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March 01, 2021
CRM Featured Articles
Forrester Identifies Five Factors to Supercharge CX Enablement
Companies need to foster employee creativity and collaboration to improve customer experience delivery, Forrester asserts in a new report.
Digital Transformation in Times of Crisis
Businesses today must accelerate their digital transformations if they plan to survive. (Featured on SmartCustomerService.com.)
Ford Recognizes Essential Workers with Lacek
FordPass Rewards drive loyalty among COVID frontline employees and first responders
Five9 Projects Get Simpler with FinancialForce
FinancialForce provides complete business visibility for the contact center provider
CRM Across the Wire
Actian Launches Customer 360 Solution on Its Avalanche Analytics Service
Actian Customer 360 delivers real-time, actionable intelligence across enterprise data silos.
Access Softek Adds AI-Enabled Agent Advisor to Live Chat
Access Softek's Agent Advisor surfaces responses to customer chat inquiries. (Featured on SmartCustomerService.com.)
Bluefin and IVR Technology Group Partner for Phone Payments
The partnership provides secure phone payments directly through Bluefin's PayConex gateway. (Featured on SmartCustomerService.com.)
LivePerson Launches AI Annotator
LivePerson AI Annotator lets agents optimize bots and upskill into AI roles. (Featured on SmartCustomerService.com.)
RingCentral Brings In-App Calling to Salesforce
RingCentral integrations lets sales agents make, transfer, and control phone calls directly from Salesforce.
Podium Launches Campaigns for SMS Marketing
Podium Campaigns allows local businesses to create and share text campaigns directly from the Podium platform.
Searchspring Launches Geographic Merchandising
Searchspring Geographic Merchandising will allow retailers to personalize offers based on customers' locations.