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May 26, 2021
Supreme Court Rules on the Future of Outbound Dialing
The latest Supreme Court ruling is a necessary, but only a first step in reforming the Telephone Consumer Protection Act. (Featured on SmartCustomerService.com.)
Americans Lack Digital Privacy Knowledge
Most people do not fully read privacy agreements, a study finds.
CRM Across the Wire
Reputation Debuts Reputation Score Portal
Reputation Score Portal uses structured and unstructured data to provide a comprehensive view of customer sentiment.
LinkedIn Adds Event Capabilities to LinkedIn Marketing
LinkedIn is adding event advertising, streaming, and analytics capabilities to its marketing product portfolio.
Chorus.ai Launches Momentum to Transform Relationship Visibility Inside CRM
Chorus.ai's Momentum solution unlocks insights to help revenue leaders identify and mitigate deal risks.
SalesLoft Integrates with 6sense
SalesLoft and 6sense integration helps sellers identify and engage active buyers.
Dynamic Yield and Leaf Announce Integration
The integration between Leaf and Dynamic Yield brings together in-store and online personalization.
Invoca Acquires DialogTech
Invoca expands its call tracking and analytics capabilities with its DialogTech acquisition. (Featured on SpeechTechMag.com.)
Ada Integrates with Oracle and Intercom
Ada Glass APIs bring Ada contact center functionality to leading customer experience platforms.