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July 13, 2020
CRM Featured Articles
Bazaarvoice Acquires Curalate
Bazaarvoice adds Curalate's visual commerce solutions to accelerate social media content across its network.
COVID-19 Knocked Out Call Centers, and the Changes Will Linger
Don't just reopen your contact center; take the opportunities presented by COVID-19 to evolve it. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Vidyard Redesigns and Adds to Its Video Hosting Platform
Vidyard has added video collaboration and communication tools to simplify video creation and management.
PathFactory Partners with Adobe Around Adobe Experience Cloud
PathFactory and Adobe work together to build a tighter integration for B2B digital marketers.
Vision Critical Launches Summer '20 Release
Vision Critical's Summer '20 Release features an NPS Accelerator, voice of the employee solution, and deeper actionable insights.
Dynamic Yield Expands eXPerience APIs
Enhanced eXPerience APIs enable personalization through server-side capabilities.
USAN Partners with Calabrio
USAN brings Calabrio's workforce management and Amazon Connect to its cloud customer engagement solutions portfolio. (Featured on SmartCustomerService.com.)
CallTower Launches CT Text for Microsoft Teams Direct Routing
CallTower's SMS text integration, CT Text, lets companies instantly connect with contacts via a natively integrated Microsoft Teams phone system. (Featured on SmartCustomerService.com.)
3CLogic Partners with ServiceCX
3CLogic partners with U.K. consulting firm ServiceCX, which specializes in customer service and digital transformation. (Featured on SmartCustomerService.com.)