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April 28, 2021


6 Steps for Recruiting Top Sales Talent

Pandemic-related shifts mean that every member of a strong sales team must be adaptable enough to pivot their strategies and processes and engaged enough to learn new skills and technologies.


Third-Party Messaging Offers Customer Service Opportunities

Businesses can meet consumers where they are by adding messaging apps to their channel mix.

CRM Across the Wire

Alida Launches Spring 2021 Product Release

The Alida CXM & Insights Platform has been enhanced to collect and act on customer feedback in near real-time.

CallTrackingMetrics Launches Agent App for iOS

CallTrackingMetrics' Agent App provides mobile call center functionality.

Affinity Launches Affinity Analytics

Affintiy Analytics provides customizable, real-time reports on deal flow, networking, and crucial business processes.

Talkdesk Deepens Partnership with Microsoft

Talkdesk has integrated its CX Cloud with Microsoft Dynamics 365.

Amplitude Unveils Digital Optimization System

Amplitude's Digital Optimization System helps companies manage, measure, and optimize their digital products.

Sendbird Launches Flutter and Open-Source SDKs for Building Chat Apps

Flutter SDK for Sendbird Chat enables cross-platform development of chat with a single codebase; Open-source UIKit lets developers build customizable in-app chat.