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April 12, 2021
CRM Featured Articles
Software Advice Sees Clicks and Bricks Paving the Way in 2021
New research finds that a third of small businesses are moving a physical store online.
Nucleus Highlights Increased Automation as CRM's Biggest Change
Nucleus Research's 2021 CRM Value Matrix highlights increased flexibility and customer-centric ideals.
Using Smart Solutions to Create Low-Effort, High-Value Tech Support
The five technologies companies should be using to improve support interactions for both customers and agents. (Featured on SmartCustomerService.com.)
Small Biz Buzz
Subscription Models Equaled Strong CRM in Our Pandemic Year
Tighter bonds with customers helped subscription-based businesses weather the storm.
CRM Across the Wire
Gainsight Launches Horizon Analytics
Gainsight's new Horizon Analytics helps companies unify and leverage customer data.
Folloze and 6sense Partner
The Folloze-6sense partnership harnesses intent and predictive data with personalized experiences and sales orchestration.
Twitter Integrates Nielsen's Cross-Media Planning and Measurement Suite
Twitter's expanded relationship with Nielsen helps it plan and execute video advertising strategies.
LivePerson and Tech Mahindra Partner
LivePerson and Tech Mahindra together are helping companies scale conversational experiences for marketing, sales, and service.
LiveRamp Partners with Google Cloud to Enable Identity in the Cloud
LiveRamp and Google Cloud are combining identity with the cloud to unlock advanced customer intelligence, privacy, and security controls
Contact Center Software Market to Reach $75.5 billion by 2026
MarketsandMarkets expects the worldwide contact center software market to expand at a CAGR of almost 21 percent over the next five years. (Featured on SmartCustomerService.com.)