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October 26, 2020


Deploying and Managing a Remote Contact Center: 3 Critical Factors to Get Right

As companies continue to get comfortable in work-from-home environments, more businesses are realizing the benefits of moving to all-remote contact centers. (Featured on

Case Studies

ERC Collects Better Information with Interactions’ VCA

Virtual Collections Agent removes basic information-gathering calls from ERC agents

CRM Across the Wire Releases Review Booster

Review Booster allows businesses to fuel growth by multiplying customer feedback on Google.

Really Simple Systems Launches Simple Marketing

Simple Marketing is an integrated email marketing offering for SMBs.

Medallia Partners with Tableau

Medallia's partnership with Tableau will help companies visualize customer experience data and feedback.

Invoca Announces Conversation Intelligence Solutions for Sales, Ecommerce, and Customer Experience Teams

Invoca extends its Active Conversation Intelligence platform beyond marketing.

HubSpot Introduces Marketing Contacts

HubSpot Marketing Contacts is a new pricing model that lets companies pay only for the contacts they need.

Act-On Integrates with Zoom

Act-On's Zoom integration facilitates webinar marketing.

6sense Launches Enhanced Account-Based Reporting

Next-generation metrics operationalize 6sense Qualified Accounts, provide insights on account progression through the funnel, and help marketers proactively optimize campaigns.

The Next Step

Customer Service Is Risky Business

Making your customers feel safe creates long-term loyalty