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September 30, 2020


Help Customers Navigate the New Self-Service Paradigm

Consumers increasingly want to self-service, but companies need to let them do so on the channels of their choice. (Featured on

How to Sustain Excitement for Your Digital Transformation Journey

As part of longer-term planning, you have to address the human factors that come with new technology implementations, including how to keep employees engaged after the initial excitement has worn off.


Required Reading: AI Has Complete Power Over the Customer Experience

Artificial intelligence and the data fed into it will be the key to good customer service

CRM Across the Wire

Daylite CRM Integrates with Mobile Calendars

Marketcircle has integrated its Daylite CRM with Google, iCloud, and Exchange calendar apps.

Pega Introduces Value Finder

Value Finder helps companies identify and market to underserved customers.

Adobe Releases Developer Tools at Adobe Developers Live

New Adobe Experience Cloud initiatives help developers build customer apps.

Experian Adds to PowerCurve Suite

New solutions in the Experian PowerCurve suite are available for cloud deployments.

Intuit Launches QuickBooks Commerce

Quickbooks Commerce is a small business sales enablement platform.

Amobee Partners with Lotame for Social Activation

With the integration of Amobee and Lotame, advertisers worldwide can reach custom audience segments across Facebook, Instagram, Pinterest, Snapchat, and Twitter.

The Last Line

Stop Trying to Make Us All Productive

Instead of hyper-focusing on productivity, companies must also consider their workers' well-being