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July 06, 2020

CRM Featured Articles

Bridging eCommerce and CRM

eCommerce solutions provider PayPro Global has created an eCommerce and CRM bridge with its new advanced Salesforce connector.


IVAs Provide Much-Needed Support During COVID-19 Crisis

IVAs have been proven effective at offloading call volume and servicing low-level customer needs with ease. (Featured on

CRM Across the Wire

COVID Prompts a Boom in Intelligent Process Automation

The intelligent process automation market, led by advances in digital assistant technology, is expected to see 10.6 percent CAGR through 2025.

Sytel Launches Softdial Contact Center v. 11

Sytel Softdial is a multimedia, multitenant, and fully blended contact center platform. (Featured on

Qualtrics Deepens Voxpopme Integration

Enhancements integrate Voxpopme's video visualization widget directly into Qualtrics dashboards.

Lytics Launches Lytics View

Lytics View provides marketers important customer insights and recommended actions.

PlanetRE Launches Interact Cloud

Interact Cloud offers automation of many customer-related activities.

Route One Connect Partners with Aculab

Route One will offer Aculab's voice biometrics as part of its contact-center-as-a-service (CCaaS) portfolio. (Featured on

Revation Systems Announces LinkLive 9.1 Unified Communications for Healthcare and Banking

LinkLive 9.1's new chat functionality enables messaging, video, and voice communications. (Featured on