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October 07, 2020


Why CRM Is Critical to Small-Business Success Right Now

Amid the pandemic, many SMBs have implemented CRM solutions at lightning speed, and it's no secret why: customer loyalty, engagement, and retention.

Scale the Success of Virtual Customer Engagement During COVID for Future Growth

Companies that have successfully navigated COVID-19 have turned to cloud-based and AI-enabled technologies for their contact center workforces. (Featured on


Three Keys to Customer Obsession

Reliability, service, and advocacy keep customers coming back, Forrester finds

CRM Across the Wire

Alida to Launch CXM and Analytics

Alida's Fall '20 Release will include new customer experience management and analytics modules.

Triblio Adds Triblio Orchestrator to Its ABM Platform

Triblio Orchestrator automates and scales high-performing multichannel campaigns.

Cresta Integrates with Amazon Connect

Cresta's AI Coaching software integrates with Amazon Connect for real-time performance optimization of sales and support teams. (Featured on

Red Box Partners with RingCentral

Red Box and RingCentral deliver voice and video capture integrated with unified communications. (Featured on

AcuityAds Launches illumin Advertising Automation Platform

AcuityAds' illumin helps companies visualize and manage customer journeys with advertising.

EX.CO Launches Journey for Personalized Product Matching

Journey's decision-tree content experience dynamically match consumers with relevant product recommendations.

Genpact Acquires Something Digital

The Something Digital deal adds to Genpact's Rightpoint business line for digital commerce.

CRM Blog

Social Distancing Works

New case study shows that companies can survive and thrive without social media.