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May 06, 2020
CRM Featured Articles
Outreach Introduces Outreach Kaia, a Sales AI Assistant
Outreach Kaia uses artificial intelligence to help sales reps with meetings and follow-up.
Customer Sentiment: The Missing Metric in Monitoring
Hearing firsthand what customers are saying about your digital products and services might be the most powerful monitoring tool of all, helping you maintain a picture of real-world user experience.
With Customer Service Spiking, Investments Should Focus on Productivity
Gartner suggests spending on technology that will increase employee performance
CRM Across the Wire
AT&T Launches AT&T Cloud Contact Center
AT&T AT&T Cloud Contact Center features technology from Five9 and AT&T's voice and collaboration tools.
ServiceNow Integrates with Adobe
The integration connects data from Adobe Experience Platform and ServiceNow's Customer Service Management workflow product.
Pegasystems Launches Pega Customer Service Unified Messaging Edition
Pega Customer Service Unified Messaging Edition centralizes messaging channels.
Five9 Partners with Zoom for Agent-Expert Consultation
Agent-Expert Consultation allows contact center agents to bring subject matter experts into customer conversations via Zoom.
Translations.com Integrates GlobalLink with ServiceNow, Contentstack, Bloomreach, CoreMedia, Contentserv, and commercetools
Translations.com lets users access GlobalLink's translation workflow management within popular CRM tools.
Ada Launches CSAT Pro to Help Companies Understand and Optimize Chat Interactions
CSAT Pro measures customer satisfaction and provides actionable solutions in real time. (Featured on SmartCustomerService.com.)