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September 28, 2020
CRM Featured Articles
Salesforce Introduces Digital 360
Salesforce's new Digital 360 delivers new technology, services and learning that help digital leaders create connected, personalized experiences across marketing, commerce, and more.
Microsoft Previews Power Platform and Dynamics 365 Updates at Microsoft Ignite
Updates to Microsoft's Power and Dynamics platforms include a series of integrations with other Microsoft products.
The Best Customer Data Platforms (CDPs): The 2020 CRM Industry Leader Awards
The Best Business Intelligence and Analytics: The 2020 CRM Industry Awards
The Best Contact Center Outsourcing: The 2020 CRM Industry Leader Awards
Identifying the Culture of Your Service Desk
Make sure you--and your customers--know what your service desk provides. (Featured on SmartCustomerService.com.)
The Pandemic Can’t Subvert Customer-Centricity
Customers need to remain at the heart of contact center interactions, CCW advocates
CRM Across the Wire
Serviceaide Launches Luma 2.5
Luma 2.5 is a virtual agent for customer service.
Zappix Partners with HGS
Zappix and HGS Digital are partnering to bring virtual assistants and payment bots to contact centers.
LivePerson Launches Performance Optimizer
LivePerson Performance Optimizer, is a self-service tool to measure and manage conversational operations.
Terminus Enhances Engagement Hub
Terminus Engagement Hub offers capabilities for remote employees, a new mobile app, and deeper integration with Google and Adobe Analytics.
Qualtrics Launches Delighted AI
Delighted AI uses machine learning to automate the customer feedback process.