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October 12, 2020
CRM Featured Articles
HGS Launches HGS Pulse Contact Center Analytics
09 Oct 2020
HGS Pulse provides near-real-time business intelligence with a view into contact center operations and productivity.
Contact Center Analytics Market to Reach $2.66 Billion by 2026, Grand View Research Finds
07 Oct 2020
Growing use of analytics in contact centers to continue for the next six years, the research firm predicts. (Featured on SmartCustomerService.com.)
Viewpoints
Delivering Exceptional CX in Times of Crisis and Rapid Change
01 May 2020
Make sure agents have the tools, training, and insights needed to serve customers during the tough times. (Featured on SmartCustomerService.com.)
The Tipping Point
The Ugly Truth About CRM Data
05 Oct 2020
If too much of it is missing or wrong, no digital transformation can happen
CRM Across the Wire
Natterbox Links Microsoft Teams to Salesforce
08 Oct 2020
Natterbox's integration with Microsoft Teams and Salesforce brings call functionality and visibility to both platforms.
Uberflip Unveils Campaign Essentials
08 Oct 2020
Uberflip Campaign Essentials helps companies create personalized ABM and demand campaign destinations
Okta Launches Customer Identity Workflows
08 Oct 2020
Okta Customer Identity Workflows automates complex identity processes by connecting to every part of the customer experience.
Call Journey Launches Data Bridge
07 Oct 2020
Call Journey's Data Bridge is a voice data visualization feature. (Featured on SmartCustomerService.com.)
Blue Prism Launches Service Assist
07 Oct 2020
Blue Prism Service Assist is a contact center automation platform for routine tasks. (Featured on SmartCustomerService.com.)
iProov Introduces Flexible Biometric Customer Authentication
07 Oct 2020
iProov's new biometrics solution verifies online customers through facial recognition technology.