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September 09, 2020


Tips for Aligning Corporate and Contact Center Goals

How to get all of your departments to paddle in the same direction. (Featured on


Better Service Requires an Omnichannel Contact Center

A CCW Digital survey highlights the need for companies to offer more outreach channels

CRM Across the Wire

PCI Pal Adds Speech Recognition to Agent Assist and IVR Payment

Speech recognition lets callers speak payment details securely. (Featured on

Intelligent Virtual Assistant Market to See 33 Percent CAGR

The IVA market is projected to reach $50.9 billion by 2030, up from a current valuation of $2.9 billion, according to Transparency Market Research. (Featured on

Segment Launches Data Lakes

Segment Data Lakes provides a foundation for advanced analytics and artificial intelligence.

Infobip Launches Moments for Customer Communications

Moments provides an omnichannel customer engagement platform for companies.

TerminusDB Launches TerminusHub

TerminusHub is a distributed data collaboration platform