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May 20, 2020

CRM Featured Articles

Pega Launches Ethical Bias Check to Help Prevent AI Discrimination

Ethical Bias Check, part of the Pega Customer Decision Hub, helps businesses practice responsible AI in their customer engagements.


Technology Support Flourishes Amid Crisis

Tech support organizations were able to quickly scale up work-from-home workforces without negative impacts. (Featured on


Required Reading: Tips to Keep Customers from Going Away

Good customer experiences can lead to lifelong loyalty and growth

Case Studies

Gladly Is the Right Customer Service Fit for Andie

The swimwear retailer is buoyed by Gladly's efficient self-service tools

CRM Across the Wire

Genesys Integrates with Zoom

Genesys is the first to integrate with both Zoom Phone and Zoom Meetings.

Microsoft Acquires Softomotive to Expand RPA Capabilities

The acquisition will bring together Microsoft Power Automate with Softomotive's WinAutomation platform for bot development.

Verint Launches Compliance Recording for Microsoft Teams

Verint brings interaction recording and compliance assurance to Microsoft Teams

Zoho Launches Bigin, a CRM System Built Just for SMBs

Zoho Bigin is a pipeline-centric CRM system with telephony, customer pipelines, and automation built in.

NICE Introduces NEVA@home

NICE is offering complimentary NEVA licenses and predefined use cases packaged with professional services to help organizations create automations to support employees.

Confirmit Names Kyle Ferguson as CEO

Ferguson has decades of leadership experience in the financial services sector.

Openprise Launches API Factory

Openprise API Factory allows processes to be offloaded from CRM systems.