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July 20, 2020
CRM Featured Articles
AWS Launches Interactive Video Service (Amazon IVS)
Amazon IVS lets companies add live and interactive video in their mobile and web applications in minutes.
How to Turn Customer Success Encounters into Action and Knowledge
Customer success requires listening and turning that data into actionable insights. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Clarabridge Introduces Intelligent Scoring and Interaction Analytics Features
Clarabridge has added a number of new features that expand its contact center analytics and engagement platforms as part of the 2020 summer release.
LiveRamp Acquires Acuity Data
Acuity Data will become part of LiveRamp's Safe Haven retail trade analytics platform.
MindTickle Launches Content Authoring Collaboration
MindTickle Content Authoring Collaboration lets admins and subject matter experts crowdsource content for sales readiness and enablement programs within a single platform.
Conga Unveils First Product Updates as a Combined Company
Conga strengthens its product portfolio to help businesses digitally transform commercial operations.
Clickatell Launches Chat Desk
Chat Desk lets contact center agents resolve customer issues through chat. (Featured on SmartCustomerService.com.)
Acxiom Launches ConneCXions Digital Transformation Solutions
Acxiom ConneCXions unites marketing and advertising technologies and services in a single product suite.
PerformLine Releases Tools to Prevent Racial Bias and Discrimination in Marketing and Customer Interactions
PerformLine is helping organizations audit for potentially harmful content or language associated with their brands.