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May 27, 2020

CRM Featured Articles

Verint Touts Functionality, Flexibility of Solutions at Virtual Conference

As the pandemic shuttered offices, Verint solutions were able to help companies move to remote work with disruption, its CEO maintains.


Rethinking the Omnichannel Experience

As interactions move online, digital channels like chat and co-browse become a lifeblood of customer service. (Featured on

The Tipping Point

Leveraging CRM in the Face of COVID-19

With seismic changes in the way business is done, CRM and related platforms can help companies and the people they serve

CRM Across the Wire

Sytel Launches Global Compliance

Sytel Global Compliance helps contact centers manage consumer opt-outs. (Featured on Releases Reputation Score X, Feedback Anywhere, and Conversational Surveys

With these three new products, is bringing together customer experience, feedback, and online reputation management.

NICE inContact Extends Partnership with Zendesk

NICE inContact and Zendesk continue working together to support remote contact center teams. (Featured on

Acxiom Launches Addressable Advertising

Acxiom partners with IPG to launch Addressable Advertising to improve marketing intelligence

6sense Integrates with LinkedIn

6sense segments can be synced to LinkedIn Campaign Manager to optimize ad targeting.

Adobe Launches Predictive Audiences

Adobe Predictive Audiences, part of Adobe Audience Manager, allows for marketing personalization at scale.

The Last Line

Empathy Has Its Limits, and It’s Also More Critical Than Ever

Accept that we're all human and let that be your guide, in personal and business contexts