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May 20, 2020
CRM Featured Articles
Pega Launches Ethical Bias Check to Help Prevent AI Discrimination
Ethical Bias Check, part of the Pega Customer Decision Hub, helps businesses practice responsible AI in their customer engagements.
Technology Support Flourishes Amid Crisis
Tech support organizations were able to quickly scale up work-from-home workforces without negative impacts. (Featured on SmartCustomerService.com.)
Required Reading: Tips to Keep Customers from Going Away
Good customer experiences can lead to lifelong loyalty and growth
Gladly Is the Right Customer Service Fit for Andie
The swimwear retailer is buoyed by Gladly's efficient self-service tools
CRM Across the Wire
Genesys Integrates with Zoom
Genesys is the first to integrate with both Zoom Phone and Zoom Meetings.
Microsoft Acquires Softomotive to Expand RPA Capabilities
The acquisition will bring together Microsoft Power Automate with Softomotive's WinAutomation platform for bot development.
Verint Launches Compliance Recording for Microsoft Teams
Verint brings interaction recording and compliance assurance to Microsoft Teams
Zoho Launches Bigin, a CRM System Built Just for SMBs
Zoho Bigin is a pipeline-centric CRM system with telephony, customer pipelines, and automation built in.
NICE Introduces NEVA@home
NICE is offering complimentary NEVA licenses and predefined use cases packaged with professional services to help organizations create automations to support employees.
Confirmit Names Kyle Ferguson as CEO
Ferguson has decades of leadership experience in the financial services sector.
Openprise Launches API Factory
Openprise API Factory allows processes to be offloaded from CRM systems.