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September 07, 2020


The Three Keys to an Agile Approach to Customer Experience

In times of growing uncertainty, complexity and change, an agile approach to customer service can help organizations create and maintain extraordinary employee and customer experiences. (Featured on

8 Reasons Why Sales Leaders Should Bet Big on AI-Fueled Sales and Marketing

Now is the time to invest in growth. Companies that act with urgency can capture the market share that will surge as demand returns.


Surveys Find Shift to Virtual Events a Modest Success

Online conferences fail to deliver desired networking opportunities, IDC finds

CRM Across the Wire

etailz Rebrands as Kaspien

etailz' new name and brand reaffirm its commitment to online brand growth via its retail, agency, and software businesses.

Medallia Acquires Stella Connect

Medallia pulls in contact center coaching automation platform provider Stella Connect for $100 million. (Featured on

Episerver to Acquire Optimizely

Episerver's deal with Optimizely brings together digital experience creation and experimentation platforms.

Experian Integrates Contact Data Verification with Salesforce Commerce Cloud

Experian's contact data quality products, including address, email, and phone validation, are available as part of the Salesforce Quick Launch program and integrated with Salesforce Commerce Cloud.

Numonix and Ribbon Partner on Compliance Recording for Microsoft Teams

Numonix IXCloud and Ribbon Session Border Controllers deliver seamless interaction recording for Microsoft Teams users. (Featured on

LinkedIn Adds Tabs to LinkedIn Pages

Company, Events, and View Page Follower tabs provide more opportunities for companies to provide information to employees and audiences on LinkedIn. Adds to Conversation Intelligence

Conversation Intelligence's new analytics experience delivers insights into revenue key performance indicators.