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July 13, 2020

CRM Featured Articles

Bazaarvoice Acquires Curalate

Bazaarvoice adds Curalate's visual commerce solutions to accelerate social media content across its network.


COVID-19 Knocked Out Call Centers, and the Changes Will Linger

Don't just reopen your contact center; take the opportunities presented by COVID-19 to evolve it. (Featured on

CRM Across the Wire

Vidyard Redesigns and Adds to Its Video Hosting Platform

Vidyard has added video collaboration and communication tools to simplify video creation and management.

PathFactory Partners with Adobe Around Adobe Experience Cloud

PathFactory and Adobe work together to build a tighter integration for B2B digital marketers.

Vision Critical Launches Summer '20 Release

Vision Critical's Summer '20 Release features an NPS Accelerator, voice of the employee solution, and deeper actionable insights. 

Dynamic Yield Expands eXPerience APIs

Enhanced eXPerience APIs enable personalization through server-side capabilities.

USAN Partners with Calabrio

USAN brings Calabrio's workforce management and Amazon Connect to its cloud customer engagement solutions portfolio. (Featured on

CallTower Launches CT Text for Microsoft Teams Direct Routing

CallTower's SMS text integration, CT Text, lets companies instantly connect with contacts via a natively integrated Microsoft Teams phone system. (Featured on

3CLogic Partners with ServiceCX

3CLogic partners with U.K. consulting firm ServiceCX, which specializes in customer service and digital transformation. (Featured on