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September 07, 2020
The Three Keys to an Agile Approach to Customer Experience
In times of growing uncertainty, complexity and change, an agile approach to customer service can help organizations create and maintain extraordinary employee and customer experiences. (Featured on SmartCustomerService.com.)
8 Reasons Why Sales Leaders Should Bet Big on AI-Fueled Sales and Marketing
Now is the time to invest in growth. Companies that act with urgency can capture the market share that will surge as demand returns.
Surveys Find Shift to Virtual Events a Modest Success
Online conferences fail to deliver desired networking opportunities, IDC finds
CRM Across the Wire
etailz Rebrands as Kaspien
etailz' new name and brand reaffirm its commitment to online brand growth via its retail, agency, and software businesses.
Medallia Acquires Stella Connect
Medallia pulls in contact center coaching automation platform provider Stella Connect for $100 million. (Featured on SmartCustomerService.com.)
Episerver to Acquire Optimizely
Episerver's deal with Optimizely brings together digital experience creation and experimentation platforms.
Experian Integrates Contact Data Verification with Salesforce Commerce Cloud
Experian's contact data quality products, including address, email, and phone validation, are available as part of the Salesforce Quick Launch program and integrated with Salesforce Commerce Cloud.
Numonix and Ribbon Partner on Compliance Recording for Microsoft Teams
Numonix IXCloud and Ribbon Session Border Controllers deliver seamless interaction recording for Microsoft Teams users. (Featured on SmartCustomerService.com.)
LinkedIn Adds Tabs to LinkedIn Pages
Company, Events, and View Page Follower tabs provide more opportunities for companies to provide information to employees and audiences on LinkedIn.
Chorus.ai Adds to Conversation Intelligence
Conversation Intelligence's new analytics experience delivers insights into revenue key performance indicators.