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October 28, 2020
CRM Featured Articles
Qualtrics Launches a Slew of CX Solutions
Updates to the Qualtrics XM Platform include enhanced analytics, data management and governance, and automatic trends and metrics trackers.
How Customer Service Drives Loyalty
Service can increase customer loyalty as long as interactions are low-effort. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Clarabridge Expands Analytics with Automated Narratives
Clarabridge's Fall 2020 release includes a new Automated Narratives feature to produce call summaries.
Freshworks Introduces Freshworks CRM and Neo
Freshworks CRM provides a unified sales and marketing experience; Neo, a SaaS application platform.
LivePerson Adds Support for Instagram Messaging
New integration with Messenger API with Support for Instagram brings direct messages, story tags, and comments into LivePerson's Conversational Cloud platform.
Zappix Partners with Fonative
Zappix and Fonative team up to deliver additional self-service technology to contact centers.
OpenText Launches Cloud Edition 20.4
Updates include major enhancements across the entire OpenText portfolio.
C3.ai, Microsoft, and Adobe Combine Forces on C3 AI CRM
C3 AI CRM combines with Microsoft Dynamics 365 and Adobe Experience Cloud.
Slingshot Launches Integrated Chatbot and IVR-to-Text
Slingshot Chatbot and IVR-to-Text will enable pest control and home services providers to automate scheduling, billing, and other customer service tasks.
The Last Line
We Don’t All Want to Work From Home
Efficiency goes up, but does employee happiness?