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August 17, 2020
CRM Featured Articles
Genesys Launches Engage Multicloud Architecture
13 Aug 2020
Genesys Engage Multicloud offers users a choice of cloud providers, deployment models, integrations, and system capabilities. (Featured on SmartCustomerService.com.)
Adobe Adds Data Governance to Its Real-time Customer Data Platform
12 Aug 2020
Additions to Adobe's Real-time CDP help companies manage customer information across the enterprise.
Viewpoints
Five Strategies for Leveraging Automation to Improve Customer Experiences
01 May 2020
How digital transformation can supercharge customer service and profitability. (Featured on SmartCustomerService.com.)
Insight
CMOs Not Optimistic in Post-COVID Era
27 Jul 2020
West Monroe survey shows marketing leaders fear longer recovery
Reality Check
Debug the Sales Process Now
27 Jul 2020
Analytics can bring some clarity in a period of massive uncertainty
CRM Across the Wire
Pyze Joins Pegasystems' ISV Partner Program
14 Aug 2020
Pyze's alliance with Pega will help clients increase productivity and maximize ROI on their application investments.
J.D. Power and Tethr Collaborate to Fuel Customer Experience Insights
14 Aug 2020
J.D. Power Launches Conversation Analyzer built on the Tethr platform.
UJET Partners with Kustomer
13 Aug 2020
Enhanced integrations and go-to-market strategies highlight the latest deal between Kustomer and UJET. (Featured on SmartCustomerService.com.)
Faye BSG Integrates Zoom with SugarCRM
13 Aug 2020
Sugar CRM users can schedule, launch, and track Zoom meetings within the Sugar platform.
LinkedIn Adds to Sales Navigator
12 Aug 2020
LinkedIn Sales Navigator's latest quarterly updates help users with more intelligent action, simplified day-to-day activities, and consistent insight.
Intercom Adds to Conversational Support Solutions
12 Aug 2020
Intercom has added automation and reporting capabilities to its Business Messenger and Inbox customer support offerings. (Featured on SmartCustomerService.com.)