CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

October 12, 2020

CRM Featured Articles

HGS Launches HGS Pulse Contact Center Analytics

HGS Pulse provides near-real-time business intelligence with a view into contact center operations and productivity.

Contact Center Analytics Market to Reach $2.66 Billion by 2026, Grand View Research Finds

Growing use of analytics in contact centers to continue for the next six years, the research firm predicts. (Featured on


Delivering Exceptional CX in Times of Crisis and Rapid Change

Make sure agents have the tools, training, and insights needed to serve customers during the tough times. (Featured on

The Tipping Point

The Ugly Truth About CRM Data

If too much of it is missing or wrong, no digital transformation can happen

CRM Across the Wire

Natterbox Links Microsoft Teams to Salesforce

Natterbox's integration with Microsoft Teams and Salesforce brings call functionality and visibility to both platforms.

Uberflip Unveils Campaign Essentials

Uberflip Campaign Essentials helps companies create personalized ABM and demand campaign destinations

Okta Launches Customer Identity Workflows

Okta Customer Identity Workflows automates complex identity processes by connecting to every part of the customer experience.

Call Journey Launches Data Bridge

Call Journey's Data Bridge is a voice data visualization feature. (Featured on

Blue Prism Launches Service Assist

Blue Prism Service Assist is a contact center automation platform for routine tasks. (Featured on

iProov Introduces Flexible Biometric Customer Authentication

iProov's new biometrics solution verifies online customers through facial recognition technology.