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May 27, 2020
CRM Featured Articles
Verint Touts Functionality, Flexibility of Solutions at Virtual Conference
As the pandemic shuttered offices, Verint solutions were able to help companies move to remote work with disruption, its CEO maintains.
Rethinking the Omnichannel Experience
As interactions move online, digital channels like chat and co-browse become a lifeblood of customer service. (Featured on SmartCustomerService.com.)
The Tipping Point
Leveraging CRM in the Face of COVID-19
With seismic changes in the way business is done, CRM and related platforms can help companies and the people they serve
CRM Across the Wire
Sytel Launches Global Compliance
Sytel Global Compliance helps contact centers manage consumer opt-outs. (Featured on SmartCustomerService.com.)
Reputation.com Releases Reputation Score X, Feedback Anywhere, and Conversational Surveys
With these three new products, Reputation.com is bringing together customer experience, feedback, and online reputation management.
NICE inContact Extends Partnership with Zendesk
NICE inContact and Zendesk continue working together to support remote contact center teams. (Featured on SmartCustomerService.com.)
Acxiom Launches Addressable Advertising
Acxiom partners with IPG to launch Addressable Advertising to improve marketing intelligence
6sense Integrates with LinkedIn
6sense segments can be synced to LinkedIn Campaign Manager to optimize ad targeting.
Adobe Launches Predictive Audiences
Adobe Predictive Audiences, part of Adobe Audience Manager, allows for marketing personalization at scale.
The Last Line
Empathy Has Its Limits, and It’s Also More Critical Than Ever
Accept that we're all human and let that be your guide, in personal and business contexts