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March 15, 2021


Speech Recognition Technology Adoption Doesn't Have to Be Complex

How to implement automated speech recognition technology quickly and effectively in your contact center. (Featured on

Why Your Organization Needs an Agile CMS

Agile content management systems are essential for driving timely, seamless customer experiences across channels, as they give marketing practitioners and IT personnel a common set of tools and a shared experience.

Front Office

As Clouds Rise, Companies Need to Explore Their Options

For many businesses, cloud deployments are more cost-efficient and enable greater flexibility, reliability, agility, and security.

CRM Across the Wire

HypeAuditor Launches Competitor Grid

HypeAuditor's Competitor Grid analyzes competitors' influencer marketing campaigns.

ServiceNow Launches Quebec Release of the Now Platform

ServiceNow's Quebec release offers extended support for customer messaging platforms.

Natterbox Launches Insight to Analyze Call Recordings

Natterbox Insight automatically surfaces training opportunities for sales and service supervisors.

MuleSoft Launches MuleSoft Composer

MuleSoft Composer helps businesses unlock data and automate integrations.

Kitewheel Launches Journey as a Service for the Mid-Market

Kitewheel Journey as a Service brings customer journey management to mid-market companies.

Zappix Partners with Lifesize on Visual IVR Solutions

Zappix has integrated its visual IVR technology with Lifesize's CxEngage contact center software. (Featured on

NICE inContact Adds AI in Spring 2021 Release of CXone

The spring 2021 release of NICE inContact CXone features real-time agent guidance, no-code self-service bots, and journey optimization. (Featured on