CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
June 24, 2020
The Gig Economy Is Coming to the Contact Center
Gig economy workers present an opportunity for contact centers to address personnel shortages without the cost and effort of recruiting, hiring, and onboarding. (Featured on SmartCustomerService.com.)
When It Comes to Communications, Twilio Has Insurance Firm Covered
Cover Financial is benefiting from Twilio's Flex cloud-based platform
CRM Across the Wire
3CLogic Integrates Cloud Contact Center with Microsoft Teams
3CLogic's offering extends Microsoft's collaboration tool with its own cloud call center platform.
Creative Virtual Launches Neutrino Release of V-Person
The Neutrino release of V-Person provides tools and expertise to help companies create AI-enhanced conversations with customers and employees.
Intercom Launches Conversational Support Funnel
Intercom's Conversational Support Funnel offers a holistic framework for customer support through a messenger-first experience.
PCI Pal Partners with Talkdesk
The partnership offers PCI Pal's enhanced security and compliance to Talkdesk customers and partners worldwide.
Journey Unveils Trusted Identity Platform
Journey's zero-knowledge approach blocks key customer information from contact center agents' sight.
Mediafly Partners with Zoom
New partnership helps sales reps conduct online Zoom meetings through their Mediafly or CRM systems.
Brandcast Launches Content Studio
Brandcast Content Studio is a code-free, scalable platform for creating digital sales and marketing content.