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September 28, 2020
CRM Featured Articles
Salesforce Introduces Digital 360
23 Sep 2020
Salesforce's new Digital 360 delivers new technology, services and learning that help digital leaders create connected, personalized experiences across marketing, commerce, and more.
Microsoft Previews Power Platform and Dynamics 365 Updates at Microsoft Ignite
23 Sep 2020
Updates to Microsoft's Power and Dynamics platforms include a series of integrations with other Microsoft products.
Magazine Features
The Best Customer Data Platforms (CDPs): The 2020 CRM Industry Leader Awards
31 Aug 2020
The Best Business Intelligence and Analytics: The 2020 CRM Industry Awards
31 Aug 2020
The Best Contact Center Outsourcing: The 2020 CRM Industry Leader Awards
31 Aug 2020
Viewpoints
Identifying the Culture of Your Service Desk
01 May 2020
Make sure you--and your customers--know what your service desk provides. (Featured on SmartCustomerService.com.)
Insight
The Pandemic Can’t Subvert Customer-Centricity
27 Jul 2020
Customers need to remain at the heart of contact center interactions, CCW advocates
CRM Across the Wire
Serviceaide Launches Luma 2.5
24 Sep 2020
Luma 2.5 is a virtual agent for customer service.
Zappix Partners with HGS
24 Sep 2020
Zappix and HGS Digital are partnering to bring virtual assistants and payment bots to contact centers.
LivePerson Launches Performance Optimizer
23 Sep 2020
LivePerson Performance Optimizer, is a self-service tool to measure and manage conversational operations.
Terminus Enhances Engagement Hub
23 Sep 2020
Terminus Engagement Hub offers capabilities for remote employees, a new mobile app, and deeper integration with Google and Adobe Analytics.
Qualtrics Launches Delighted AI
23 Sep 2020
Delighted AI uses machine learning to automate the customer feedback process.