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November 25, 2020
CRM Featured Articles
Adobe Updates Real-time CDP with B2B Data
24 Nov 2020
Adobe's Real-time CDP updates let users create and manage account profiles.
Viewpoints
CX Lessons Learned from the Pandemic
01 Jun 2020
If there's one thing we've observed, it's that business agility has become a requirement for success today. (Featured on SmartCustomerService.com.)
Voice of the Customer
How Can We Listen to Customers When No One Is Talking?
29 May 2020
Response rates are down, but don't throw in the towel!
CRM Across the Wire
Marchex Launches Marketing Edge Conversational Analytics
24 Nov 2020
Marchex's Marketing Edge uses artificial intelligence-fueled conversational analytics to help marketers with conversions.
Adjust Partners with Adobe for App Marketing Intelligence
24 Nov 2020
Data integration blends Adobe Experience Cloud with Adjust's app marketing platform to create a single source of truth for performance marketing across channels.
Adobe Adds AI Capabilities to Magento
23 Nov 2020
Adobe has further integrated its Sensei artificial intelligence technology into Magento Commerce.
Veratad Launches Smart 2FA
23 Nov 2020
Veratad advances identity verification with Smart Two-Factor Authentication solution.
StrategyBox Partners with Pattern89
20 Nov 2020
The partnership brings Pattern89's creative recommendations into StrategyBox's customer journey mapping platform.
SightCall Partners with Slalom for Low Touch Field Service Management
20 Nov 2020
SightCall customers can deploy Low Touch Field Service Management within their Salesforce operations.
Monit Adds Features to Help Banks Foster Deeper Relationships with Business Customers
23 Nov 2020
Monit includes data-driven insights with predictive intelligence in its banking solution.