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April 21, 2021


Digital-First Customer Service Solutions See a Short Shelf Life Amid Acquisitions

As technology vendors jockey for market position, it's more important for customer service technology to be unified. (Featured on


Required Reading: Augmented Intelligence Is the New AI

Collaboration between humans and machines is the way of the future.

CRM Across the Wire

AirSlate Integrates with Microsoft SharePoint

AirSlate users can now launch workflow automations that sync data within SharePoint.

BriefCam Updates Video Analytics Platform

BriefCam v6.0 includes multisite video aggregation and performance improvements.

Magic Offers Dedicated Sales and Marketing Assistants

Magic's provides Dedicated Assistants in as little as 48 hours.

Avaya and RingCentral Add to Avaya Cloud Office

Salesforce integration is among the latest additions to Avaya Cloud Office.

Sourcepoint Updates Dialogue to Accommodate Apple's IFDA Changes

Sourcepoint's updated Dialogue messaging suite will help publishers optimize user opt-in on iOS 14.5.

Customer Success Platforms Market to Reach $2.5 Billion by 2025

Research firm MarketsandMarkets projects 20.4 percent compounded annual growth for customer success platforms through 2025.

Data Axle Partners with PUBLITECH

Data Axle's partnership with PUBLITECH enables business listing distribution across local search directories, navigation applications, and virtual assistants.