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August 24, 2020

CRM Featured Articles

AWS Launches Contact Center Intelligence

Amazon Web Services' Contact Center Intelligence is making it possible for companies to build and deploy AI into contact center workflows. (Featured on


Trusted Toll-Free with Text Improves Customer Service

Here's how 800 numbers can support every customer, every time, anytime and anywhere. (Featured on

Customer Experience

Automation Is the Future of CX

Why every enterprise will design for self-driving, self-learning, and self-healing sentience

CRM Across the Wire

Outbrain Launches App Install Smartad

In beta testing, Outbrain's Mobile App Install Smartad drove a 90 percent lift in conversions.

Lifesize Acquires Kaptivo

Lifesize is using Kaptivp's technology to build a contact center collaboration tool. (Featured on

Cyara Partners with Twilio to Accelerate Contact Center Cloud Migrations

New integration enables Cyara to test Twilio Flex agent routing and data-passing functionality. (Featured on

Prevedere Adds Consumer Behavior Datasets

Prevedere is adding curated data from thousands of sources to its forecasting solutions.

4D Sight Delivers Native Ads in Live-Streamed Sports

4D Sight's content monetization platform places ads into live or pre-recorded videos in real time

Dynata Partners with Google to Measure YouTube Advertising Effectiveness

Dunata's integration brings brand lift measurement on YouTube with Google's Ads Data Hub.