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April 14, 2021
CRM Featured Articles
Microsoft Acquires Nuance in $19.7 Billion Deal
Microsoft will incorporate Nuance's technology in its cloud products for health care. (Featured on SpeechTechMag.com.)
Contentful Speakers Elevate the Importance of Digital Content
As the world has gone digital, speakers at Contentful's Blueprints virtual event touted the value of content while maintaining a human connection.
CX Won't Help You Grow; It's Time to Think Bigger
Companies need to pivot from a customer experience to a Business of Experience mindset. (Featured on SmartCustomerService.com.)
CRM’s Digital Executives Take a Front Seat Post-Pandemic
It's all hands on deck as successful companies shift to a digital C suite.
CRM Across the Wire
Cyara Launches Call Explorer
Cyara Call Explorer is an automated platform for building and executing IVR test scripts. (Featured on SpeechTechMag.com.)
Clickatell Launches Chat Flow
Clickatell Chat Flow is a chat commerce workflow builder to help companies interact with consumers on chat apps.
Qualtrics Introduces XMOS, the Operating System for Experience Management
Qualtrics XMOS includes three services that empower organizations to understand customers' and employees' needs and adjust experiences in real time.
SurveyMonkey Launches Brand Tracker and Industry Tracker
SurveyMonkey Brand Tracker and SurveyMonkey Industry Tracker enable a more flexible approach to market research.
Pegasystems Launches Process AI
Pega Process AI uses artificial intelligence to triage incoming customer requests.
Ambition Launches Metrics Snapshots
Ambition's Metric Snapshots help sales leaders personalize coaching.
Indicative Launches Journeys
Indicative Journeys is a customer mapping feature for product analysis within data warehouses.