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May 13, 2020
CRM Featured Articles
LinkedIn Updates Pages with Live Event, Polling Capabilities
LinkedIn is delivering tighter integrations between LinkedIn Live and LinkedIn Events in its latest LinkedIn Pages quarterly update.
Leading Workforce Optimization Vendors Step Up to the Plate
The top WFO vendors have been offering solutions and educational resources to help customers scale work-from-home efforts during the COVID-19 crisis. (Featured on SmartCustomerService.com.)
4 Methods for Measuring Marketing’s Impact
With marketing budgets on the rise, Gartner details ways for leaders to identify ROI
AI Will Change the Service Game, Eventually
In times of unprecedented uncertainty, one thing seems clear: artificial intelligence will drive the next business revolution
CRM Across the Wire
ActionIQ and SparkPost Partner for Email Solution
ActionIQ's and SparkPost's combined solutions empower data for flexible, scalable email communications.
JRNI Launches JRNI Analytics
JRNI Analytics helps companies identify trends and leverage appointment data.
NovelVox Launches CX Infinity
NovelVox's CX Infinity is a messaging and multichannel customer engagement platform.
The CXApp Creates No-Touch Workplace with Platform Features
The CXApp launches automated, contactless interactions for its connected app experience.
Medallia Launches Quickstart Solutions
Medallia Quickstart Solutions deliver consumer and employee insights