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October 26, 2020
Deploying and Managing a Remote Contact Center: 3 Critical Factors to Get Right
As companies continue to get comfortable in work-from-home environments, more businesses are realizing the benefits of moving to all-remote contact centers. (Featured on SmartCustomerService.com.)
ERC Collects Better Information with Interactions’ VCA
Virtual Collections Agent removes basic information-gathering calls from ERC agents
CRM Across the Wire
Reputation.com Releases Review Booster
Review Booster allows businesses to fuel growth by multiplying customer feedback on Google.
Really Simple Systems Launches Simple Marketing
Simple Marketing is an integrated email marketing offering for SMBs.
Medallia Partners with Tableau
Medallia's partnership with Tableau will help companies visualize customer experience data and feedback.
Invoca Announces Conversation Intelligence Solutions for Sales, Ecommerce, and Customer Experience Teams
Invoca extends its Active Conversation Intelligence platform beyond marketing.
HubSpot Introduces Marketing Contacts
HubSpot Marketing Contacts is a new pricing model that lets companies pay only for the contacts they need.
Act-On Integrates with Zoom
Act-On's Zoom integration facilitates webinar marketing.
6sense Launches Enhanced Account-Based Reporting
Next-generation metrics operationalize 6sense Qualified Accounts, provide insights on account progression through the funnel, and help marketers proactively optimize campaigns.
The Next Step
Customer Service Is Risky Business
Making your customers feel safe creates long-term loyalty