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March 17, 2021
Conversational Mobile Messaging Can Personalize Engagement—and Build Brand Equity
Brands need to interact with diverse customers across many platforms and make those interactions more personable and efficient, not to mention superior to those of their competitors—and conversational messaging is the latest frontier to maximize that engagement.
Five Long-Term Business Lessons the Pandemic Taught Us
Here's what companies must address to thrive amid uncertainty.
Voice of the Customer
Four Lessons for Designing Exceptional Customer Journeys
Journeys that are just okay won't lead to more buzz and more business.
CRM Across the Wire
Cloudinary Launches Media Optimizer
Cloudinary's Media Optimizer automates high-performing image and video delivery for each user, device, browser, and connection speed.
eDesk Adds AI to Its E-Commerce Customer Service Platform
eDesk's is adding new artificial intelligence and data-driven insights to its platform.
Semafone Adds to Intelligence+
Semafone has added real-time analytics and improved functionality to its Intelligence+ contact center platform.
SalesLoft Launches Deal Engagement Score
SalesLoft's Deal Engagement Score uses artificial intelligence to predict the likelihood of deals closing.
Anyword Introduces Marketing Language Platform
Anyword's technology uses artificial intelligence and natural language processing to predict marketing text performance prior to campaign launch.
8x8 Launches 8x8 Contact Center for Microsoft Teams
8x8 Contact Center for Microsoft Teams allows organizations to integrate customer engagement and telephony capabilities with Microsoft Teams. (Featured on SmartCustomerService.com.)
CoreDial Integrates with Microsoft Teams
CoreDial is bringing its CoreNexa calling functions to Microsoft Teams.