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May 12, 2021
Advanced Automation Is Key to Proactive Customer Service
Companies need to invest in automation that helps them anticipate customers' needs, solve problems quickly, and match relevant offers in real time. (Featured on SmartCustomerService.com.)
Marketers Need to Consider Post-Pandemic Behaviors
Some consumers will be ready for face-to-face contact, but other consumer behaviors that developed during the pandemic will endure.
CRM Across the Wire
Invoca Launches Invoca for Sales
Invoca for Sales provides contact center sales teams with complete call handling and customer journey visibility.
TCN Launches TCN Operator
TCN Operator's features include omnichannel communications, business intelligence, reporting and analytics, data management and compliance, and workforce engagement.
Five9 Partners with Neustar to Support STIR/SHAKEN
Five9 will implement STIR/SHAKEN call authentication through Neustar's Certified Caller.
Outreach Introduces Outreach Kaia, Outreach Insights, and Outreach Success Plans
Outreach used its Unleast conference to unveil three sales engagement products.
Truthify Receives Patent for Emotion-Optimized Advertising
Truthify's Emotion-Optimized Journeys tailors messages to consumers in real time based on their emotional response to video ads.
SoGoSurvey Adds Salesforce Integration in 26.0 Release
With SoGoSurvey 26.0, companies can share data between Salesforce and the SoGoSurvey platform.
NICE Launches InterACT Recording Solution
NICE InterACT is an AI-powered contact center recording solution on a microservices-based cloud architecture. (Featured on SmartCustomerService.com.)