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March 01, 2021

CRM Featured Articles

Forrester Identifies Five Factors to Supercharge CX Enablement 

Companies need to foster employee creativity and collaboration to improve customer experience delivery, Forrester asserts in a new report.


Digital Transformation in Times of Crisis

Businesses today must accelerate their digital transformations if they plan to survive. (Featured on

Case Studies

Ford Recognizes Essential Workers with Lacek

FordPass Rewards drive loyalty among COVID frontline employees and first responders

Five9 Projects Get Simpler with FinancialForce

FinancialForce provides complete business visibility for the contact center provider

CRM Across the Wire

Actian Launches Customer 360 Solution on Its Avalanche Analytics Service

Actian Customer 360 delivers real-time, actionable intelligence across enterprise data silos.

Access Softek Adds AI-Enabled Agent Advisor to Live Chat

Access Softek's Agent Advisor surfaces responses to customer chat inquiries. (Featured on

Bluefin and IVR Technology Group Partner for Phone Payments

The partnership provides secure phone payments directly through Bluefin's PayConex gateway. (Featured on

LivePerson Launches AI Annotator

LivePerson AI Annotator lets agents optimize bots and upskill into AI roles. (Featured on

RingCentral Brings In-App Calling to Salesforce

RingCentral integrations lets sales agents make, transfer, and control phone calls directly from Salesforce.

Podium Launches Campaigns for SMS Marketing

Podium Campaigns allows local businesses to create and share text campaigns directly from the Podium platform.

Searchspring Launches Geographic Merchandising

Searchspring Geographic Merchandising will allow retailers to personalize offers based on customers' locations.