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October 07, 2020
Why CRM Is Critical to Small-Business Success Right Now
Amid the pandemic, many SMBs have implemented CRM solutions at lightning speed, and it's no secret why: customer loyalty, engagement, and retention.
Scale the Success of Virtual Customer Engagement During COVID for Future Growth
Companies that have successfully navigated COVID-19 have turned to cloud-based and AI-enabled technologies for their contact center workforces. (Featured on SmartCustomerService.com.)
Three Keys to Customer Obsession
Reliability, service, and advocacy keep customers coming back, Forrester finds
CRM Across the Wire
Alida to Launch CXM and Analytics
Alida's Fall '20 Release will include new customer experience management and analytics modules.
Triblio Adds Triblio Orchestrator to Its ABM Platform
Triblio Orchestrator automates and scales high-performing multichannel campaigns.
Cresta Integrates with Amazon Connect
Cresta's AI Coaching software integrates with Amazon Connect for real-time performance optimization of sales and support teams. (Featured on SmartCustomerService.com.)
Red Box Partners with RingCentral
Red Box and RingCentral deliver voice and video capture integrated with unified communications. (Featured on SmartCustomerService.com.)
AcuityAds Launches illumin Advertising Automation Platform
AcuityAds' illumin helps companies visualize and manage customer journeys with advertising.
EX.CO Launches Journey for Personalized Product Matching
Journey's decision-tree content experience dynamically match consumers with relevant product recommendations.
Genpact Acquires Something Digital
The Something Digital deal adds to Genpact's Rightpoint business line for digital commerce.
Social Distancing Works
New case study shows that companies can survive and thrive without social media.