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July 01, 2020


Preparing Your Contact Center for the Return of Employees

Customer service leaders must prioritize employee health and safety as plans are made to re-open offices. (Featured on

CRM Across the Wire

PCI Pal Rated Avaya-Compliant

PCI Pal's Agent Assist integrates with key Avaya contact center solutions.

Tealium Launches Predict ML

Predict ML helps marketers with audience segmentation and customer behavior analysis.

RingCentral Integrates with Microsoft Teams

RingCentral's Cloud PBX for Microsoft Teams features Direct Routing integration. (Featured on

LivePerson Integrates with Google Business Messages

LivePerson's integration with Google Business Messages helps companies connect with customers directly from Google Search and Maps.

Seismic and Vertical IQ Partner

Integration relies on Seismic LiveDocs technology and Vertical IQ industry intelligence to automatically generate custom content about any industry.

Brightcove Launches Virtual Event Experiences

Brightcove Virtual Event Experiences includes customizable, immersive, live, and always-on video experiences to help companies swap physical events for virtual ones.

CXInfintiy Links WhatsApp with Cisco Finesse Contact Centers

WhatsApp can now be integrated with Cisco Finesse UCCX, UCCE, and PCCE contact centers. (Featured on