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September 28, 2020

CRM Featured Articles

Salesforce Introduces Digital 360

Salesforce's new Digital 360 delivers new technology, services and learning that help digital leaders create connected, personalized experiences across marketing, commerce, and more.

Microsoft Previews Power Platform and Dynamics 365 Updates at Microsoft Ignite

Updates to Microsoft's Power and Dynamics platforms include a series of integrations with other Microsoft products.

Magazine Features

The Best Customer Data Platforms (CDPs): The 2020 CRM Industry Leader Awards

The Best Business Intelligence and Analytics: The 2020 CRM Industry Awards

The Best Contact Center Outsourcing: The 2020 CRM Industry Leader Awards


Identifying the Culture of Your Service Desk

Make sure you--and your customers--know what your service desk provides. (Featured on


The Pandemic Can’t Subvert Customer-Centricity

Customers need to remain at the heart of contact center interactions, CCW advocates

CRM Across the Wire

Serviceaide Launches Luma 2.5

Luma 2.5 is a virtual agent for customer service.

Zappix Partners with HGS

Zappix and HGS Digital are partnering to bring virtual assistants and payment bots to contact centers.

LivePerson Launches Performance Optimizer

LivePerson Performance Optimizer, is a self-service tool to measure and manage conversational operations.

Terminus Enhances Engagement Hub

Terminus Engagement Hub offers capabilities for remote employees, a new mobile app, and deeper integration with Google and Adobe Analytics. 

Qualtrics Launches Delighted AI

Delighted AI uses machine learning to automate the customer feedback process.