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July 06, 2020
CRM Featured Articles
Bridging eCommerce and CRM
eCommerce solutions provider PayPro Global has created an eCommerce and CRM bridge with its new advanced Salesforce connector.
IVAs Provide Much-Needed Support During COVID-19 Crisis
IVAs have been proven effective at offloading call volume and servicing low-level customer needs with ease. (Featured on SmartCustomerService.com.)
CRM Across the Wire
COVID Prompts a Boom in Intelligent Process Automation
The intelligent process automation market, led by advances in digital assistant technology, is expected to see 10.6 percent CAGR through 2025.
Sytel Launches Softdial Contact Center v. 11
Sytel Softdial is a multimedia, multitenant, and fully blended contact center platform. (Featured on SmartCustomerService.com.)
Qualtrics Deepens Voxpopme Integration
Enhancements integrate Voxpopme's video visualization widget directly into Qualtrics dashboards.
Lytics Launches Lytics View
Lytics View provides marketers important customer insights and recommended actions.
PlanetRE Launches Interact Cloud
Interact Cloud offers automation of many customer-related activities.
Route One Connect Partners with Aculab
Route One will offer Aculab's voice biometrics as part of its contact-center-as-a-service (CCaaS) portfolio. (Featured on SpeechTechMag.com.)
Revation Systems Announces LinkLive 9.1 Unified Communications for Healthcare and Banking
LinkLive 9.1's new chat functionality enables messaging, video, and voice communications. (Featured on SmartCustomerService.com.)