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September 02, 2020
CRM Featured Articles
Salesforce Introduces New Field Service Capabilities
Appointment scheduling, artificial intelligence-driven guidance for dispatchers, asset performance insights, and automated customer communications round out the additions to Salesforce Field Service.
5 Steps for Impactful Digital Sales in the New Normal
To ensure business continuity while managing expectations and promoting the well-being of both customers and their workforce, business leaders should take these five measures.
Big Changes, a New Format, but Similar Results
This year, we simplified our awards process by asking analysts two simple questions in each of 10 categories.
CRM Across the Wire
Bidalgo Launches Creative Center
Creative Center offers insights and tools for producing, testing, analyzing, and managing ad creative at scale.
Five Agencies Become One Merkle B2B
Dentsu Aegis has brought together Merkle, DWA, gyro, B2B International, and Digital Pi to create Merkle B2B.
Vidyard Releases Android Version of Its Mobile Platform
The expansion of Vidyard's video collaboration and communication tools for business includes apps for Android and Microsoft Edge.
Seismic Launches Interactive Content
Seismic Interactive Content lets marketers and sales reps offer personalization at scale.
Medallia Launches Service Experience Quickstart for ServiceNow
Service Experience Quickstart for ServiceNow helps companies capture and act on customer feedback in ServiceNow CSM. (Featured on SmartCustomerService.com.)