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April 14, 2021

CRM Featured Articles

Microsoft Acquires Nuance in $19.7 Billion Deal

Microsoft will incorporate Nuance's technology in its cloud products for health care. (Featured on

Contentful Speakers Elevate the Importance of Digital Content

As the world has gone digital, speakers at Contentful's Blueprints virtual event touted the value of content while maintaining a human connection.


CX Won't Help You Grow; It's Time to Think Bigger

Companies need to pivot from a customer experience to a Business of Experience mindset. (Featured on

Customer Experience

CRM’s Digital Executives Take a Front Seat Post-Pandemic

It's all hands on deck as successful companies shift to a digital C suite.

CRM Across the Wire

Cyara Launches Call Explorer

Cyara Call Explorer is an automated platform for building and executing IVR test scripts. (Featured on

Clickatell Launches Chat Flow

Clickatell Chat Flow is a chat commerce workflow builder to help companies interact with consumers on chat apps.

Qualtrics Introduces XMOS, the Operating System for Experience Management

Qualtrics XMOS includes three services that empower organizations to understand customers' and employees' needs and adjust experiences in real time.

SurveyMonkey Launches Brand Tracker and Industry Tracker

SurveyMonkey Brand Tracker and SurveyMonkey Industry Tracker enable a more flexible approach to market research.

Pegasystems Launches Process AI

Pega Process AI uses artificial intelligence to triage incoming customer requests.

Ambition Launches Metrics Snapshots

Ambition's Metric Snapshots help sales leaders personalize coaching.

Indicative Launches Journeys

Indicative Journeys is a customer mapping feature for product analysis within data warehouses.