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July 01, 2020
Preparing Your Contact Center for the Return of Employees
Customer service leaders must prioritize employee health and safety as plans are made to re-open offices. (Featured on SmartCustomerService.com.)
CRM Across the Wire
PCI Pal Rated Avaya-Compliant
PCI Pal's Agent Assist integrates with key Avaya contact center solutions.
Tealium Launches Predict ML
Predict ML helps marketers with audience segmentation and customer behavior analysis.
RingCentral Integrates with Microsoft Teams
RingCentral's Cloud PBX for Microsoft Teams features Direct Routing integration. (Featured on SmartCustomerService.com.)
LivePerson Integrates with Google Business Messages
LivePerson's integration with Google Business Messages helps companies connect with customers directly from Google Search and Maps.
Seismic and Vertical IQ Partner
Integration relies on Seismic LiveDocs technology and Vertical IQ industry intelligence to automatically generate custom content about any industry.
Brightcove Launches Virtual Event Experiences
Brightcove Virtual Event Experiences includes customizable, immersive, live, and always-on video experiences to help companies swap physical events for virtual ones.
CXInfintiy Links WhatsApp with Cisco Finesse Contact Centers
WhatsApp can now be integrated with Cisco Finesse UCCX, UCCE, and PCCE contact centers. (Featured on SmartCustomerService.com.)