Articles: Manufacturing/Automotive
General Motors drives loyalty across its brands with a customer experience initiative. A Q&A with David Mingle, global director of customer experience strategy and enterprise experiences at General Motors
The Panasonic OneConnect platform lets companies send targeted messages to drivers through in-car infotainment systems.
New partnerships with InsideSales.com, FieldOne, DocuSign, Thunderhead, and Ford round out the day's announcements.
The marketing company's numbers were not too good to be true.
Two vertically focused providers supply companies with improved CRM tools.
American Customer Satisfaction Index sees one of its biggest drops in 20 years.
Unfortunately, bad customer service stories are more common than we'd like to think.
How to close the gap between two pillars of business success
The management platform builds strong results across the workforce of a diverse architectural and engineering group.
Aptean will continue to offer industry-specific solutions for its different vertical markets.
Sharing essential information is key to meeting customer demands.
Salesforce's new industries strategy will focus on delivering solutions for key verticals.
SimpleFeed's predictive publishing capabilities deliver a 53 percent lift in engagement
Lessons learned from Superstorm Sandy.
The two companies also entered into a strategic agreement to integrate their solutions for mutual customers.
Experience is where the rubber hits the road.
Emotional engagements are the key to cementing long-term customer relationships.
The new partnership will bring Social Insights to the cloud-based Microsoft Dynamics CRM Online service.
Taking action on big data findings requires collaboration, top-down support.
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Companies: Manufacturing/Automotive
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