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July 29, 2020


Finding the Right Agent-to-Supervisor Ratio for Your Contact Center

There is no right formula for all contact centers or industries, but here are some factors to consider when staffing with agents and supervisors. (Featured on

7 Steps for Selling with Empathy

Consultative selling—bringing empathy and humanity into sales—is a more meaningful and effective way to connect with customers in times of crisis—and in calmer times, too.

Front Office

Coronavirus Shows the Value of CRM

It has become even more essential to maintain positive relationships with each and every existing customer. Today's CRM systems can help.

CRM Across the Wire

UneeQ Launches Creator Platform for Digital Employees

UneeQ Creator with Google Dialogflow unlocks conversational AI to create customizable digital employees.

Luminoso Launches Concept-Level Sentiment

Luminoso's new text analytics solution is able to identify multiple sentiments and concepts in a single piece of text.

Pypestream Introduces Conversational Ads

Conversational Ads use artificial intelligence to create two-way interactions to move customers through sales and marketing funnels.

3CLogic Announces New Cloud Call Center Solution for Microsoft Dynamics 365

3CLogic's latest release further embeds calling, contact center, and related capabilities into Microsoft's CRM platform.

Yext Adds Languages to Yext Answers

Yext's Answers site search product can now be used in French, German, Italian, and Spanish.

NICE Launches Real-Time Interaction Guidance

NICE's Real-Time Interaction Guidance is powered by NICE Enlighten AI behavioral models to provide agent guidance during interactions. (Featured on

Invoca Announces Summer 2020 Product Release

New features in Invoca's Summer 2020 Release allow companies to extract and apply more insights from conversational data.