down support.
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