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July 29, 2020
Finding the Right Agent-to-Supervisor Ratio for Your Contact Center
There is no right formula for all contact centers or industries, but here are some factors to consider when staffing with agents and supervisors. (Featured on SmartCustomerService.com.)
7 Steps for Selling with Empathy
Consultative selling—bringing empathy and humanity into sales—is a more meaningful and effective way to connect with customers in times of crisis—and in calmer times, too.
Coronavirus Shows the Value of CRM
It has become even more essential to maintain positive relationships with each and every existing customer. Today's CRM systems can help.
CRM Across the Wire
UneeQ Launches Creator Platform for Digital Employees
UneeQ Creator with Google Dialogflow unlocks conversational AI to create customizable digital employees.
Luminoso Launches Concept-Level Sentiment
Luminoso's new text analytics solution is able to identify multiple sentiments and concepts in a single piece of text.
Pypestream Introduces Conversational Ads
Conversational Ads use artificial intelligence to create two-way interactions to move customers through sales and marketing funnels.
3CLogic Announces New Cloud Call Center Solution for Microsoft Dynamics 365
3CLogic's latest release further embeds calling, contact center, and related capabilities into Microsoft's CRM platform.
Yext Adds Languages to Yext Answers
Yext's Answers site search product can now be used in French, German, Italian, and Spanish.
NICE Launches Real-Time Interaction Guidance
NICE's Real-Time Interaction Guidance is powered by NICE Enlighten AI behavioral models to provide agent guidance during interactions. (Featured on SmartCustomerService.com.)
Invoca Announces Summer 2020 Product Release
New features in Invoca's Summer 2020 Release allow companies to extract and apply more insights from conversational data.