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March 15, 2021
Speech Recognition Technology Adoption Doesn't Have to Be Complex
How to implement automated speech recognition technology quickly and effectively in your contact center. (Featured on SpeechTechMag.com.)
Why Your Organization Needs an Agile CMS
Agile content management systems are essential for driving timely, seamless customer experiences across channels, as they give marketing practitioners and IT personnel a common set of tools and a shared experience.
As Clouds Rise, Companies Need to Explore Their Options
For many businesses, cloud deployments are more cost-efficient and enable greater flexibility, reliability, agility, and security.
CRM Across the Wire
HypeAuditor Launches Competitor Grid
HypeAuditor's Competitor Grid analyzes competitors' influencer marketing campaigns.
ServiceNow Launches Quebec Release of the Now Platform
ServiceNow's Quebec release offers extended support for customer messaging platforms.
Natterbox Launches Insight to Analyze Call Recordings
Natterbox Insight automatically surfaces training opportunities for sales and service supervisors.
MuleSoft Launches MuleSoft Composer
MuleSoft Composer helps businesses unlock data and automate integrations.
Kitewheel Launches Journey as a Service for the Mid-Market
Kitewheel Journey as a Service brings customer journey management to mid-market companies.
Zappix Partners with Lifesize on Visual IVR Solutions
Zappix has integrated its visual IVR technology with Lifesize's CxEngage contact center software. (Featured on SmartCustomerService.com.)
NICE inContact Adds AI in Spring 2021 Release of CXone
The spring 2021 release of NICE inContact CXone features real-time agent guidance, no-code self-service bots, and journey optimization. (Featured on SmartCustomerService.com.)