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September 09, 2020
Tips for Aligning Corporate and Contact Center Goals
How to get all of your departments to paddle in the same direction. (Featured on SmartCustomerService.com.)
Better Service Requires an Omnichannel Contact Center
A CCW Digital survey highlights the need for companies to offer more outreach channels
CRM Across the Wire
PCI Pal Adds Speech Recognition to Agent Assist and IVR Payment
Speech recognition lets callers speak payment details securely. (Featured on SpeechTechMag.com.)
Intelligent Virtual Assistant Market to See 33 Percent CAGR
The IVA market is projected to reach $50.9 billion by 2030, up from a current valuation of $2.9 billion, according to Transparency Market Research. (Featured on SpeechTechMag.com.)
Segment Launches Data Lakes
Segment Data Lakes provides a foundation for advanced analytics and artificial intelligence.
Infobip Launches Moments for Customer Communications
Moments provides an omnichannel customer engagement platform for companies.
TerminusDB Launches TerminusHub
TerminusHub is a distributed data collaboration platform