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April 12, 2021

CRM Featured Articles

Software Advice Sees Clicks and Bricks Paving the Way in 2021

New research finds that a third of small businesses are moving a physical store online.

Nucleus Highlights Increased Automation as CRM's Biggest Change

Nucleus Research's 2021 CRM Value Matrix highlights increased flexibility and customer-centric ideals.


Using Smart Solutions to Create Low-Effort, High-Value Tech Support

The five technologies companies should be using to improve support interactions for both customers and agents. (Featured on

Small Biz Buzz

Subscription Models Equaled Strong CRM in Our Pandemic Year

Tighter bonds with customers helped subscription-based businesses weather the storm.

CRM Across the Wire

Gainsight Launches Horizon Analytics

Gainsight's new Horizon Analytics helps companies unify and leverage customer data.

Folloze and 6sense Partner

The Folloze-6sense partnership harnesses intent and predictive data with personalized experiences and sales orchestration.

Twitter Integrates Nielsen's Cross-Media Planning and Measurement Suite

Twitter's expanded relationship with Nielsen helps it plan and execute video advertising strategies.

LivePerson and Tech Mahindra Partner

LivePerson and Tech Mahindra together are helping companies scale conversational experiences for marketing, sales, and service.

LiveRamp Partners with Google Cloud to Enable Identity in the Cloud

LiveRamp and Google Cloud are combining identity with the cloud to unlock advanced customer intelligence, privacy, and security controls

Contact Center Software Market to Reach $75.5 billion by 2026

MarketsandMarkets expects the worldwide contact center software market to expand at a CAGR of almost 21 percent over the next five years. (Featured on