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June 24, 2020


The Gig Economy Is Coming to the Contact Center

Gig economy workers present an opportunity for contact centers to address personnel shortages without the cost and effort of recruiting, hiring, and onboarding. (Featured on

Case Studies

When It Comes to Communications, Twilio Has Insurance Firm Covered

Cover Financial is benefiting from Twilio's Flex cloud-based platform

CRM Across the Wire

3CLogic Integrates Cloud Contact Center with Microsoft Teams

3CLogic's offering extends Microsoft's collaboration tool with its own cloud call center platform.

Creative Virtual Launches Neutrino Release of V-Person

The Neutrino release of V-Person provides tools and expertise to help companies create AI-enhanced conversations with customers and employees.

Intercom Launches Conversational Support Funnel

Intercom's Conversational Support Funnel offers a holistic framework for customer support through a messenger-first experience.

PCI Pal Partners with Talkdesk

The partnership offers PCI Pal's enhanced security and compliance to Talkdesk customers and partners worldwide.

Journey Unveils Trusted Identity Platform

Journey's zero-knowledge approach blocks key customer information from contact center agents' sight.

Mediafly Partners with Zoom

New partnership helps sales reps conduct online Zoom meetings through their Mediafly or CRM systems.

Brandcast Launches Content Studio

Brandcast Content Studio is a code-free, scalable platform for creating digital sales and marketing content.