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May 13, 2020

CRM Featured Articles

LinkedIn Updates Pages with Live Event, Polling Capabilities

LinkedIn is delivering tighter integrations between LinkedIn Live and LinkedIn Events in its latest LinkedIn Pages quarterly update.


Leading Workforce Optimization Vendors Step Up to the Plate

The top WFO vendors have been offering solutions and educational resources to help customers scale work-from-home efforts during the COVID-19 crisis. (Featured on


4 Methods for Measuring Marketing’s Impact

With marketing budgets on the rise, Gartner details ways for leaders to identify ROI

Scouting Report

AI Will Change the Service Game, Eventually

In times of unprecedented uncertainty, one thing seems clear: artificial intelligence will drive the next business revolution

CRM Across the Wire

ActionIQ and SparkPost Partner for Email Solution

ActionIQ's and SparkPost's combined solutions empower data for flexible, scalable email communications.

JRNI Launches JRNI Analytics

JRNI Analytics helps companies identify trends and leverage appointment data.

NovelVox Launches CX Infinity

NovelVox's CX Infinity is a messaging and multichannel customer engagement platform.

The CXApp Creates No-Touch Workplace with Platform Features

The CXApp launches automated, contactless interactions for its connected app experience.

Medallia Launches Quickstart Solutions

Medallia Quickstart Solutions deliver consumer and employee insights