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October 28, 2020

CRM Featured Articles

Qualtrics Launches a Slew of CX Solutions

Updates to the Qualtrics XM Platform include enhanced analytics, data management and governance, and automatic trends and metrics trackers.


How Customer Service Drives Loyalty

Service can increase customer loyalty as long as interactions are low-effort. (Featured on

CRM Across the Wire

Clarabridge Expands Analytics with Automated Narratives

Clarabridge's Fall 2020 release includes a new Automated Narratives feature to produce call summaries.

Freshworks Introduces Freshworks CRM and Neo

Freshworks CRM provides a unified sales and marketing experience; Neo, a SaaS application platform.

LivePerson Adds Support for Instagram Messaging

New integration with Messenger API with Support for Instagram brings direct messages, story tags, and comments into LivePerson's Conversational Cloud platform.

Zappix Partners with Fonative

Zappix and Fonative team up to deliver additional self-service technology to contact centers.

OpenText Launches Cloud Edition 20.4

Updates include major enhancements across the entire OpenText portfolio., Microsoft, and Adobe Combine Forces on C3 AI CRM

C3 AI CRM combines with Microsoft Dynamics 365 and Adobe Experience Cloud.

Slingshot Launches Integrated Chatbot and IVR-to-Text

Slingshot Chatbot and IVR-to-Text will enable pest control and home services providers to automate scheduling, billing, and other customer service tasks.

The Last Line

We Don’t All Want to Work From Home

Efficiency goes up, but does employee happiness?