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August 24, 2020
CRM Featured Articles
AWS Launches Contact Center Intelligence
Amazon Web Services' Contact Center Intelligence is making it possible for companies to build and deploy AI into contact center workflows. (Featured on SmartCustomerService.com.)
Trusted Toll-Free with Text Improves Customer Service
Here's how 800 numbers can support every customer, every time, anytime and anywhere. (Featured on SmartCustomerService.com.)
Automation Is the Future of CX
Why every enterprise will design for self-driving, self-learning, and self-healing sentience
CRM Across the Wire
Outbrain Launches App Install Smartad
In beta testing, Outbrain's Mobile App Install Smartad drove a 90 percent lift in conversions.
Lifesize Acquires Kaptivo
Lifesize is using Kaptivp's technology to build a contact center collaboration tool. (Featured on SmartCustomerService.com.)
Cyara Partners with Twilio to Accelerate Contact Center Cloud Migrations
New integration enables Cyara to test Twilio Flex agent routing and data-passing functionality. (Featured on SmartCustomerService.com.)
Prevedere Adds Consumer Behavior Datasets
Prevedere is adding curated data from thousands of sources to its forecasting solutions.
4D Sight Delivers Native Ads in Live-Streamed Sports
4D Sight's content monetization platform places ads into live or pre-recorded videos in real time
Dynata Partners with Google to Measure YouTube Advertising Effectiveness
Dunata's integration brings brand lift measurement on YouTube with Google's Ads Data Hub.