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January 06, 2021

Reality Check

Customer Experience in the Post-Pandemic World

It's time to move ahead and not wait for things to go back to "normal," because the meaning of normal has changed, and consumers' expectations have been permanently altered.

CRM Across the Wire

LeadsRx Launches Ecosystem Attribution

LeadsRx's Ecosystem Attribution maps customer journeys and analyzes website traffic analysis across partner networks.

Tapad Achieves SOC2 Certification

Tapad's SOC2 certification confirms proper information security and internal controls for its marketing solutions.

O'Neil Digital Solutions Updates Its CCM Platform

O'Neil has added analytics and content management capabilities to its flagship customer communications management platform.

MeridianLink Acquires TazWorks

MeridianLink's acquisition of TazWorks increases its consumer screening applications for the consumer reporting agency market.

AutoVitals Acquires Loyalty Marketing Software Provider BayIQ

AutoVitals is adding BayIQ's loyalty rewards platform to its suite of products for the automotive repair industry.

Khoros Acquires Topbox

New funding fuels Khoros' acquisition of Topbox, a customer experience analytics provider.