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September 30, 2020
Help Customers Navigate the New Self-Service Paradigm
Consumers increasingly want to self-service, but companies need to let them do so on the channels of their choice. (Featured on SmartCustomerService.com.)
How to Sustain Excitement for Your Digital Transformation Journey
As part of longer-term planning, you have to address the human factors that come with new technology implementations, including how to keep employees engaged after the initial excitement has worn off.
Required Reading: AI Has Complete Power Over the Customer Experience
Artificial intelligence and the data fed into it will be the key to good customer service
CRM Across the Wire
Daylite CRM Integrates with Mobile Calendars
Marketcircle has integrated its Daylite CRM with Google, iCloud, and Exchange calendar apps.
Pega Introduces Value Finder
Value Finder helps companies identify and market to underserved customers.
Adobe Releases Developer Tools at Adobe Developers Live
New Adobe Experience Cloud initiatives help developers build customer apps.
Experian Adds to PowerCurve Suite
New solutions in the Experian PowerCurve suite are available for cloud deployments.
Intuit Launches QuickBooks Commerce
Quickbooks Commerce is a small business sales enablement platform.
Amobee Partners with Lotame for Social Activation
With the integration of Amobee and Lotame, advertisers worldwide can reach custom audience segments across Facebook, Instagram, Pinterest, Snapchat, and Twitter.
The Last Line
Stop Trying to Make Us All Productive
Instead of hyper-focusing on productivity, companies must also consider their workers' well-being