CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
June 23, 2021
For the Customer-Brand Relationship, Consent Is King
Clearly communicating the value customers can get in exchange for their data can get them to start trusting your data practices again.
The Five Ps of Sales Success
Sales leaders will need to emphasize purpose, precision, personalization, productivity, and profitability, Forrester advises.
CRM Across the Wire
Progress Updates Sitefinity Insight
Progress has added digital marketing capabilities in its latest Sitefinity Insight release.
Grammarly Adds Communications Features
Grammarly now offers snippets, brand tones, multiple style guides, and analytics.
Expert.ai Releases Hybrid Natural Language Platform
Expert.ai's platform helps companies in designing, developing, testing, deploying, and monitoring scalable natural language solutions.
Phonexa Rolls Products into One Suite
Phonexa introduced a product suite for calls, leads, clicks, email and SMS marketing.
Sitel to Acquire Sykes for $2.2 Billion
The combined contact center outsourcing company will employ 155,000 people in 39 countries, serving more than 600 clients in more than 50 languages. (Featured on SmartCustomerService.com.)
Qualtrics Partners with Genesys
The alliance between Genesys and Qualtrics gives companies a comprehensive view of the customer service experience, based on sentiment and service history. (Featured on SmartCustomerService.com.)