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October 12, 2020
CRM Featured Articles
HGS Launches HGS Pulse Contact Center Analytics
HGS Pulse provides near-real-time business intelligence with a view into contact center operations and productivity.
Contact Center Analytics Market to Reach $2.66 Billion by 2026, Grand View Research Finds
Growing use of analytics in contact centers to continue for the next six years, the research firm predicts. (Featured on SmartCustomerService.com.)
Delivering Exceptional CX in Times of Crisis and Rapid Change
Make sure agents have the tools, training, and insights needed to serve customers during the tough times. (Featured on SmartCustomerService.com.)
The Tipping Point
The Ugly Truth About CRM Data
If too much of it is missing or wrong, no digital transformation can happen
CRM Across the Wire
Natterbox Links Microsoft Teams to Salesforce
Natterbox's integration with Microsoft Teams and Salesforce brings call functionality and visibility to both platforms.
Uberflip Unveils Campaign Essentials
Uberflip Campaign Essentials helps companies create personalized ABM and demand campaign destinations
Okta Launches Customer Identity Workflows
Okta Customer Identity Workflows automates complex identity processes by connecting to every part of the customer experience.
Call Journey Launches Data Bridge
Call Journey's Data Bridge is a voice data visualization feature. (Featured on SmartCustomerService.com.)
Blue Prism Launches Service Assist
Blue Prism Service Assist is a contact center automation platform for routine tasks. (Featured on SmartCustomerService.com.)
iProov Introduces Flexible Biometric Customer Authentication
iProov's new biometrics solution verifies online customers through facial recognition technology.