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August 17, 2020

CRM Featured Articles

Genesys Launches Engage Multicloud Architecture

Genesys Engage Multicloud offers users a choice of cloud providers, deployment models, integrations, and system capabilities. (Featured on

Adobe Adds Data Governance to Its Real-time Customer Data Platform

Additions to Adobe's Real-time CDP help companies manage customer information across the enterprise.


Five Strategies for Leveraging Automation to Improve Customer Experiences

How digital transformation can supercharge customer service and profitability. (Featured on


CMOs Not Optimistic in Post-COVID Era

West Monroe survey shows marketing leaders fear longer recovery

Reality Check

Debug the Sales Process Now

Analytics can bring some clarity in a period of massive uncertainty

CRM Across the Wire

Pyze Joins Pegasystems' ISV Partner Program

Pyze's alliance with Pega will help clients increase productivity and maximize ROI on their application investments.

J.D. Power and Tethr Collaborate to Fuel Customer Experience Insights

J.D. Power Launches Conversation Analyzer built on the Tethr platform.

UJET Partners with Kustomer

Enhanced integrations and go-to-market strategies highlight the latest deal between Kustomer and UJET. (Featured on

Faye BSG Integrates Zoom with SugarCRM

Sugar CRM users can schedule, launch, and track Zoom meetings within the Sugar platform.

LinkedIn Adds to Sales Navigator

LinkedIn Sales Navigator's latest quarterly updates help users with more intelligent action, simplified day-to-day activities, and consistent insight.

Intercom Adds to Conversational Support Solutions

Intercom has added automation and reporting capabilities to its Business Messenger and Inbox customer support offerings. (Featured on