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June 29, 2020
How to Adapt Business Communications to the New Normal
Lessons from the coronavirus pandemic teach us that businesses need to be prepared to challenge the unexpected. (Featured on SmartCustomerService.com.)
Digital Transformation’s Secret Ingredient: Ambitious Marketers
Now is your time to rise to the occasion, answer the call, and bring forward ideas that drive omnichannel personalization in real time and put the empowered consumer in the driver's seat.
Required Reading: Building a Brand Requires Getting Leaner
Companies looking into new markets can benefit from a new approach
CRM Across the Wire
Salesforce Introduces Salesforce Anywhere
With Salesforce Anywhere, employees can sell, service, market, and collaborate from anywhere.
Serviceaide Launches Luma Knowledge
Luma Knowledge is designed to improve user access to enterprise knowledge for service and support requests.
Sprinklr Integrates with Google Business Messages
With Sprinklr's Google integration, companies can route phone calls to messaging conversations that agents can manage on Sprinklr's unified platform.
Lucid Launches Impact Measurement Dashboard
Lucid's Impact Measurement Dashboard is a real-time insights and analytics product for brand lift measurement.
Yext Reveals Summer '20 Product Release
Yext's Summer '20 Release gives companies more options to customize search results in Yext Answers, create custom landing pages for job postings, and manage reviews.
OpenMarket Launches Indigo Messaging Platform
Indigo by OpenMarket uses AI, automation, and insights to help companies deliver mobile messaging campaigns.